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Music, Pictures and Video with Vista Using music, pictures and video with Windows Vista. (microsoft.public.windows.vista.music_pictures_video)

Windows media player stopped working



 
 
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  #1 (permalink)  
Old December 31st 07, 03:52 PM posted to microsoft.public.windows.vista.music_pictures_video
nish285
external usenet poster
 
Posts: 1
Default Windows media player stopped working


as the title suggests , after i open windows media player and put
something to play, a small windows pops up and says that windows media
player has stopped working and it says its looking for a solution.
After a while it says " a oroblem caused this program to stop working
correctly, Windows will close the program and notify you if a solutio is
available." then it closes the program with my consent. This never
happened to me on my xp pc which had WMP 11. This is happening on my new
vista pc that's just a few days out of the box and i even have full
norton anti-virus protection. So is there any way to fix this problem or
do i have to use some other program?


--
nish285
  #2 (permalink)  
Old December 31st 07, 05:57 PM posted to microsoft.public.windows.vista.music_pictures_video
zachd [MSFT]
external usenet poster
 
Posts: 3,472
Default Windows media player stopped working


What's the fault data for that crash according to the Problem Reports and
Solutions center:
http://zachd.com/pss/pss.html#bucket
?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"nish285" wrote in message
...

as the title suggests , after i open windows media player and put
something to play, a small windows pops up and says that windows media
player has stopped working and it says its looking for a solution.
After a while it says " a oroblem caused this program to stop working
correctly, Windows will close the program and notify you if a solutio is
available." then it closes the program with my consent. This never
happened to me on my xp pc which had WMP 11. This is happening on my new
vista pc that's just a few days out of the box and i even have full
norton anti-virus protection. So is there any way to fix this problem or
do i have to use some other program?


--
nish285



  #3 (permalink)  
Old December 31st 07, 06:21 PM posted to microsoft.public.windows.vista.music_pictures_video
nish285[_2_]
external usenet poster
 
Posts: 1
Default Windows media player stopped working


see thats the thing, it doesn't ask to send an error report. It just
saysd that he program encountered and error and needs to close but
doesn't say anythings about what caused it or sending an error report


--
nish285
  #4 (permalink)  
Old December 31st 07, 06:58 PM posted to microsoft.public.windows.vista.music_pictures_video
Cal Bear '66[_2_]
external usenet poster
 
Posts: 279
Default Windows media player stopped working

Go to Control Panel (Classic view) Problem Reports and Solutions. In the left
hand pane, click "View problem history". Right click on the relevant problem
and select "View problem details". Use the "Copy to clipboard" link in the
lower left corner of the window and paste into a reply to this thread.


I Bleed Blue and Gold
GO BEARS!


"nish285" wrote in message
...

see thats the thing, it doesn't ask to send an error report. It just
saysd that he program encountered and error and needs to close but
doesn't say anythings about what caused it or sending an error report


--
nish285



  #5 (permalink)  
Old January 4th 08, 02:18 AM posted to microsoft.public.windows.vista.music_pictures_video
skeeter224
external usenet poster
 
Posts: 1
Default Windows media player stopped working

I have started having the same problem; WMP plays audio for 10 -45 seconds,
it stops and gives me the same error message that it has stopped working.

On the same day I started getting a "Com Surragate was stopped working"
message when I attempted to use Adobe Lightroom. The program Nikon Capture NX
has also stopped working.

below is the problem report:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b52a
Hang Signatu 86e3
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 2: 8047
Additional Hang Signature 3: 0ec51ff430499d35fe3bbab605d37d54
Additional Hang Signature 4: 86e3
Additional Hang Signature 5: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 6: 8047
Additional Hang Signature 7: 0ec51ff430499d35fe3bbab605d37d54

Extra information about the problem
Bucket ID: 12022627


I'm running Vista Home Premium that came installed on a Gateway tower, it is
a newer machine with 4 gigs of ram. I have rolled the machine back to a
restore point but did not help.

Any help would be appreciated, this is beyond my capabilities.





"Cal Bear '66" wrote:

Go to Control Panel (Classic view) Problem Reports and Solutions. In the left
hand pane, click "View problem history". Right click on the relevant problem
and select "View problem details". Use the "Copy to clipboard" link in the
lower left corner of the window and paste into a reply to this thread.


I Bleed Blue and Gold
GO BEARS!


"nish285" wrote in message
...

see thats the thing, it doesn't ask to send an error report. It just
saysd that he program encountered and error and needs to close but
doesn't say anythings about what caused it or sending an error report


--
nish285



  #6 (permalink)  
Old January 4th 08, 07:32 AM posted to microsoft.public.windows.vista.music_pictures_video
zachd [MSFT]
external usenet poster
 
Posts: 3,472
Default Windows media player stopped working


Hang buckets aren't realllly helpful. Do you have any crash buckets? The
Problem Event Name as "AppHangB1" is the sad part. If it says "APPCRASH",
that's easier to sort. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"skeeter224" wrote in message
...
I have started having the same problem; WMP plays audio for 10 -45 seconds,
it stops and gives me the same error message that it has stopped working.

On the same day I started getting a "Com Surragate was stopped working"
message when I attempted to use Adobe Lightroom. The program Nikon Capture
NX
has also stopped working.

below is the problem report:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b52a
Hang Signatu 86e3
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 2: 8047
Additional Hang Signature 3: 0ec51ff430499d35fe3bbab605d37d54
Additional Hang Signature 4: 86e3
Additional Hang Signature 5: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 6: 8047
Additional Hang Signature 7: 0ec51ff430499d35fe3bbab605d37d54

Extra information about the problem
Bucket ID: 12022627


I'm running Vista Home Premium that came installed on a Gateway tower, it
is
a newer machine with 4 gigs of ram. I have rolled the machine back to a
restore point but did not help.

Any help would be appreciated, this is beyond my capabilities.





"Cal Bear '66" wrote:

Go to Control Panel (Classic view) Problem Reports and Solutions. In
the left
hand pane, click "View problem history". Right click on the relevant
problem
and select "View problem details". Use the "Copy to clipboard" link in
the
lower left corner of the window and paste into a reply to this thread.


I Bleed Blue and Gold
GO BEARS!


"nish285" wrote in message
...

see thats the thing, it doesn't ask to send an error report. It just
saysd that he program encountered and error and needs to close but
doesn't say anythings about what caused it or sending an error report


--
nish285





  #7 (permalink)  
Old January 23rd 08, 01:30 AM posted to microsoft.public.windows.vista.music_pictures_video
skynet0419
external usenet poster
 
Posts: 1
Default Windows media player stopped working


I have been having the same problem for the past week now. Everytime i
try to open a video file (avi, mpeg, etc)

I get this:

- Windows Media Player has stopped working...

here is what i get from the prolem reports and solutions window:

----------------
Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_e52f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: e52f
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 860f
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

Extra information about the problem
Bucket ID: 534745363
----------------


any help would be much appreciated


--
skynet0419
  #8 (permalink)  
Old January 29th 08, 09:34 PM posted to microsoft.public.windows.vista.music_pictures_video
Mr Specbus
external usenet poster
 
Posts: 4
Default Windows media player stopped working

I have had the identical problem with Media Player and COM Surrogate. This
started to occur after I installed Nikon Capture NX. I uninstalled Capture
NX but the problem with Media Player still occurs. Updated NVIDIA and
Creative drivers but problem persist. Have you had any luck debugging?

----------------------------
Product
Windows Media Player

Problem
Stopped working

Date
1/25/2008 3:03 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_8a73
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8a73
Additional Information 2: 040c9e81502f42c1055a4e2eb8caf1ae
Additional Information 3: a9a3
Additional Information 4: 7677726ffb7ef20baf211cead593c296

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

---------------------------------------

--
Specbus


"skeeter224" wrote:

I have started having the same problem; WMP plays audio for 10 -45 seconds,
it stops and gives me the same error message that it has stopped working.

On the same day I started getting a "Com Surragate was stopped working"
message when I attempted to use Adobe Lightroom. The program Nikon Capture NX
has also stopped working.

below is the problem report:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b52a
Hang Signatu 86e3
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 2: 8047
Additional Hang Signature 3: 0ec51ff430499d35fe3bbab605d37d54
Additional Hang Signature 4: 86e3
Additional Hang Signature 5: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 6: 8047
Additional Hang Signature 7: 0ec51ff430499d35fe3bbab605d37d54

Extra information about the problem
Bucket ID: 12022627


I'm running Vista Home Premium that came installed on a Gateway tower, it is
a newer machine with 4 gigs of ram. I have rolled the machine back to a
restore point but did not help.

Any help would be appreciated, this is beyond my capabilities.





"Cal Bear '66" wrote:

Go to Control Panel (Classic view) Problem Reports and Solutions. In the left
hand pane, click "View problem history". Right click on the relevant problem
and select "View problem details". Use the "Copy to clipboard" link in the
lower left corner of the window and paste into a reply to this thread.


I Bleed Blue and Gold
GO BEARS!


"nish285" wrote in message
...

see thats the thing, it doesn't ask to send an error report. It just
saysd that he program encountered and error and needs to close but
doesn't say anythings about what caused it or sending an error report


--
nish285



  #9 (permalink)  
Old January 30th 08, 04:05 AM posted to microsoft.public.windows.vista.music_pictures_video
zachd [MSFT]
external usenet poster
 
Posts: 3,472
Default Windows media player stopped working


Did the Nikon uninstall leave the file nefcodec.dll on the system?

What does Nikon support say about this issue? If their uninstall did leave
nefcodec.dll on the system, they would likely want to know about it.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Mr Specbus" wrote in message
...
I have had the identical problem with Media Player and COM Surrogate.
This
started to occur after I installed Nikon Capture NX. I uninstalled
Capture
NX but the problem with Media Player still occurs. Updated NVIDIA and
Creative drivers but problem persist. Have you had any luck debugging?

----------------------------
Product
Windows Media Player

Problem
Stopped working

Date
1/25/2008 3:03 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: StackHash_8a73
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8a73
Additional Information 2: 040c9e81502f42c1055a4e2eb8caf1ae
Additional Information 3: a9a3
Additional Information 4: 7677726ffb7ef20baf211cead593c296

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

---------------------------------------

--
Specbus


"skeeter224" wrote:

I have started having the same problem; WMP plays audio for 10 -45
seconds,
it stops and gives me the same error message that it has stopped working.

On the same day I started getting a "Com Surragate was stopped working"
message when I attempted to use Adobe Lightroom. The program Nikon
Capture NX
has also stopped working.

below is the problem report:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b52a
Hang Signatu 86e3
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 2: 8047
Additional Hang Signature 3: 0ec51ff430499d35fe3bbab605d37d54
Additional Hang Signature 4: 86e3
Additional Hang Signature 5: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 6: 8047
Additional Hang Signature 7: 0ec51ff430499d35fe3bbab605d37d54

Extra information about the problem
Bucket ID: 12022627


I'm running Vista Home Premium that came installed on a Gateway tower, it
is
a newer machine with 4 gigs of ram. I have rolled the machine back to a
restore point but did not help.

Any help would be appreciated, this is beyond my capabilities.





"Cal Bear '66" wrote:

Go to Control Panel (Classic view) Problem Reports and Solutions. In
the left
hand pane, click "View problem history". Right click on the relevant
problem
and select "View problem details". Use the "Copy to clipboard" link in
the
lower left corner of the window and paste into a reply to this thread.


I Bleed Blue and Gold
GO BEARS!


"nish285" wrote in message
...

see thats the thing, it doesn't ask to send an error report. It just
saysd that he program encountered and error and needs to close but
doesn't say anythings about what caused it or sending an error report


--
nish285




  #10 (permalink)  
Old May 14th 08, 01:37 PM posted to microsoft.public.windows.vista.music_pictures_video
kenole
external usenet poster
 
Posts: 1
Default Windows media player stopped working


skeeter224;561400 Wrote:
I have started having the same problem; WMP plays audio for 10 -45
seconds,
it stops and gives me the same error message that it has stopped
working.

On the same day I started getting a "Com Surragate was stopped working"
message when I attempted to use Adobe Lightroom. The program Nikon
Capture NX
has also stopped working.

below is the problem report:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: wmplayer.exe
Application Version: 11.0.6000.6324
Application Timestamp: 4549b52a
Hang Signatu 86e3
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 2: 8047
Additional Hang Signature 3: 0ec51ff430499d35fe3bbab605d37d54
Additional Hang Signature 4: 86e3
Additional Hang Signature 5: 3a78597793638d0d3f75ebcce9aac691
Additional Hang Signature 6: 8047
Additional Hang Signature 7: 0ec51ff430499d35fe3bbab605d37d54

Extra information about the problem
Bucket ID: 12022627


I'm running Vista Home Premium that came installed on a Gateway tower,
it is
a newer machine with 4 gigs of ram. I have rolled the machine back to a
restore point but did not help.

Any help would be appreciated, this is beyond my capabilities.





"Cal Bear '66" wrote:

Go to Control Panel (Classic view) Problem Reports and Solutions.

In the left
hand pane, click "View problem history". Right click on the relevant

problem
and select "View problem details". Use the "Copy to clipboard" link

in the
lower left corner of the window and paste into a reply to this

thread.


I Bleed Blue and Gold
GO BEARS!


"nish285" wrote in message
...


I am having the same problem and here is the report log I receive
kenole
*product*
windows media player
*problem*
stopped working
*date*
5/14/2008 8:04 am
*status*
report sent
*problem signature*
problem event name: appcrash
application name: wmplayer.exe
application version: 11.0.6000.6344
application timestamp: 46e5f12e
fault module name: indiv01.key
fault module version: 11.0.6000.7000
fault module timestamp: 474e7686
exception code: c0000005
exception offset: 000ac798
os version: 6.0.6000.2.0.0.256.6
locale id: 1033
additional information 1: 03d0
additional information 2: 952dfbb893ab6a848c286909f4338578
additional information 3: 33be
additional information 4: c596d26e7cdc3453f39a52599496599c
*extra information about the problem*
bucket id: 760741224


--
kenole
 




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