I just got a new Dell desktop. As i was setting everything up, the
dialog box keeps reading the profile was not loaded correctly. Therefore
any changes made will not be saved. So what i did was created another
account. I could save my work on that account. But when i went online to
download firefox, i had a blue screen pop up stating "windows is going
to shut down to prevent data being damaged" and it restarted on its own.
When i logged on again it reads windows just recovered from an
unexpected shut down. How can i rectify this issue?


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connie.yuen