Hello everyone,

I'm afraid this may be an ignorant question, but I have a dead OS. How
exactly do I get a driver updated if the OS is dead?

There is a technical discussion behind this that I will only go into if
anyone is curious. There is an Intel engineer helping with this.

In a nutshell, the Turbo Memory cache got confused and now I cannot boot
from one of my HDDs. Since, as I discovered by accident, the TM Console is a
standalone executable, the TM seems to be confused about where the ReadyDrive
cache is, or where the HDD is. It's saying there's a 96GB cache, which is the
size of the HDD. I have found no way to reset the TM cache.

The TM is configured correctly in the registry, but when I boot I get no
kernel dump, because the BSOD is occurring too early in the boot process. (I
have only one machine, so can't set up any debugging process.) The error I
get is

IRQL_NOT_LESS_OR_EQUAL, 0xA (0xFFFFFFFFFFFFFFC0, 0x2, 0x0, 0xFFFFF8001A69086)

Further, TM is no longer showing up as a device in any of my other OSes,
even after installing the latest driver.

At this point, there is one element of Intel's proposed solution that I'm
able to do, which is to install the latest Matrix Storage Manager driver,
just to satisfy Intel that this isn't fixed. Hence the question.