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How to contact Microsoft
You might try removing the drivers for the USB Root Hub devices, and 'scan
for hardware changes' (Action menu). -- Mark L. Ferguson "SeanP" wrote in message ... Appreciate all the suggestions, but nothing has worked for me. I have owned the Fingerprint Reader for 1 year with little issues on a Vista Home 32 bit system. Came into work Monday the 10th, and it would not recognize website logins. It reads my fingerprint but will not fill in Id/passwords. I can ven get ito the login manager to view my passwords, but it won't recognize my old logins or create new ones. it seems to work the same as it always has, it just won't fill in anything on the website. I have wasted 6 hours trying everything i could find online, except for complete re-install. I am at the point of just giving up and going to the FingerAuth software for Firefox, 30-day trial and see if it will resolve on its own. I can't waste anymore time messing with something Microsoft Support cares very little for. if they did they would have come out with newer versions by now. 1 software update in 3 years should tell you something about the priority of this hardware/software for them. "C.B." wrote: "Pete" wrote in message ... Hi C.B. Wow, I can't believe it!!! You answered so fast! You took so much time to help me with my problem. That is really nice of you. Very, very few people would take such an effort and time. Like I said, I do not have Windows Live Mail installed (Windows Live Installer), so it doesn't show up under Programs and features. I do have MS-Office installed and checked for a Windows Live Mail installer, but nothing. Just for the heck of it, I downloaded WLinstaller.exe and I am going to install it and after that I will uninstall it. Maybe a miracle awaits me!? Your other idea about reinstalling Vista clean really doesn't excite me, I have so much on my PC, I just don't feel like reinstalling all those programs since Vista runs very stable (SP1 is also installed, with no problems). Every program works as it should and I believe in :"Never change a running system". If I can't get this thing to work, I can live with that. Anyway, thanks alot for your help and I hope you have an enjoyable and nice weekend! (\__/) (O.o) ( ) and ...... There's always a light at the end of a tunnel ! Long live Clem Kadiddlehopper !!! Regards Pete ************************************************** ************************************************* "C.B." wrote in message ... Pete, Go to Control Panel, Programs and Features. Check your installed programs and see if you have a listing for Windows Live Installer. If you find such an entry you can delete it with no detrimental effects as it is only an installer. snip Pete, I've got a few other things you can try. Please try these things in the order given. If these steps do not help you let me know and we can try something else. If I can't help you maybe someone else has some ideas. First, click on Start, Control Panel, Problem Reports and Solutions. Check here to see if your fingerprint reader problem is listed and whether or not there is a link to a fix. If you find nothing here you can go to the next step. Next, click on Start and in the search box type Event Viewer, click on Event Viewer and look at the left pane. Click on any of the entries in the dropdown menus, especially the "Hardware Events" listed under the "Applications and Services Logs" heading. Actually, you should view all the events in this window pane to make sure you have not missed anything. If this doesn't help, follow the next step. Disable your browser's Pop-up Blocker. To do this click on Tools and then click on Pop-up Blocker and then turn it off. To make sure it is turned off click on Tools again and select Internet Options, Security tab, Internet. Click on the Custom button, scroll down toward the bottom and click on the "Disable" radio button under "Use Pop-up Blocker, click OK and then close and reopen your browser. Go to any login page and see if your fingerprint reader will now work. If this does not help and you wish to use the Pop-up blocker you can reenable it. Next, let's disable AutoComplete to see if it is interfering with your fingerprint reader. Again, open your browser and click on Tools, Internet Options, Content tab. Click the Settings button next to AutoComplete, uncheck all the boxes and click OK. Do not close the Internet Options window. To make sure AutoComplete is turned off click on the Advanced tab and scroll down to the "Browsing" category and make sure "Use inline AutoComplete is unchecked, click OK and close your browser. Open IE again, go to any login page and try your fingerprint reader. If this does not help you may wish to reenable AutoComplete. Next, we can try to run IE with no Add-ons such as activeX controls and Browser Helper Objects. If your browser is now open you can close it. Click on the Start orb, All Programs, Accessories, System Tools and select "Internet Explorer (No Add-ons)". This will open IE with all activeX controls and BHOs disabled. Go to any login webpage (parts of the page may be disabled due to the lack of activeX controls or BHO addons) and try your fingerprint reader again. If the fingerprint reader works you have discovered the cause, which will be one of your IE Add-ons. Now you can close this browser and reopen the normal IE browser. Click on Tools, Manage Add-ons, Enable or Disable Add-ons. Make sure the "Show" button displays "Add-ons currently loaded in Internet Explorer". Leave the first entry in this list enabled and then click on each additional Add-on and select the Disable radio button. Close the browser and reopen it. Go to any login page and try your fingerprint reader. If the fingerprint reader now does not work you have discovered the cause of the problem and you should remove the offending activeX or BHO. Close and reopen your browser. Go back to Tools, Manage Add-ons and repeat this procedure for every entry. If the fingerprint reader continues to work you can leave these entries enabled. If it doesn't work see the next step. Next, click on Start, Control Panel and then Device Manager. You should have a listing such as "Biometric", or the fingerprint reader could be listed under "Keyboards" or "Mice and other pointing devices". Right click on the relevant entry and select Properties. In the Properties window, on the General tab does it say "This device is working properly"? Click on the Driver tab and then click on the "Uninstall" button. This will uninstall your driver for the fingerprint reader, keyboard or mouse. Windows will automatically detect the uninstall and will reinstall the driver. If not, close the Device Manager window and reboot your machine. Once you reboot and log in Windows will automatically detect the uninstalled driver and then reinstall it for you. Open your browser and go to any login page to determine whether or not your fingerprint reader is now working. If it is not working see below. I don't know if your fingerprint reader is located on your mouse or your keyboard. Click on Start, Control Panel and then click on Keyboard. In your Keyboard Properties window click on the Hardware tab. Does it state that "This device is working properly? If not, click on the Properties button and see what it says. Make a list of your settings before you click on Restore Defaults so you can change them back if necessary. If the device (keyboard) is working properly click on the Key Settings tab and click on the Restore Defaults button, click Apply and then OK. Next you can go back to Control Panel and click on Mouse. In the Mouse Properties window click on the Hardware tab. Does it say "This device is working properly"? Click on all the other tabs in this window and check for any incorrect settings. If your browser is open you must close it and reopen it. Try your fingerprint reader again. If the previous step does not work, open your "Run" dialog box and type "services.msc" without the quotation marks. My computer's Services has a listing for my fingerprint reader and it is called "Biometric Authentication Service". You may have the same or similar entry or your entry may be listed as "Mouse" something or "Keyboard" something or even "Microsoft" something. Make sure the entry is started and the "Startup Type" shows Automatic. If it does not you must turn it on. To do this right click on the entry and select Properties. The Startup type should show "Automatic" and the Service status should show "Started". If not, you must enable them and then click on Apply. Don't close this Properties window yet. Click on the Dependencies tab at the top of the window. It will tell you that "Remote Procedure Call (RPC)" must be enabled for your fingerprint reader Services listing to work. You can now close this Properties window. In the Services window right click on Remote Procedure Call (RPC) and then Properties. It should be set to Automatic and it should be started. If not, make the necessary changes and click Apply. Click on the Dependencies tab and you will see that RPC depends on "DCOM server Process Launcher" for it to work properly. You can now close this Properties window and once again, look at the Services window and locate DCOM server Process Launcher. Right click on it, select Properties and make sure it is set to Automatic and that it is started. If not, make the necessary changes and click Apply. Click on the Dependencies tab and you will see that there are no dependencies for the DCOM server Process Launcher. You can now close the Services window. If your browser is still open you must close it and reopen it. Try your fingerprint reader again and if it works your problems are solved. If it does not work there could still be some Services that need to be started, restarted or changed. I am providing a link below for you to click on. I don't know which edition of Vista you are running so you must look under the column for your edition of Vista. This link will take you to a page that lists the default settings for all of your Services. Your Services will have some entries not on this list and this list will have some Services not listed on your machine. These are the default settings for all your Services. Go down the list and make sure your matching Services are set to the same default settings as listed for your edition of Vista. Use the "Default" settings, not the Safe, Tweaked or Bare Bones settings. If your Services entries do not match these default settings you should reopen your Services and make the necessary changes. It's possible you have changed or disabled some of the default settings for your Services either knowingly or unknowingly. Also, some applications will change these Services settings without your knowledge. If these changes to your Services allow your fingerprint reader to work you have solved the problem. If not, leave the correct default settings and close the Services window. Here is the link to the webpage showing the default settings for your edition of Vista: http://www.blackviper.com/WinVista/servicecfg.htm Next, we will check your Windows Features settings, to determine whether or not they are enabled or disabled. Click on Start, Control Panel, Programs and Features and then select "Turn Windows features on or off" located on the left pane. I am running Vista Ultimate so I don't know if you will have the same features and whether or not you have previously altered them in some manner. These features may or may not have something to do with your fingerprint reader not working. I really don't know. However, it never hurts to try. If you make changes to these settings and they do not enable the fingerprint reader you should reset them to your original settings. Make a list of your settings before you continue. My default settings for Turn Windows features on or off are as follows: ActiveX Installer Service is unchecked. Games are checked. Indexing Service is unchecked (This setting is for backwards compatibility. It does not have anything to do with Vista's Indexing service). Internet Information Services is unchecked. Microsoft .NET Framework 3.0 is shaded blue, with the submenu showing only XPS checked. Microsoft Message Queue (MSMQ) Server is unchecked. Print Services is shaded blue, with the submenu showing Internet Printing Client checked. Remote Differential Compression is checked. Removable Storage Management is unchecked. RIP Listener is unchecked. Services for NFS is unchecked. Simple TCPIP services (i.e. echo, daytime etc) is unchecked. SNMP feature is unchecked. Subsystem for UNIX-based Applications is unchecked. Tablet PC Optional Components is checked. Telnet Client, Telnet Server and TFTP Client are unchecked. Windows DFS Replication Service is checked. Windows Fax and Scan is checked. Windows Meeting Space is checked. Windows Process Activation Service is unchecked. Windows Ultimate Extras is checked. Click OK at the bottom of the window and the window will close. If your browser is open you must close it and reopen it. Go to any login page and see if your fingerprint reader is now working. If it is working you have discovered the cause and you can leave the Windows Features settings alone. If this does not enable your fingerprint reader you can follow the next step listed below. Reboot your machine. Click on Start, Computer, C Drive (I'm assuming your operating system is located on your C Drive. If not, click on the drive it is located on) and then Programs. Find the folder that contains your fingerprint reader. Now, leave this as it is and then open your antivirus or security suite program and locate the "exceptions" or "exclusions" list. Add every single listing from your fingerprint reader application folder or file to your antivirus or security suite exceptions (or exclusions) list. You may be able to just add the folder or you may have to add individual files or applications. It depends upon which Antivirus application you are using and the method of adding exceptions. Reboot your machine, go to any login page and see if your fingerprint reader is now working. If it is working you can leave all the exceptions listed in your antivirus program. If it is not working you can either delete these exceptions or leave them as they are. I don't think your DEP (Data Execution Prevention) setting is causing the problem. If DEP were the causative factor your browser would automatically close when you tried to use the fingerprint reader. Once you have tried all these suggestions, and if your fingerprint reader still does not work, you can contact me again and we will try something else. The problem could be a Group Policy issue affecting permissions. You may have to take ownership of a particular application. It could be an Admin issue. It could be a lot of things. The most important thing is this: Don't give up. You can always look at the situation in a positive manner. You will have learned some things you did not know before, or if you already know these things you will be positive that you have tried these steps and they did not work. C.B. -- It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us. |
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How to contact Microsoft
Mr. Ferguson,
I think he as already performed that step, with no results. He has spent an abundance of personal time on this matter, much more time than I did. However, I do agree with what he is saying. Microsoft has released a product that has caused many problems for many users, and Microsoft has done absolutely nothing to fix the problems. The single software update Microsoft has released for this product did nothing to help the situation. As with some other Microsoft products, they have released it, buried their heads in the sand and moved on to other ventures. Ultimate Extras is just one additional example of this behavior. This is not a good thing and reflects very poorly on Microsoft. Support for a released product is what it's all about, not the product itself. I decided to say the hell with Microsoft and discover by myself the causative factor behind the non-functionality of my Microsoft fingerprint reader as it related to my system, and by doing a clean reinstall and investigating the effect of every update installation and software installation I was able to solve it. Not everyone has the available time or desire to do this. Unfortunately, the cure for my problem does not apply to his system. Also, zachd forwarded my solution to Microsoft for further action and I thanked him for his concern. I expect Microsoft to put the referral in file 13 at their earliest convenience and do absolutely nothing about it. Thousands, if not more, people have been complaining to Microsoft about this product for many years and Microsoft has not been concerned in the least. I don't expect Microsoft to do anything about it in the future, either. I'm not stupid. It's nice to know that you took the time to try to help him. C.B. It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us. "Mark L. Ferguson" wrote in message ... You might try removing the drivers for the USB Root Hub devices, and 'scan for hardware changes' (Action menu). -- Mark L. Ferguson "SeanP" wrote in message ... Appreciate all the suggestions, but nothing has worked for me. I have owned the Fingerprint Reader for 1 year with little issues on a Vista Home 32 bit system. Came into work Monday the 10th, and it would not recognize website logins. It reads my fingerprint but will not fill in Id/passwords. I can ven get ito the login manager to view my passwords, but it won't recognize my old logins or create new ones. it seems to work the same as it always has, it just won't fill in anything on the website. I have wasted 6 hours trying everything i could find online, except for complete re-install. I am at the point of just giving up and going to the FingerAuth software for Firefox, 30-day trial and see if it will resolve on its own. I can't waste anymore time messing with something Microsoft Support cares very little for. if they did they would have come out with newer versions by now. 1 software update in 3 years should tell you something about the priority of this hardware/software for them. "C.B." wrote: "Pete" wrote in message ... Hi C.B. Wow, I can't believe it!!! You answered so fast! You took so much time to help me with my problem. That is really nice of you. Very, very few people would take such an effort and time. Like I said, I do not have Windows Live Mail installed (Windows Live Installer), so it doesn't show up under Programs and features. I do have MS-Office installed and checked for a Windows Live Mail installer, but nothing. Just for the heck of it, I downloaded WLinstaller.exe and I am going to install it and after that I will uninstall it. Maybe a miracle awaits me!? Your other idea about reinstalling Vista clean really doesn't excite me, I have so much on my PC, I just don't feel like reinstalling all those programs since Vista runs very stable (SP1 is also installed, with no problems). Every program works as it should and I believe in :"Never change a running system". If I can't get this thing to work, I can live with that. Anyway, thanks alot for your help and I hope you have an enjoyable and nice weekend! (\__/) (O.o) ( ) and ...... There's always a light at the end of a tunnel ! Long live Clem Kadiddlehopper !!! Regards Pete ************************************************** ************************************************* "C.B." wrote in message ... Pete, Go to Control Panel, Programs and Features. Check your installed programs and see if you have a listing for Windows Live Installer. If you find such an entry you can delete it with no detrimental effects as it is only an installer. snip Pete, I've got a few other things you can try. Please try these things in the order given. If these steps do not help you let me know and we can try something else. If I can't help you maybe someone else has some ideas. First, click on Start, Control Panel, Problem Reports and Solutions. Check here to see if your fingerprint reader problem is listed and whether or not there is a link to a fix. If you find nothing here you can go to the next step. Next, click on Start and in the search box type Event Viewer, click on Event Viewer and look at the left pane. Click on any of the entries in the dropdown menus, especially the "Hardware Events" listed under the "Applications and Services Logs" heading. Actually, you should view all the events in this window pane to make sure you have not missed anything. If this doesn't help, follow the next step. Disable your browser's Pop-up Blocker. To do this click on Tools and then click on Pop-up Blocker and then turn it off. To make sure it is turned off click on Tools again and select Internet Options, Security tab, Internet. Click on the Custom button, scroll down toward the bottom and click on the "Disable" radio button under "Use Pop-up Blocker, click OK and then close and reopen your browser. Go to any login page and see if your fingerprint reader will now work. If this does not help and you wish to use the Pop-up blocker you can reenable it. Next, let's disable AutoComplete to see if it is interfering with your fingerprint reader. Again, open your browser and click on Tools, Internet Options, Content tab. Click the Settings button next to AutoComplete, uncheck all the boxes and click OK. Do not close the Internet Options window. To make sure AutoComplete is turned off click on the Advanced tab and scroll down to the "Browsing" category and make sure "Use inline AutoComplete is unchecked, click OK and close your browser. Open IE again, go to any login page and try your fingerprint reader. If this does not help you may wish to reenable AutoComplete. Next, we can try to run IE with no Add-ons such as activeX controls and Browser Helper Objects. If your browser is now open you can close it. Click on the Start orb, All Programs, Accessories, System Tools and select "Internet Explorer (No Add-ons)". This will open IE with all activeX controls and BHOs disabled. Go to any login webpage (parts of the page may be disabled due to the lack of activeX controls or BHO addons) and try your fingerprint reader again. If the fingerprint reader works you have discovered the cause, which will be one of your IE Add-ons. Now you can close this browser and reopen the normal IE browser. Click on Tools, Manage Add-ons, Enable or Disable Add-ons. Make sure the "Show" button displays "Add-ons currently loaded in Internet Explorer". Leave the first entry in this list enabled and then click on each additional Add-on and select the Disable radio button. Close the browser and reopen it. Go to any login page and try your fingerprint reader. If the fingerprint reader now does not work you have discovered the cause of the problem and you should remove the offending activeX or BHO. Close and reopen your browser. Go back to Tools, Manage Add-ons and repeat this procedure for every entry. If the fingerprint reader continues to work you can leave these entries enabled. If it doesn't work see the next step. Next, click on Start, Control Panel and then Device Manager. You should have a listing such as "Biometric", or the fingerprint reader could be listed under "Keyboards" or "Mice and other pointing devices". Right click on the relevant entry and select Properties. In the Properties window, on the General tab does it say "This device is working properly"? Click on the Driver tab and then click on the "Uninstall" button. This will uninstall your driver for the fingerprint reader, keyboard or mouse. Windows will automatically detect the uninstall and will reinstall the driver. If not, close the Device Manager window and reboot your machine. Once you reboot and log in Windows will automatically detect the uninstalled driver and then reinstall it for you. Open your browser and go to any login page to determine whether or not your fingerprint reader is now working. If it is not working see below. I don't know if your fingerprint reader is located on your mouse or your keyboard. Click on Start, Control Panel and then click on Keyboard. In your Keyboard Properties window click on the Hardware tab. Does it state that "This device is working properly? If not, click on the Properties button and see what it says. Make a list of your settings before you click on Restore Defaults so you can change them back if necessary. If the device (keyboard) is working properly click on the Key Settings tab and click on the Restore Defaults button, click Apply and then OK. Next you can go back to Control Panel and click on Mouse. In the Mouse Properties window click on the Hardware tab. Does it say "This device is working properly"? Click on all the other tabs in this window and check for any incorrect settings. If your browser is open you must close it and reopen it. Try your fingerprint reader again. If the previous step does not work, open your "Run" dialog box and type "services.msc" without the quotation marks. My computer's Services has a listing for my fingerprint reader and it is called "Biometric Authentication Service". You may have the same or similar entry or your entry may be listed as "Mouse" something or "Keyboard" something or even "Microsoft" something. Make sure the entry is started and the "Startup Type" shows Automatic. If it does not you must turn it on. To do this right click on the entry and select Properties. The Startup type should show "Automatic" and the Service status should show "Started". If not, you must enable them and then click on Apply. Don't close this Properties window yet. Click on the Dependencies tab at the top of the window. It will tell you that "Remote Procedure Call (RPC)" must be enabled for your fingerprint reader Services listing to work. You can now close this Properties window. In the Services window right click on Remote Procedure Call (RPC) and then Properties. It should be set to Automatic and it should be started. If not, make the necessary changes and click Apply. Click on the Dependencies tab and you will see that RPC depends on "DCOM server Process Launcher" for it to work properly. You can now close this Properties window and once again, look at the Services window and locate DCOM server Process Launcher. Right click on it, select Properties and make sure it is set to Automatic and that it is started. If not, make the necessary changes and click Apply. Click on the Dependencies tab and you will see that there are no dependencies for the DCOM server Process Launcher. You can now close the Services window. If your browser is still open you must close it and reopen it. Try your fingerprint reader again and if it works your problems are solved. If it does not work there could still be some Services that need to be started, restarted or changed. I am providing a link below for you to click on. I don't know which edition of Vista you are running so you must look under the column for your edition of Vista. This link will take you to a page that lists the default settings for all of your Services. Your Services will have some entries not on this list and this list will have some Services not listed on your machine. These are the default settings for all your Services. Go down the list and make sure your matching Services are set to the same default settings as listed for your edition of Vista. Use the "Default" settings, not the Safe, Tweaked or Bare Bones settings. If your Services entries do not match these default settings you should reopen your Services and make the necessary changes. It's possible you have changed or disabled some of the default settings for your Services either knowingly or unknowingly. Also, some applications will change these Services settings without your knowledge. If these changes to your Services allow your fingerprint reader to work you have solved the problem. If not, leave the correct default settings and close the Services window. Here is the link to the webpage showing the default settings for your edition of Vista: http://www.blackviper.com/WinVista/servicecfg.htm Next, we will check your Windows Features settings, to determine whether or not they are enabled or disabled. Click on Start, Control Panel, Programs and Features and then select "Turn Windows features on or off" located on the left pane. I am running Vista Ultimate so I don't know if you will have the same features and whether or not you have previously altered them in some manner. These features may or may not have something to do with your fingerprint reader not working. I really don't know. However, it never hurts to try. If you make changes to these settings and they do not enable the fingerprint reader you should reset them to your original settings. Make a list of your settings before you continue. My default settings for Turn Windows features on or off are as follows: ActiveX Installer Service is unchecked. Games are checked. Indexing Service is unchecked (This setting is for backwards compatibility. It does not have anything to do with Vista's Indexing service). Internet Information Services is unchecked. Microsoft .NET Framework 3.0 is shaded blue, with the submenu showing only XPS checked. Microsoft Message Queue (MSMQ) Server is unchecked. Print Services is shaded blue, with the submenu showing Internet Printing Client checked. Remote Differential Compression is checked. Removable Storage Management is unchecked. RIP Listener is unchecked. Services for NFS is unchecked. Simple TCPIP services (i.e. echo, daytime etc) is unchecked. SNMP feature is unchecked. Subsystem for UNIX-based Applications is unchecked. Tablet PC Optional Components is checked. Telnet Client, Telnet Server and TFTP Client are unchecked. Windows DFS Replication Service is checked. Windows Fax and Scan is checked. Windows Meeting Space is checked. Windows Process Activation Service is unchecked. Windows Ultimate Extras is checked. Click OK at the bottom of the window and the window will close. If your browser is open you must close it and reopen it. Go to any login page and see if your fingerprint reader is now working. If it is working you have discovered the cause and you can leave the Windows Features settings alone. If this does not enable your fingerprint reader you can follow the next step listed below. Reboot your machine. Click on Start, Computer, C Drive (I'm assuming your operating system is located on your C Drive. If not, click on the drive it is located on) and then Programs. Find the folder that contains your fingerprint reader. Now, leave this as it is and then open your antivirus or security suite program and locate the "exceptions" or "exclusions" list. Add every single listing from your fingerprint reader application folder or file to your antivirus or security suite exceptions (or exclusions) list. You may be able to just add the folder or you may have to add individual files or applications. It depends upon which Antivirus application you are using and the method of adding exceptions. Reboot your machine, go to any login page and see if your fingerprint reader is now working. If it is working you can leave all the exceptions listed in your antivirus program. If it is not working you can either delete these exceptions or leave them as they are. I don't think your DEP (Data Execution Prevention) setting is causing the problem. If DEP were the causative factor your browser would automatically close when you tried to use the fingerprint reader. Once you have tried all these suggestions, and if your fingerprint reader still does not work, you can contact me again and we will try something else. The problem could be a Group Policy issue affecting permissions. You may have to take ownership of a particular application. It could be an Admin issue. It could be a lot of things. The most important thing is this: Don't give up. You can always look at the situation in a positive manner. You will have learned some things you did not know before, or if you already know these things you will be positive that you have tried these steps and they did not work. C.B. -- It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us. |
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How to contact Microsoft
CB & Fergsuon-
Thanks for the reply & assistance. And Yes, I have deleted/removed the drivers the Driver a half dozen times, with the hardware still attached, with it unattached, rebooted with a clean install. you name it. It is very strange it lets me go through all the fingerprint registration, but it wont recognize the login pages now. Leads me to believe that something has changed in the IE7 settings. The only two updates installed the past 2 weeks. 1) Silverlight for MS 2) Vista Update released 2/26/2008 and installed on 3/10/2008 http://support.microsoft.com/kb/940510 neither appears to be something that would conflict with that hardware. last gasp may be to uninstall IE7, MS Fingerprint reader Program, and drivers. Maybe something will magically work with clean install of both. I will post back if i can get anything to work. thanks again for replying. -- SeanP "C.B." wrote: Mr. Ferguson, I think he as already performed that step, with no results. He has spent an abundance of personal time on this matter, much more time than I did. However, I do agree with what he is saying. Microsoft has released a product that has caused many problems for many users, and Microsoft has done absolutely nothing to fix the problems. The single software update Microsoft has released for this product did nothing to help the situation. As with some other Microsoft products, they have released it, buried their heads in the sand and moved on to other ventures. Ultimate Extras is just one additional example of this behavior. This is not a good thing and reflects very poorly on Microsoft. Support for a released product is what it's all about, not the product itself. I decided to say the hell with Microsoft and discover by myself the causative factor behind the non-functionality of my Microsoft fingerprint reader as it related to my system, and by doing a clean reinstall and investigating the effect of every update installation and software installation I was able to solve it. Not everyone has the available time or desire to do this. Unfortunately, the cure for my problem does not apply to his system. Also, zachd forwarded my solution to Microsoft for further action and I thanked him for his concern. I expect Microsoft to put the referral in file 13 at their earliest convenience and do absolutely nothing about it. Thousands, if not more, people have been complaining to Microsoft about this product for many years and Microsoft has not been concerned in the least. I don't expect Microsoft to do anything about it in the future, either. I'm not stupid. It's nice to know that you took the time to try to help him. C.B. It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us. "Mark L. Ferguson" wrote in message ... You might try removing the drivers for the USB Root Hub devices, and 'scan for hardware changes' (Action menu). -- Mark L. Ferguson "SeanP" wrote in message ... Appreciate all the suggestions, but nothing has worked for me. I have owned the Fingerprint Reader for 1 year with little issues on a Vista Home 32 bit system. Came into work Monday the 10th, and it would not recognize website logins. It reads my fingerprint but will not fill in Id/passwords. I can ven get ito the login manager to view my passwords, but it won't recognize my old logins or create new ones. it seems to work the same as it always has, it just won't fill in anything on the website. I have wasted 6 hours trying everything i could find online, except for complete re-install. I am at the point of just giving up and going to the FingerAuth software for Firefox, 30-day trial and see if it will resolve on its own. I can't waste anymore time messing with something Microsoft Support cares very little for. if they did they would have come out with newer versions by now. 1 software update in 3 years should tell you something about the priority of this hardware/software for them. "C.B." wrote: "Pete" wrote in message ... Hi C.B. Wow, I can't believe it!!! You answered so fast! You took so much time to help me with my problem. That is really nice of you. Very, very few people would take such an effort and time. Like I said, I do not have Windows Live Mail installed (Windows Live Installer), so it doesn't show up under Programs and features. I do have MS-Office installed and checked for a Windows Live Mail installer, but nothing. Just for the heck of it, I downloaded WLinstaller.exe and I am going to install it and after that I will uninstall it. Maybe a miracle awaits me!? Your other idea about reinstalling Vista clean really doesn't excite me, I have so much on my PC, I just don't feel like reinstalling all those programs since Vista runs very stable (SP1 is also installed, with no problems). Every program works as it should and I believe in :"Never change a running system". If I can't get this thing to work, I can live with that. Anyway, thanks alot for your help and I hope you have an enjoyable and nice weekend! (\__/) (O.o) ( ) and ...... There's always a light at the end of a tunnel ! Long live Clem Kadiddlehopper !!! Regards Pete ************************************************** ************************************************* "C.B." wrote in message ... Pete, Go to Control Panel, Programs and Features. Check your installed programs and see if you have a listing for Windows Live Installer. If you find such an entry you can delete it with no detrimental effects as it is only an installer. snip Pete, I've got a few other things you can try. Please try these things in the order given. If these steps do not help you let me know and we can try something else. If I can't help you maybe someone else has some ideas. First, click on Start, Control Panel, Problem Reports and Solutions. Check here to see if your fingerprint reader problem is listed and whether or not there is a link to a fix. If you find nothing here you can go to the next step. Next, click on Start and in the search box type Event Viewer, click on Event Viewer and look at the left pane. Click on any of the entries in the dropdown menus, especially the "Hardware Events" listed under the "Applications and Services Logs" heading. Actually, you should view all the events in this window pane to make sure you have not missed anything. If this doesn't help, follow the next step. Disable your browser's Pop-up Blocker. To do this click on Tools and then click on Pop-up Blocker and then turn it off. To make sure it is turned off click on Tools again and select Internet Options, Security tab, Internet. Click on the Custom button, scroll down toward the bottom and click on the "Disable" radio button under "Use Pop-up Blocker, click OK and then close and reopen your browser. Go to any login page and see if your fingerprint reader will now work. If this does not help and you wish to use the Pop-up blocker you can reenable it. Next, let's disable AutoComplete to see if it is interfering with your fingerprint reader. Again, open your browser and click on Tools, Internet Options, Content tab. Click the Settings button next to AutoComplete, uncheck all the boxes and click OK. Do not close the Internet Options window. To make sure AutoComplete is turned off click on the Advanced tab and scroll down to the "Browsing" category and make sure "Use inline AutoComplete is unchecked, click OK and close your browser. Open IE again, go to any login page and try your fingerprint reader. If this does not help you may wish to reenable AutoComplete. Next, we can try to run IE with no Add-ons such as activeX controls and Browser Helper Objects. If your browser is now open you can close it. Click on the Start orb, All Programs, Accessories, System Tools and select "Internet Explorer (No Add-ons)". This will open IE with all activeX controls and BHOs disabled. Go to any login webpage (parts of the page may be disabled due to the lack of activeX controls or BHO addons) and try your fingerprint reader again. If the fingerprint reader works you have discovered the cause, which will be one of your IE Add-ons. Now you can close this browser and reopen the normal IE browser. Click on Tools, Manage Add-ons, Enable or Disable Add-ons. Make sure the "Show" button displays "Add-ons currently loaded in Internet Explorer". Leave the first entry in this list enabled and then click on each additional Add-on and select the Disable radio button. Close the browser and reopen it. Go to any login page and try your fingerprint reader. If the fingerprint reader now does not work you have discovered the cause of the problem and you should remove the offending activeX or BHO. Close and reopen your browser. Go back to Tools, Manage Add-ons and repeat this procedure for every entry. If the fingerprint reader continues to work you can leave these entries enabled. If it doesn't work see the next step. Next, click on Start, Control Panel and then Device Manager. You should have a listing such as "Biometric", or the fingerprint reader could be listed under "Keyboards" or "Mice and other pointing devices". Right click on the relevant entry and select Properties. In the Properties window, on the General tab does it say "This device is working properly"? Click on the Driver tab and then click on the "Uninstall" button. This will uninstall your driver for the fingerprint reader, keyboard or mouse. Windows will automatically detect the uninstall and will reinstall the driver. If not, close the Device Manager window and reboot your machine. Once you reboot and log in Windows will automatically detect the uninstalled driver and then reinstall it for you. Open your browser and go to any login page to determine whether or not your fingerprint reader is now working. If it is not working see below. I don't know if your fingerprint reader is located on your mouse or your keyboard. Click on Start, Control Panel and then click on Keyboard. In your Keyboard Properties window click on the Hardware tab. Does it state that "This device is working properly? If not, click on the Properties button and see what it says. Make a list of your settings before you click on Restore Defaults so you can change them back if necessary. If the device (keyboard) is working properly click on the Key Settings tab and click on the Restore Defaults button, click Apply and then OK. Next you can go back to Control Panel and click on Mouse. In the Mouse Properties window click on the Hardware tab. Does it say "This device is working properly"? Click on all the other tabs in this window and check for any incorrect settings. If your browser is open you must close it and reopen it. Try your fingerprint reader again. If the previous step does not work, open your "Run" dialog box and type "services.msc" without the quotation marks. My computer's Services has a listing for my fingerprint reader and it is called "Biometric Authentication Service". You may have the same or similar entry or your entry may be listed as "Mouse" something or "Keyboard" something or even "Microsoft" something. Make sure the entry is started and the "Startup Type" shows Automatic. If it does not you must turn it on. To do this right click on the entry and select Properties. The Startup type should show "Automatic" and the Service status should show "Started". If not, you must enable them and then click on Apply. Don't close this Properties window yet. Click on the Dependencies tab at the top of the window. It will tell you that "Remote Procedure Call (RPC)" must be enabled for your fingerprint reader Services listing to work. You can now close this Properties window. In the Services window right click on Remote Procedure Call (RPC) and then Properties. It should be set to Automatic and it should be started. If not, make the necessary changes and click Apply. Click on the Dependencies tab and you will see that RPC depends on "DCOM server Process Launcher" for it to work properly. You can now close this Properties window and once again, look at the Services window and locate DCOM server Process Launcher. Right click on it, select Properties and make sure it is set to Automatic and that it is started. If not, make the necessary changes and click Apply. Click on the Dependencies tab and you will see that there are no dependencies for the DCOM server Process Launcher. You can now close the Services window. If your browser is still open you must close it and reopen it. Try your fingerprint reader again and if it works your problems are solved. If it does not work there could still be some Services that need to be started, restarted or changed. I am providing a link below for you to click on. I don't know which edition of Vista you are running so you must look under the column for your edition of Vista. This link will take you to a page that lists the default settings for all of your Services. Your Services will have some entries not on this list and this list will have some Services not listed on your machine. These are the default settings for |
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How to contact Microsoft
Well it appears I had some success, I reset IE7 back to original settings(
instead of uninstalling ). windows update almost immediately gave me 7 updates to install( 1 Vista update, 5 Office updates, 1 Windows defender update ). The Vista update mentioned update would "This update improves the reliability of certain portable computers when you resume the computers from sleep by opening the lid.". I don’t know if that would help with the known problems of computer awaking and unresponsiveness of the Fingerprint reader? Once I installed the Firefox Fingerprint reader program and it worked flawlessly, I knew there had to be an issue with Internet Explorer. If anyone has a problem with F.R. not recognizing web Login pages, but hardware seems to be responding OK, try Resetting IE7 to Default settings, did the trick for me. -- SeanP "SeanP" wrote: CB & Fergsuon- Thanks for the reply & assistance. And Yes, I have deleted/removed the drivers the Driver a half dozen times, with the hardware still attached, with it unattached, rebooted with a clean install. you name it. It is very strange it lets me go through all the fingerprint registration, but it wont recognize the login pages now. Leads me to believe that something has changed in the IE7 settings. The only two updates installed the past 2 weeks. 1) Silverlight for MS 2) Vista Update released 2/26/2008 and installed on 3/10/2008 http://support.microsoft.com/kb/940510 neither appears to be something that would conflict with that hardware. last gasp may be to uninstall IE7, MS Fingerprint reader Program, and drivers. Maybe something will magically work with clean install of both. I will post back if i can get anything to work. thanks again for replying. -- SeanP "C.B." wrote: Mr. Ferguson, I think he as already performed that step, with no results. He has spent an abundance of personal time on this matter, much more time than I did. However, I do agree with what he is saying. Microsoft has released a product that has caused many problems for many users, and Microsoft has done absolutely nothing to fix the problems. The single software update Microsoft has released for this product did nothing to help the situation. As with some other Microsoft products, they have released it, buried their heads in the sand and moved on to other ventures. Ultimate Extras is just one additional example of this behavior. This is not a good thing and reflects very poorly on Microsoft. Support for a released product is what it's all about, not the product itself. I decided to say the hell with Microsoft and discover by myself the causative factor behind the non-functionality of my Microsoft fingerprint reader as it related to my system, and by doing a clean reinstall and investigating the effect of every update installation and software installation I was able to solve it. Not everyone has the available time or desire to do this. Unfortunately, the cure for my problem does not apply to his system. Also, zachd forwarded my solution to Microsoft for further action and I thanked him for his concern. I expect Microsoft to put the referral in file 13 at their earliest convenience and do absolutely nothing about it. Thousands, if not more, people have been complaining to Microsoft about this product for many years and Microsoft has not been concerned in the least. I don't expect Microsoft to do anything about it in the future, either. I'm not stupid. It's nice to know that you took the time to try to help him. C.B. It is the responsibility and duty of everyone to help the underprivileged and unfortunate among us. "Mark L. Ferguson" wrote in message ... You might try removing the drivers for the USB Root Hub devices, and 'scan for hardware changes' (Action menu). -- Mark L. Ferguson "SeanP" wrote in message ... Appreciate all the suggestions, but nothing has worked for me. I have owned the Fingerprint Reader for 1 year with little issues on a Vista Home 32 bit system. Came into work Monday the 10th, and it would not recognize website logins. It reads my fingerprint but will not fill in Id/passwords. I can ven get ito the login manager to view my passwords, but it won't recognize my old logins or create new ones. it seems to work the same as it always has, it just won't fill in anything on the website. I have wasted 6 hours trying everything i could find online, except for complete re-install. I am at the point of just giving up and going to the FingerAuth software for Firefox, 30-day trial and see if it will resolve on its own. I can't waste anymore time messing with something Microsoft Support cares very little for. if they did they would have come out with newer versions by now. 1 software update in 3 years should tell you something about the priority of this hardware/software for them. "C.B." wrote: "Pete" wrote in message ... Hi C.B. Wow, I can't believe it!!! You answered so fast! You took so much time to help me with my problem. That is really nice of you. Very, very few people would take such an effort and time. Like I said, I do not have Windows Live Mail installed (Windows Live Installer), so it doesn't show up under Programs and features. I do have MS-Office installed and checked for a Windows Live Mail installer, but nothing. Just for the heck of it, I downloaded WLinstaller.exe and I am going to install it and after that I will uninstall it. Maybe a miracle awaits me!? Your other idea about reinstalling Vista clean really doesn't excite me, I have so much on my PC, I just don't feel like reinstalling all those programs since Vista runs very stable (SP1 is also installed, with no problems). Every program works as it should and I believe in :"Never change a running system". If I can't get this thing to work, I can live with that. Anyway, thanks alot for your help and I hope you have an enjoyable and nice weekend! (\__/) (O.o) ( ) and ...... There's always a light at the end of a tunnel ! Long live Clem Kadiddlehopper !!! Regards Pete ************************************************** ************************************************* "C.B." wrote in message ... Pete, Go to Control Panel, Programs and Features. Check your installed programs and see if you have a listing for Windows Live Installer. If you find such an entry you can delete it with no detrimental effects as it is only an installer. snip Pete, I've got a few other things you can try. Please try these things in the order given. If these steps do not help you let me know and we can try something else. If I can't help you maybe someone else has some ideas. First, click on Start, Control Panel, Problem Reports and Solutions. Check here to see if your fingerprint reader problem is listed and whether or not there is a link to a fix. If you find nothing here you can go to the next step. Next, click on Start and in the search box type Event Viewer, click on Event Viewer and look at the left pane. Click on any of the entries in the dropdown menus, especially the "Hardware Events" listed under the "Applications and Services Logs" heading. Actually, you should view all the events in this window pane to make sure you have not missed anything. If this doesn't help, follow the next step. Disable your browser's Pop-up Blocker. To do this click on Tools and then click on Pop-up Blocker and then turn it off. To make sure it is turned off click on Tools again and select Internet Options, Security tab, Internet. Click on the Custom button, scroll down toward the bottom and click on the "Disable" radio button under "Use Pop-up Blocker, click OK and then close and reopen your browser. Go to any login page and see if your fingerprint reader will now work. If this does not help and you wish to use the Pop-up blocker you can reenable it. Next, let's disable AutoComplete to see if it is interfering with your fingerprint reader. Again, open your browser and click on Tools, Internet Options, Content tab. Click the Settings button next to AutoComplete, uncheck all the boxes and click OK. Do not close the Internet Options window. To make sure AutoComplete is turned off click on the Advanced tab and scroll down to the "Browsing" category and make sure "Use inline AutoComplete is unchecked, click OK and close your browser. Open IE again, go to any login page and try your fingerprint reader. If this does not help you may wish to reenable AutoComplete. Next, we can try to run IE with no Add-ons such as activeX controls and Browser Helper Objects. If your browser is now open you can close it. Click on the Start orb, All Programs, Accessories, System Tools and select "Internet Explorer (No Add-ons)". This will open IE with all activeX controls and BHOs disabled. Go to any login webpage (parts of the page may be disabled due to the lack of activeX controls or BHO addons) and try your fingerprint reader again. If the fingerprint reader works you have discovered the cause, which will be one of your IE Add-ons. Now you can close this browser and reopen the normal IE browser. Click on Tools, Manage Add-ons, Enable or Disable Add-ons. Make sure the "Show" button displays "Add-ons currently loaded in Internet Explorer". Leave the first entry in this list enabled and then click on each additional Add-on and select the Disable radio button. Close the browser and reopen it. Go to any login page and try your fingerprint reader. If the fingerprint reader now does not work you have discovered the cause of the problem and you should remove the offending activeX or BHO. Close and reopen your browser. Go back to Tools, Manage Add-ons and repeat this procedure for every entry. If the fingerprint reader continues to work you can leave these entries enabled. If it doesn't work see the next step. Next, click on Start, Control Panel and then Device Manager. You should have a listing such as "Biometric", or the fingerprint reader could be listed under "Keyboards" or "Mice and other pointing devices". Right click on the relevant entry and select Properties. In the Properties window, on the General tab does it say "This device is working properly"? Click on the Driver tab and then click on the "Uninstall" button. This will uninstall your driver for the fingerprint reader, keyboard or mouse. Windows will automatically detect the uninstall and will reinstall the driver. If not, close the Device Manager window and reboot your machine. Once you reboot and log in Windows will automatically detect the uninstalled driver and then reinstall it for you. Open your browser and go to any login page to determine whether or not your fingerprint reader is now working. If it is not working see below. I don't know if your fingerprint reader is located on your mouse or your keyboard. Click on Start, Control Panel and then click on Keyboard. In your Keyboard Properties window click on the Hardware tab. Does it state that "This device is working properly? If not, click on the Properties button and see what it says. Make a list of your settings before you click on Restore Defaults so you can change them back if necessary. If the device (keyboard) is working properly click on the Key Settings tab and click on the Restore Defaults button, click Apply and then OK. Next you can go back to Control Panel and click on Mouse. In the Mouse Properties window click on the Hardware tab. Does it say "This device is working properly"? Click on all the other tabs in this window and check for any incorrect settings. If your browser is open you must close it and reopen it. Try your fingerprint reader again. If the previous step does not work, open your "Run" dialog box and type "services.msc" without the quotation marks. My computer's Services has a listing for my fingerprint reader and it is called "Biometric Authentication Service". You may have the same or similar entry or your entry may be listed as "Mouse" something or "Keyboard" something or even "Microsoft" something. Make sure the entry is started and the "Startup Type" shows Automatic. If it does not you must turn it on. To do this right click on the entry and select Properties. The Startup type should show "Automatic" and the Service status should show "Started". If not, you must enable them and then click on Apply. Don't close this Properties window yet. Click on the Dependencies tab at the top of the window. It will tell you that "Remote Procedure Call (RPC)" must |