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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Blue screen microcom usb 56k travel/s
Hello
I have a microcom usb 56k travel/s witch i have use in Vista RC1 with no problems. Yesterday I upgrade (clean install) Vista Ultimate 6.0.6000.2.0.0.256.1. Now after I install the modem driver and reboot I get a blue screen. This goes on until I unplug the modem then every thing is fine.See mini dump Product Windows Problem Shut down unexpectedly Date 2007/05/24 21:11 Status Not Reported Problem signature Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1078 Files that help describe the problem (some files may no longer be available) Mini052407-01.dmp sysdata.xml Version.txt Extra information about the problem BCCode: 1000007e BCP1: C0000005 BCP2: 81883BC5 BCP3: 82216788 BCP4: 82216484 OS Version: 6_0_6000 Service Pack: 0_0 Product: 256_1 The driver is for W2K3 no vista driver available. I update from windows update to smartUSB56 modem witch the update recommended but the same problem happens. Every time I reboot I get a blue screen until I unplug the modem. After I boot and I plug the modem in I can then use the modem and connect to the internet as long as I don't reboot. System Info OS Name Microsoft® Windows Vista™ Ultimate Version 6.0.6000 Build 6000 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name JPDUPLESSIS-PC System Manufacturer GBT___ System Model NVDAACPI System Type X86-based PC Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, 2200 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Award Software International, Inc. F3, 2006/10/11 SMBIOS Version 2.3 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume2 Locale South Africa Hardware Abstraction Layer Version = "6.0.6000.16386" User Name JPDuPlessis-PC\JP Du Plessis Time Zone South Africa Standard Time Total Physical Memory 2,046.94 MB Available Physical Memory 1.12 GB Total Virtual Memory 4.22 GB Available Virtual Memory 3.15 GB Page File Space 2.29 GB Page File C:\pagefile.sys Any help will be appreciated Jan |
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Blue screen microcom usb 56k travel/s
JP Du Plessis,
I don't have a 100% sure fire answer, but try the following, if you haven't already: In Device Manager, remove the device totally, and then unplug it from the PC. Now reboot and then shutdown again without connecting the modem to the PC. Before starting up (rebooting), connect the device to the PC and boot. The idea is to get Vista to recognize and install the device correctly. If Vista cannot find drivers after you do this, then reinstall the drivers you say work with Vista. Let us know what happens. We like to know, too. feddy "JP Du Plessis" wrote: Hello I have a microcom usb 56k travel/s witch i have use in Vista RC1 with no problems. Yesterday I upgrade (clean install) Vista Ultimate 6.0.6000.2.0.0.256.1. Now after I install the modem driver and reboot I get a blue screen. This goes on until I unplug the modem then every thing is fine.See mini dump Product Windows Problem Shut down unexpectedly Date 2007/05/24 21:11 Status Not Reported Problem signature Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1078 Files that help describe the problem (some files may no longer be available) Mini052407-01.dmp sysdata.xml Version.txt Extra information about the problem BCCode: 1000007e BCP1: C0000005 BCP2: 81883BC5 BCP3: 82216788 BCP4: 82216484 OS Version: 6_0_6000 Service Pack: 0_0 Product: 256_1 The driver is for W2K3 no vista driver available. I update from windows update to smartUSB56 modem witch the update recommended but the same problem happens. Every time I reboot I get a blue screen until I unplug the modem. After I boot and I plug the modem in I can then use the modem and connect to the internet as long as I don't reboot. System Info OS Name Microsoft® Windows Vista™ Ultimate Version 6.0.6000 Build 6000 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name JPDUPLESSIS-PC System Manufacturer GBT___ System Model NVDAACPI System Type X86-based PC Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, 2200 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Award Software International, Inc. F3, 2006/10/11 SMBIOS Version 2.3 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume2 Locale South Africa Hardware Abstraction Layer Version = "6.0.6000.16386" User Name JPDuPlessis-PC\JP Du Plessis Time Zone South Africa Standard Time Total Physical Memory 2,046.94 MB Available Physical Memory 1.12 GB Total Virtual Memory 4.22 GB Available Virtual Memory 3.15 GB Page File Space 2.29 GB Page File C:\pagefile.sys Any help will be appreciated Jan |
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Blue screen microcom usb 56k travel/s
freddy wrote:
JP Du Plessis, I don't have a 100% sure fire answer, but try the following, if you haven't already: In Device Manager, remove the device totally, and then unplug it from the PC. Now reboot and then shutdown again without connecting the modem to the PC. Before starting up (rebooting), connect the device to the PC and boot. The idea is to get Vista to recognize and install the device correctly. If Vista cannot find drivers after you do this, then reinstall the drivers you say work with Vista. Let us know what happens. We like to know, too. feddy "JP Du Plessis" wrote: Hello I have a microcom usb 56k travel/s witch i have use in Vista RC1 with no problems. Yesterday I upgrade (clean install) Vista Ultimate 6.0.6000.2.0.0.256.1. Now after I install the modem driver and reboot I get a blue screen. This goes on until I unplug the modem then every thing is fine.See mini dump Product Windows Problem Shut down unexpectedly Date 2007/05/24 21:11 Status Not Reported Problem signature Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1078 Files that help describe the problem (some files may no longer be available) Mini052407-01.dmp sysdata.xml Version.txt Extra information about the problem BCCode: 1000007e BCP1: C0000005 BCP2: 81883BC5 BCP3: 82216788 BCP4: 82216484 OS Version: 6_0_6000 Service Pack: 0_0 Product: 256_1 The driver is for W2K3 no vista driver available. I update from windows update to smartUSB56 modem witch the update recommended but the same problem happens. Every time I reboot I get a blue screen until I unplug the modem. After I boot and I plug the modem in I can then use the modem and connect to the internet as long as I don't reboot. System Info OS Name Microsoft® Windows Vista™ Ultimate Version 6.0.6000 Build 6000 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name JPDUPLESSIS-PC System Manufacturer GBT___ System Model NVDAACPI System Type X86-based PC Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, 2200 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Award Software International, Inc. F3, 2006/10/11 SMBIOS Version 2.3 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume2 Locale South Africa Hardware Abstraction Layer Version = "6.0.6000.16386" User Name JPDuPlessis-PC\JP Du Plessis Time Zone South Africa Standard Time Total Physical Memory 2,046.94 MB Available Physical Memory 1.12 GB Total Virtual Memory 4.22 GB Available Virtual Memory 3.15 GB Page File Space 2.29 GB Page File C:\pagefile.sys Any help will be appreciated Jan Freddy I have tried what you sugessted. Still the same problem. If the modem is plug in before boot Vista crash with blue screen. If modem is unplug then Vista boot fine. After boot you can plug the modem in and vista install the driver. You can then connect to the internet fine till the next reboot. I have tried three different usb ports and two different modems (Duxbury and microcom). Another problem I find is when I right click on the taskbar and click on Task manager a error message pop up the task manager has stop working. Error detail below. After I click close program a window pop up saying that Data Execution Prevention has close Task manager. Problem Event Name: BEX Application Name: taskmgr.exe Application Version: 6.0.6000.16386 Application Timestamp: 4549b0b0 Fault Module Name: taskmgr.exe Fault Module Version: 6.0.6000.16386 Fault Module Timestamp: 4549b0b0 Exception Offset: 00001631 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1078 Additional Information 1: c2d3 Additional Information 2: 611db61ab980c0f21388f6623a6cb320 Additional Information 3: da37 Additional Information 4: ad32ed78fa8c5da9cb78abc408c8552c Jan |
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Blue screen microcom usb 56k travel/s
Jp Du Plessis,
OK, lets try something else. Try checking a Vista report for specific errors and corrective measures to take: Click on Start (icon) and select All Programs. Then, select Maintenance Problem Reports and Solutions. When that report opens, select from among the Tasks on the left margin and elsewhere. Here you may see specific information about what caused your problem. If you get some insight from the report, take the corrective action suggested in the report. Just something to try, since Vista logs errors and hopefully it will in this case. -- freddy "JP Du Plessis" wrote: freddy wrote: JP Du Plessis, I don't have a 100% sure fire answer, but try the following, if you haven't already: In Device Manager, remove the device totally, and then unplug it from the PC. Now reboot and then shutdown again without connecting the modem to the PC. Before starting up (rebooting), connect the device to the PC and boot. The idea is to get Vista to recognize and install the device correctly. If Vista cannot find drivers after you do this, then reinstall the drivers you say work with Vista. Let us know what happens. We like to know, too. feddy "JP Du Plessis" wrote: Hello I have a microcom usb 56k travel/s witch i have use in Vista RC1 with no problems. Yesterday I upgrade (clean install) Vista Ultimate 6.0.6000.2.0.0.256.1. Now after I install the modem driver and reboot I get a blue screen. This goes on until I unplug the modem then every thing is fine.See mini dump Product Windows Problem Shut down unexpectedly Date 2007/05/24 21:11 Status Not Reported Problem signature Problem Event Name: BlueScreen OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1078 Files that help describe the problem (some files may no longer be available) Mini052407-01.dmp sysdata.xml Version.txt Extra information about the problem BCCode: 1000007e BCP1: C0000005 BCP2: 81883BC5 BCP3: 82216788 BCP4: 82216484 OS Version: 6_0_6000 Service Pack: 0_0 Product: 256_1 The driver is for W2K3 no vista driver available. I update from windows update to smartUSB56 modem witch the update recommended but the same problem happens. Every time I reboot I get a blue screen until I unplug the modem. After I boot and I plug the modem in I can then use the modem and connect to the internet as long as I don't reboot. System Info OS Name Microsoft® Windows Vista™ Ultimate Version 6.0.6000 Build 6000 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name JPDUPLESSIS-PC System Manufacturer GBT___ System Model NVDAACPI System Type X86-based PC Processor AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, 2200 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Award Software International, Inc. F3, 2006/10/11 SMBIOS Version 2.3 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume2 Locale South Africa Hardware Abstraction Layer Version = "6.0.6000.16386" User Name JPDuPlessis-PC\JP Du Plessis Time Zone South Africa Standard Time Total Physical Memory 2,046.94 MB Available Physical Memory 1.12 GB Total Virtual Memory 4.22 GB Available Virtual Memory 3.15 GB Page File Space 2.29 GB Page File C:\pagefile.sys Any help will be appreciated Jan Freddy I have tried what you sugessted. Still the same problem. If the modem is plug in before boot Vista crash with blue screen. If modem is unplug then Vista boot fine. After boot you can plug the modem in and vista install the driver. You can then connect to the internet fine till the next reboot. I have tried three different usb ports and two different modems (Duxbury and microcom). Another problem I find is when I right click on the taskbar and click on Task manager a error message pop up the task manager has stop working. Error detail below. After I click close program a window pop up saying that Data Execution Prevention has close Task manager. Problem Event Name: BEX Application Name: taskmgr.exe Application Version: 6.0.6000.16386 Application Timestamp: 4549b0b0 Fault Module Name: taskmgr.exe Fault Module Version: 6.0.6000.16386 Fault Module Timestamp: 4549b0b0 Exception Offset: 00001631 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.0.6000.2.0.0.256.1 Locale ID: 1078 Additional Information 1: c2d3 Additional Information 2: 611db61ab980c0f21388f6623a6cb320 Additional Information 3: da37 Additional Information 4: ad32ed78fa8c5da9cb78abc408c8552c Jan |
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Blue screen microcom usb 56k travel/s
freddy wrote:
Jp Du Plessis, OK, lets try something else. Try checking a Vista report for specific errors and corrective measures to take: Click on Start (icon) and select All Programs. Then, select Maintenance Problem Reports and Solutions. When that report opens, select from among the Tasks on the left margin and elsewhere. Here you may see specific information about what caused your problem. If you get some insight from the report, take the corrective action suggested in the report. Just something to try, since Vista logs errors and hopefully it will in this case. I did check the Problem Report and solutions and send it to Microsoft.The only solution is to install the usbsmart modem on the update site.Witch i did with the same problem.The task manager problem have no solution.I have all ready activate Vista so if I reinstall the licence will show as in use. Jan |
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Blue screen microcom usb 56k travel/s
JP Du Plessis,
I can think of only one more thing to try. Have you contacted the manufacturer or vendor of the microcom USB device? You'd think they would have a solution for using their hardware with Vista. Anyone else? -- freddy "JP Du Plessis" wrote: freddy wrote: Jp Du Plessis, OK, lets try something else. Try checking a Vista report for specific errors and corrective measures to take: Click on Start (icon) and select All Programs. Then, select Maintenance Problem Reports and Solutions. When that report opens, select from among the Tasks on the left margin and elsewhere. Here you may see specific information about what caused your problem. If you get some insight from the report, take the corrective action suggested in the report. Just something to try, since Vista logs errors and hopefully it will in this case. I did check the Problem Report and solutions and send it to Microsoft.The only solution is to install the usbsmart modem on the update site.Witch i did with the same problem.The task manager problem have no solution.I have all ready activate Vista so if I reinstall the licence will show as in use. Jan |