Hugh,

I am assuming through all of this that the scanner should not be
attached to the computer?

Also when I bring up Paperport I do not see the WIA driver as a
choice. What did you do to be able to see the driver?

Thanks,

Oldman


On Sat, 11 Aug 2007 17:42:01 -0400, huwyngr
wrote:

I gave up using Paperport ages ago but I still use a later version of
OmniPage -- version 14 I think.

Where are you coming from on this -- just trying to add Deskscan 2.9 to
a machine that works with Paperport?

WIA (which does not work under VISTA as it did under XP hence your
problems in getting the scanner working) is a communication protocol,
as I understand it, and so is TWAIN, so both should not be tried at the
same time.

What you can try to see if it helps is to disable WIA which I think I
already indicated how to do. Administrative tools / Services / Find
Window Image Acquisition (WIA) and double click on it and change to
Disabled in the drop list.

Then reboot and see what happens.

I am under the impression that once you get the scanner working you can
re-enable WIA since I see that my VISTA that I am in now has WIA on
Automatic again.

As I said earlier, for me when I get Deskscan working under XP and
under VISTA it adds Scan to or Acquire image to MS WORD and to
Irfanview which are two programs that I use and know what happens to. I
don't any longer know how Paperport works but someone here may know or
you could ask them?

PS A quick look at their support pages indicates that their remedy for
one WIA problem they mention (but with WIndows ME) is to use the
"Official TWAIN driver for the scanner" .....