Right now I'm not getting too many problems. I bought this as part of
Microsoft's latest release "Wireless Entertainment Desktop 8000" which
includes the Wireless Entertainment Keyboard 8000 and the
charging/USB/dongle station as well as the mouse. I still have problems
getting it to work at the logon screen and it wont work at all in Safe Mode
whereas my old mouse and keyboard "Elite for Bluetooth" worked fine, the
only thing there was they literally wore out - most of the keys had no
characters left on them.
There really should be a manual with this thing. What, for instance, is the
difference between connecting using the hardware interface or software
interface (you can switch between the two). The help files tells you what
it is but not why it is, if you know what I mean.
Plus if I lose connectivity and remove the offending article from the
Bluetooth devices window, then reconnect, I end up with multiple instances
of the same thing in device manager.
Serves me right I guess, for being greedy and wanting the latest
keyboard/mouse combo as soon as it was released.

--
Peter
Toronto, Canada
"mark" wrote in message
...
Peter, let me know if the mouse reset works on your system.
Being an independent manufature, the keyboard my not relay the same way.
Suggest that you try and trace the actual hardware manufacturer and send
them an email asking assistance.
Additionally, there may be any number of reset proceedures for a
manufacture, depending on the particular problem.
Microsoft, I suspect, does not provide support because they want you to
purchase another one of their products.
My well-supported high-end logitech actually way WAY outperforms my high
end
Microsoft mouse on every platform but Windows where it is a dud.
One can only wonder where the next anti-trust suit slides into place.
You're right.
Microsoft product support sucks real bad.
Unless you happen to have a corp support package
(and do databases).
Microsoft, while it claims to be a "home-networked" company,
is fast becoming an exclusive corporate network tool.
Going the way of Honeywell, I suspect.
Ah well... i'm just a humble graphic specialist.
Time to retool for Mac yet?

"Peter" wrote:

Mark I've been having major trouble with it and the Entertainment
Keyboard
8000 and I'm glad you found out a solution. You are right, Microsoft's
documentation is sadly lacking on this product.
Support is even worse.

--
Peter
Toronto, Canada
"mark" wrote in message
news
Thank you for your assistance.
I found out how to reset the laser 8000 mouse.
Note that the mouse recharge was disabled by a Vista64 update or an
update
hack.
That disabled behavior was well described in the Windows forum.
The solution was to press in the mouse reset switch for about 15
seconds
and
then immediately press for 5 seconds and again for 5 seconds (3
pushes).
Then when the mouse is placed on the charge pad it blinks green-red
pause
green-red and so on.
Then take the mouse off the pad and press the reset for five seconds.
Finally, place the mouse on the pad and let it recharge.
When the mouse light is solid green, not pulsing, take it off the pad.
You will notice that the mouse is still not working.
Keyboard also is frozen, and you cannot use your operating system.
Manually reset the computer with a reboot, and restart Windows in
Normal
mode.
When Vista64 restarts, the mouse is still not going to work.
Another 5 second press of the mouse reset.
Place it on the charge pad for 5 seconds to initiate an amplified
signal
burst.
Remove the mouse from the pad and leave it on the desk top.
Now locate the bluetooth transceiver in its USB port.
Do not unplug the transceiver.
Press the bluetooth transceiver's reset button for 5 seconds until it's
green light is rapidly blinking.
Let go of the reset and the transceiver will immediately stop blinking
and
emit a steady green glow.
This steady glow means that the mouse has been located by the operating
system.
A dialog with a progress bar will announce the configuration of the
bluetooth device to transact with the mouse for the operating system.
After the configuration completes the mouse is repaired and ready to
use.

Samoila, all I needed was the reset press sequence, or as it is usually
named, the 'base manual hardware reset sequence'. Would have saved me
months
of dire annoyance. Why is this info not shipped with the product,
published
online in a very noticable and easily accessed page, and provided to
customers having any related problem? Well, never mind the obvious
cynical
retort. I am really serious about what I said concerning the need for a
computer-based sheild against remote intrusion. I know some home alarms
feature that now. What hardware can I buy to protect my system from
criminal
intrusion?

"At the help desk, work is never completed."

"samoila_mircea" wrote:

The rechargeable battery is dead ... buy a new one... or ask for a
replacement... there is no software problem... Intellipoint only warns
you to
recharge it has nothing to do with the recharging itself.

"Computer & Sound System Tech" wrote:

this seems(having a dead battery) more plausible than having a
driver
tell
the mouse it is at the charging station and only charging for a min
or
two.
that's what i was trying to understand what you were saying.

--
Licensed Boating Capt. Jonathan Perreault
http://www.AllAboutGames.BraveHost.com
- note: click continue, when it ask about security certificate -

Best Comments From Users:
Vista is satan's way to bring hell to earth. -Me

A common mistake that people make when trying to design something
completely
foolproof is to underestimate the ingenuity of complete fools. -Web

No Matter The Problem Even With Linux, It's Microsoft's And
Windows's
Faults -Everyone
"Peter" wrote in message
...
I have the latest software - Intellipoint 6.2 and the same mouse
and
mine
charges OK. You have a dead battery on your hands....replace it.

--
Peter
Toronto, Canada
"mark" wrote in message
...
Subject: Problem Laser 8000 Bluetooth Mouse

Message: When the mouse is put on the charge pad its green light
pulses 8
times slowly. Then a red light flashes continuously and rapidly.
The
mouse's NIMH battery does not charge except for a few minutes of
use.
Even
when the mouse is left on the pad overnight. This problem started
early
in
August when a Vista update included a prompt to update the mouse
driver
software with a download from Microsoft. The Microsoft download
was
run
and stopped itself with a note that the driver was not
compatible.
Thatt
is when the mouse stopped charging properly.

Then late August another Vista prompt to download the updated
driver
for
the mouse, and this time the driver installed. However, the mouse
continues to fail to charge except for less than a minute when it
is
first
placed on the charge pad.

The mouse battery charge anly lasts a very short while. If I take
a
half
hour to reseat the mouse on the pad every time the rapid red
blinking
occurs, I can slowly build up the charge. The slow green pulsing
lasts
about 30 seconds, so in half an hour the mouse is reseated on the
charger
pad 60 times.

Microsoft can direct me to a safe driver update, please. That
would
be
greatly appreciated. It would be really appropriate if Microsoft
would
correct the error in its driver update for the Laser 8000 mouse
(date of
manufature, 2007).

Mark Stewart, August, September, October 2007