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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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Spooler System App problems reinstalling Lexmark
Please help! I have spent so much time on this already. I had Lexmark
all-in-one X5260 and an old Epson printer installed on my Vista Business Sony Vaio laptop without problem since early 2008. Yesterday I removed the old Epson, with problems, as it had a test print still in the spooler. Since then I have had “Spooler SubSystem App” problems and been unable to re-install or print from the Lexmark. I did System Restore back to the day before I removed the Epson printer. I carefully removed the Epson printer. Still no printing with Lexmark. I have followed the recommendations of many of the posts here, especially “Spooler SubSystem App” with Alan Morris and Eddie. I uninstalled Lexmark. I followed the procedure recommended in http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm and presumed I deleted the drivers and spoolers. However I was unable to do the “net stop spooler” and “net stop spooler”. I got the response “System error 5 has occurred. Access is denied”. In Command Prompt I was not at the root directory, I was at C:\Users\Vaio. (Vaio is my user name.) I am the only user of this laptop and my printer is plugged into a USB port, not networked. I then tried to install from the Lexmark 5200 Series CD. The first time it stopped during a long period of the 2nd phase, “transferring software” without any error message. I rebooted and tried again. The 2nd time it stopped responding during a long period of the “transferring software” phase. Rebooted and tried again. This time after a long period it progressed to the 3rd “installing software” phase, but before getting to the “detecting your printer” phase, I got the Spooler SubSystem App closed. The full details of the error message are at the bottom of this post. Lexmark 5200 now appears in my printers but a test page print just generates a message that “test print did not work, deleted from print queue”. When trying to print a doc, the print queue icon appears in the lower right but not the normal Lexmark status box including voice announcement. The icon is not openable and it shows 0 docs in queue. Lexmark doesn’t support Vista, and don’t even have X5260 on their website, just drivers for X5250 and X5270, but these aren’t for Vista either. Any help would be really appreciated. Having read through many posts and kb articles (although many apply to previous operating systems not Vista), including Perrylea’s “How I fixed my Vista Print Spooler Problems”, I despair that this is very complicated and hard to find what to delete and not to delete. --MrsManolo (Details of Spooler SubSystem App Closed error message) Problem signatu Problem Event Name: APPCRASH Application Name: spoolsv.exe Application Version: 6.0.6001.18000 Application Timestamp: 4791956c Fault Module Name: StackHash_9e31 Fault Module Version: 6.0.6001.18000 Fault Module Timestamp: 4791a7a6 Exception Code: c0000374 Exception Offset: 000b015d OS Version: 6.0.6001.2.1.0.256.6 Locale ID: 2057 Additional Information 1: 9e31 Additional Information 2: 5ede27626b0593803c99be8e078b9a94 Additional Information 3: b469 Additional Information 4: c1c3e840e6e8160ff6ded858147157fa (End of error message) |
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