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| Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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December 19th 07, 10:25 PM
posted to microsoft.public.windows.vista.hardware_devices
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DVD drive missing
Hi, The DVD drive on my laptop is missing and I did not upgrade to vista,
vista came pre-installed. It happened four days ago and I called the tech support and they were totally useless, they told me to do some stuff that I already tried, and then they told me to restore my laptop to the factory settings. Is there other ways to fix this problem instead of restoring everything from backup. Below is the full description of the error. Description: Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39. Problem signatu Problem Event Name: PnPDeviceProblemCode Architectu x86 Hardware Id: IDE\CdRomQSI_DVD-RAM_SDW-086_____________________ES71____ Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318} PnP problem code: 00000027 Driver name: cdrom.sys Driver version: 6.0.6000.16386 Driver date: 11-02-2006 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 2057 Thanks for your help. 
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December 19th 07, 10:31 PM
posted to microsoft.public.windows.vista.hardware_devices
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DVD drive missing
This should work for the Code 39 error:
http://support.microsoft.com/default.aspx/kb/929461 I Bleed Blue and Gold GO BEARS! "Hassan" wrote in message ... Hi, The DVD drive on my laptop is missing and I did not upgrade to vista, vista came pre-installed. It happened four days ago and I called the tech support and they were totally useless, they told me to do some stuff that I already tried, and then they told me to restore my laptop to the factory settings. Is there other ways to fix this problem instead of restoring everything from backup. Below is the full description of the error. Description: Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39. Problem signatu Problem Event Name: PnPDeviceProblemCode Architectu x86 Hardware Id: IDE\CdRomQSI_DVD-RAM_SDW-086_____________________ES71____ Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318} PnP problem code: 00000027 Driver name: cdrom.sys Driver version: 6.0.6000.16386 Driver date: 11-02-2006 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 2057 Thanks for your help.
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December 20th 07, 01:12 AM
posted to microsoft.public.windows.vista.hardware_devices
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DVD drive missing
"Hassan" wrote: Hi, The DVD drive on my laptop is missing and I did not upgrade to vista, vista came pre-installed. It happened four days ago and I called the tech support and they were totally useless, they told me to do some stuff that I already tried, and then they told me to restore my laptop to the factory settings. Is there other ways to fix this problem instead of restoring everything from backup. Below is the full description of the error. Description: Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39. Problem signatu Problem Event Name: PnPDeviceProblemCode Architectu x86 Hardware Id: IDE\CdRomQSI_DVD-RAM_SDW-086_____________________ES71____ Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318} PnP problem code: 00000027 Driver name: cdrom.sys Driver version: 6.0.6000.16386 Driver date: 11-02-2006 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 2057 Thanks for your help.
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December 20th 07, 01:13 AM
posted to microsoft.public.windows.vista.hardware_devices
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DVD drive missing
"Cal Bear '66" wrote: This should work for the Code 39 error: http://support.microsoft.com/default.aspx/kb/929461 I Bleed Blue and Gold GO BEARS! "Hassan" wrote in message ... Hi, The DVD drive on my laptop is missing and I did not upgrade to vista, vista came pre-installed. It happened four days ago and I called the tech support and they were totally useless, they told me to do some stuff that I already tried, and then they told me to restore my laptop to the factory settings. Is there other ways to fix this problem instead of restoring everything from backup. Below is the full description of the error. Description: Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 39. Problem signatu Problem Event Name: PnPDeviceProblemCode Architectu x86 Hardware Id: IDE\CdRomQSI_DVD-RAM_SDW-086_____________________ES71____ Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318} PnP problem code: 00000027 Driver name: cdrom.sys Driver version: 6.0.6000.16386 Driver date: 11-02-2006 OS Version: 6.0.6000.2.0.0.768.3 Locale ID: 2057 Thanks for your help.
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