I have been trying to install a Canon Pixma 160 Multifunction
Scanner/Printer on my Gateway Computer with Vista Home operating
system.After many hours on the phone with Canon, trying two different
printers and a new USB cable, Canon determined that there is a problem
with Vista (possibly a security issue), and each time that the drivers
are downloaded and shows up on the computer as being downloaded, Vista
does something that cause me to get the "usb device not recognized"
message. Help!!!


--
StaceyJA
Posted via http://www.vistaheads.com

Stacey,
Have you tried the hot install method?

Example: Have windows up and running,
Have the printer turned on but not connected to the computer,
Have your USB cable plugged into the printer,
Then plug into the USB port on your computer.

Windows has a unique way of finding the correct driver.

Jerry

"StaceyJA" wrote in message
...

I have been trying to install a Canon Pixma 160 Multifunction
Scanner/Printer on my Gateway Computer with Vista Home operating
system.After many hours on the phone with Canon, trying two different
printers and a new USB cable, Canon determined that there is a problem
with Vista (possibly a security issue), and each time that the drivers
are downloaded and shows up on the computer as being downloaded, Vista
does something that cause me to get the "usb device not recognized"
message. Help!!!


--
StaceyJA
Posted via http://www.vistaheads.com

I have tried that - and everything else! Canon says that it is a
security issue with Vista, and that Vista is not allowing the
recognition of the driver. No matter how many times I install the driver
and which ever way I have tried to get the computer to recognize the
printer, it always comes up "USB device not recognized."

quote=Badger;1200770]Stacey,
Have you tried the hot install method?

Example: Have windows up and running,
Have the printer turned on but not connected to the computer,
Have your USB cable plugged into the printer,
Then plug into the USB port on your computer.

Windows has a unique way of finding the correct driver.

Jerry

"StaceyJA" wrote in
message
...

I have been trying to install a Canon Pixma 160 Multifunction
Scanner/Printer on my Gateway Computer with Vista Home operating
system.After many hours on the phone with Canon, trying two different
printers and a new USB cable, Canon determined that there is a
problem
with Vista (possibly a security issue), and each time that the
drivers
are downloaded and shows up on the computer as being downloaded,
Vista
does something that cause me to get the "usb device not recognized"
message. Help!!!


--
StaceyJA
Posted via http://www.vistaheads.com



--
StaceyJA
Posted via http://www.vistaheads.com

Stacey,
I vaguely remember having that problem with a USB port,
The only solution at that time was to connect to a parallel port.

I hope you find the solution.
Jerry

"StaceyJA" wrote in message
...

I have tried that - and everything else! Canon says that it is a
security issue with Vista, and that Vista is not allowing the
recognition of the driver. No matter how many times I install the driver
and which ever way I have tried to get the computer to recognize the
printer, it always comes up "USB device not recognized."

"StaceyJA" wrote in
message
...

I have been trying to install a Canon Pixma 160 Multifunction
Scanner/Printer on my Gateway Computer with Vista Home operating
system.After many hours on the phone with Canon, trying two different
printers and a new USB cable, Canon determined that there is a
problem
with Vista (possibly a security issue), and each time that the
drivers
are downloaded and shows up on the computer as being downloaded,
Vista
does something that cause me to get the "usb device not recognized"
message. Help!!!


--
StaceyJA
Posted via http://www.vistaheads.com



--
StaceyJA
Posted via http://www.vistaheads.com

I have tried that, too. If this is not a common problem with Vista,
perhaps it is not a Vista issue? Two printers later, the only thing we
could come up with was that Vista was blocking the printer driver
download, because it is there, then it disappears...

Thanks

Badger;1203431 Wrote:
Stacey,
I vaguely remember having that problem with a USB port,
The only solution at that time was to connect to a parallel port.

I hope you find the solution.
Jerry

"StaceyJA" wrote in
message
...

I have tried that - and everything else! Canon says that it is a
security issue with Vista, and that Vista is not allowing the
recognition of the driver. No matter how many times I install the
driver
and which ever way I have tried to get the computer to recognize the
printer, it always comes up "USB device not recognized."

"StaceyJA" wrote in
message
...

I have been trying to install a Canon Pixma 160 Multifunction
Scanner/Printer on my Gateway Computer with Vista Home operating
system.After many hours on the phone with Canon, trying two
different
printers and a new USB cable, Canon determined that there is a
problem
with Vista (possibly a security issue), and each time that the
drivers
are downloaded and shows up on the computer as being downloaded,
Vista
does something that cause me to get the "usb device not recognized"
message. Help!!!


--
StaceyJA
Posted via http://www.vistaheads.com



--
StaceyJA
Posted via http://www.vistaheads.com



--
StaceyJA
Posted via http://www.vistaheads.com

Stacey,
Something else to look for:

Go to the Control Panel (classic view) and double click Device Manager.
Go to the bottom and click the box in front of Universal Serial Bus
controllers.
Look for USB Printing Support.
Also look for USB2 Enhanced Host Controller.

If not in the list, you may have to obtain a USB2 card to install in your
computer.

Good luck,
Jerry



"StaceyJA" wrote in message
...

I have tried that, too. If this is not a common problem with Vista,
perhaps it is not a Vista issue? Two printers later, the only thing we
could come up with was that Vista was blocking the printer driver
download, because it is there, then it disappears...

Thanks

I have been trying to install a Canon Pixma 160 Multifunction
Scanner/Printer on my Gateway Computer with Vista Home operating
system.After many hours on the phone with Canon, trying two
different
printers and a new USB cable, Canon determined that there is a
problem
with Vista (possibly a security issue), and each time that the
drivers
are downloaded and shows up on the computer as being downloaded,
Vista
does something that cause me to get the "usb device not recognized"
message. Help!!!


--
StaceyJA
Posted via http://www.vistaheads.com

StaceyJA,

I had what seems to be exactly the same problem as you. I was trying to
connect a Canon PIXMA iP4600 printer to a PC running Windows Vista Home
Premium. I got the same "USB device not recognized" error as you. I had
had the same problem with my previous PIXMA iP4500 printer. Very
frustrating.

In my case a new USB cable solved the problem. I was originally using a
cheap 3 metre cable but then bought a better quality 1.5 metre cable and
the problem was immediately solved. My new 1.5 metre cable is made by
NIKKAI and has gold connections at each end, which I think indicates
better quality.

Curiously my old Canon BJC3000 printer worked perfectly fine with my
old cheap USB cable.

You say that you tried a new cable but is your new cable good quality
and is it as short as possible? I wouldn't start deleting files on your
PC or altering any settings until you have tried a good quality cable.


--
rogerh
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RogerH,

Thank you, thank you, thank you!

I have spent countless hours trying to get my Epson printer installed
on my laptop. I repeatedly received the 'USB Device Not Recognised
Message'. I tried everything from calling Epson, calling the place where
I bought my laptop, downloading new drivers, a manual installation,
switching off my firewalls and nothing worked. I was almost ready to buy
a new printer.

I went out and bought a AUD$20 USB cable which was gold plated and my
printer installed in less than 60 seconds!

I cannot thank you enough. You have saved me more hours of heartbreak
and hundreds of dollars in buying a new printer (which probably would
have had the same problem).

You're a legend! Thanks champ.

Renee


--
ReneeKate
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