I have a Plextor DVDR PX-716A ATA Device and a Toshiba DVD-ROM SD-M612 ATA
Device on my PC. I upgraded the machine from XP Pro sp2 yesterday. I've
had just a continuous string of issues but seem to have them almost all
cleared up now. However, I wanted to use an installation CD a few minutes
ago and discovered that the two CD/DVD devices aren't working. They don't
even show up on the My Computer explorer anymore.

I went in to device manager and there's the little yellow exclamation mark
on both of them. In the device status box of their properties it says:

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and
to see if there is a solution available.

I checked online but as with most every other problem I've had there was
nothing there. I looked at the application and system events but nothing
jumped out at me.

I would have gone back to a restore point when they were working but one of
the problems I had caused Vista to set up a second system volume. The
restore setting was still trying to create the store point on the old
non-existent drive so I've got diddly for backup right now.

I've uninstalled both devices and then scanned and automatically installed,
them, hoping that it would correct whatever the registry issue was. It had
no effect.

Any idea what error code 19 is and what I need to do in order to get this
resolved?

Thanks in advance,

Howard

Howard,

Follow the instructions on the following Microsoft article:

http://support.microsoft.com/default.aspx/kb/929461

Post back on the results.

--
freddy


"Howard Woodard" wrote:

I have a Plextor DVDR PX-716A ATA Device and a Toshiba DVD-ROM SD-M612 ATA
Device on my PC. I upgraded the machine from XP Pro sp2 yesterday. I've
had just a continuous string of issues but seem to have them almost all
cleared up now. However, I wanted to use an installation CD a few minutes
ago and discovered that the two CD/DVD devices aren't working. They don't
even show up on the My Computer explorer anymore.

I went in to device manager and there's the little yellow exclamation mark
on both of them. In the device status box of their properties it says:

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft and
to see if there is a solution available.

I checked online but as with most every other problem I've had there was
nothing there. I looked at the application and system events but nothing
jumped out at me.

I would have gone back to a restore point when they were working but one of
the problems I had caused Vista to set up a second system volume. The
restore setting was still trying to create the store point on the old
non-existent drive so I've got diddly for backup right now.

I've uninstalled both devices and then scanned and automatically installed,
them, hoping that it would correct whatever the registry issue was. It had
no effect.

Any idea what error code 19 is and what I need to do in order to get this
resolved?

Thanks in advance,

Howard

You are my hero Freddie! That was just exactly the fix and my registry
looked exactly like the kba said it would. A piece of cake.

I googled several combinations trying to find something on this. How did
you find it?

Thanks again,

Howard
========================================
"freddy" wrote in message
...
Howard,

Follow the instructions on the following Microsoft article:

http://support.microsoft.com/default.aspx/kb/929461

Post back on the results.

--
freddy


"Howard Woodard" wrote:

I have a Plextor DVDR PX-716A ATA Device and a Toshiba DVD-ROM SD-M612
ATA
Device on my PC. I upgraded the machine from XP Pro sp2 yesterday. I've
had just a continuous string of issues but seem to have them almost all
cleared up now. However, I wanted to use an installation CD a few
minutes
ago and discovered that the two CD/DVD devices aren't working. They
don't
even show up on the My Computer explorer anymore.

I went in to device manager and there's the little yellow exclamation
mark
on both of them. In the device status box of their properties it says:

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft
and
to see if there is a solution available.

I checked online but as with most every other problem I've had there was
nothing there. I looked at the application and system events but nothing
jumped out at me.

I would have gone back to a restore point when they were working but one
of
the problems I had caused Vista to set up a second system volume. The
restore setting was still trying to create the store point on the old
non-existent drive so I've got diddly for backup right now.

I've uninstalled both devices and then scanned and automatically
installed,
them, hoping that it would correct whatever the registry issue was. It
had
no effect.

Any idea what error code 19 is and what I need to do in order to get this
resolved?

Thanks in advance,

Howard

Howard,

It's a solution to this problem that's been posted on this forum for
hundreds of years (slight exaggeration). I just copied it from a prior post.
--
freddy


"Howard Woodard" wrote:

You are my hero Freddie! That was just exactly the fix and my registry
looked exactly like the kba said it would. A piece of cake.

I googled several combinations trying to find something on this. How did
you find it?

Thanks again,

Howard
========================================
"freddy" wrote in message
...
Howard,

Follow the instructions on the following Microsoft article:

http://support.microsoft.com/default.aspx/kb/929461

Post back on the results.

--
freddy


"Howard Woodard" wrote:

I have a Plextor DVDR PX-716A ATA Device and a Toshiba DVD-ROM SD-M612
ATA
Device on my PC. I upgraded the machine from XP Pro sp2 yesterday. I've
had just a continuous string of issues but seem to have them almost all
cleared up now. However, I wanted to use an installation CD a few
minutes
ago and discovered that the two CD/DVD devices aren't working. They
don't
even show up on the My Computer explorer anymore.

I went in to device manager and there's the little yellow exclamation
mark
on both of them. In the device status box of their properties it says:

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft
and
to see if there is a solution available.

I checked online but as with most every other problem I've had there was
nothing there. I looked at the application and system events but nothing
jumped out at me.

I would have gone back to a restore point when they were working but one
of
the problems I had caused Vista to set up a second system volume. The
restore setting was still trying to create the store point on the old
non-existent drive so I've got diddly for backup right now.

I've uninstalled both devices and then scanned and automatically
installed,
them, hoping that it would correct whatever the registry issue was. It
had
no effect.

Any idea what error code 19 is and what I need to do in order to get this
resolved?

Thanks in advance,

Howard

Howard,

In case the burner program that you are using is causing a problem for you,
here are links to three burners that people who have used them say work well
with Vista:

http://www.imgburn.com/

http://www.deepburner.com/

http://www.ashampoo.com/frontend/hom...ssion_langid=2

I obtained those references from another forum. I've not used any of them.
Each one has a free version and a more fully featured pay version. Some
versions of Nero and/or Roxio, and even the iPod associated burner, have been
known to disable CD/DVD-ROM drives. Just for your information and
consideration.
--
freddy


"Howard Woodard" wrote:

You are my hero Freddie! That was just exactly the fix and my registry
looked exactly like the kba said it would. A piece of cake.

I googled several combinations trying to find something on this. How did
you find it?

Thanks again,

Howard
========================================
"freddy" wrote in message
...
Howard,

Follow the instructions on the following Microsoft article:

http://support.microsoft.com/default.aspx/kb/929461

Post back on the results.

--
freddy


"Howard Woodard" wrote:

I have a Plextor DVDR PX-716A ATA Device and a Toshiba DVD-ROM SD-M612
ATA
Device on my PC. I upgraded the machine from XP Pro sp2 yesterday. I've
had just a continuous string of issues but seem to have them almost all
cleared up now. However, I wanted to use an installation CD a few
minutes
ago and discovered that the two CD/DVD devices aren't working. They
don't
even show up on the My Computer explorer anymore.

I went in to device manager and there's the little yellow exclamation
mark
on both of them. In the device status box of their properties it says:

Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click 'Check for solutions' to send data about this device to Microsoft
and
to see if there is a solution available.

I checked online but as with most every other problem I've had there was
nothing there. I looked at the application and system events but nothing
jumped out at me.

I would have gone back to a restore point when they were working but one
of
the problems I had caused Vista to set up a second system volume. The
restore setting was still trying to create the store point on the old
non-existent drive so I've got diddly for backup right now.

I've uninstalled both devices and then scanned and automatically
installed,
them, hoping that it would correct whatever the registry issue was. It
had
no effect.

Any idea what error code 19 is and what I need to do in order to get this
resolved?

Thanks in advance,

Howard