I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003 server.
I am having problems installing it on my system which also runs Vista. I
have assigned a static IP address, 192.168.1.15, to the printer and can ping
it and use IE to navigate to http://192.168.1.15 and view its properties.

When I initially tried to install the printer, I got to the "Device Setup"
screen which reported that "Device Detected" which was followed by a message
saying "Device Setup has failed to complete." with a red circle containing a
white 'X'. A Windows message box popped up with the message "HP Network
Devices Support has stopped working". I clicked "Check online for a
solution (recommended)" in this message box but no solution was found but I
have sent more than a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the installation
thinking I could set the printer up manually after the wizard completed.
After the wizard completed, I tried running setup.exe again to install the
printer but this time it couldn't even detect the device.

I searched for a resolution to the problem on the Internet but all I found
was a lot of postings making various suggestions which were reported to work
by some and not work by most. Over the two weeks I have had the printer, I
have tried most if not all of them. I uninstalled the software, downloaded
the "scrubber" package from HP and ran it, downloaded the latest version of
the installation package from HP, deleted INFCACHE.1, and most of the other
suggestions (not solutions) and tried to set up the printer again. I had
the same result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to Printers in
Control Panel and right-clicked in the empty space on the right side and
selected "Add Printer...". Windows was able to find the printer, install it
and successfully print a test page. This limited functionality, however, is
not the reason I bought an "All-In-One" device. I want it all to work as it
does on the other Vista system.

I performed a system restore using a restore point set before I got the
printer. After restoring my system, I was able to recreate my initial
installation attempt where the device was detected but the "Device Setup has
failed to complete" again. I have been sitting here for two days hiting the
"Retry" button after making the various changes suggested in the postings on
the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and used
printmanagement.msc to see if the printer was installed. It showed up as
"HP Officejet Pro L7500 Series (redirected 1)" in both the registry and
printmanagement.msc, I'm uncertain what the "(redirected 1)" means as this
is the first time I ever saw anything like it. There was also an entry for
"Fax (redirected 1/copy 1)" which I assume is the fax functionality of the
L7580.

After a few hours, messages appeared in my Event Log stating "Printer HP
Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
longer be able to print to this printer." and "Printer Fax (redirected
1/copy 1) was deleted, and users will no longer be able to print to this
printer." When I checked the registry and printmanagement.msc, the printer
and fax were gone.

Some of the posts I've read say the printer won't be removed without user
interaction, however, my Event Log makes me believe differently. Some of
the posts indicate the reason the install fails is a permissions issue. I
can believe that because of all of the problems with "Access Denied"
messages from Vista.

I'm posting to this group because some people from Microsoft reply, whereas,
no one from HP ever responds to any of the posts on their forums or if HP
people do respond, they never identify themselves. If I was HP and had a
solution, I would post it as a highlighted link on my main web site based on
the number of complaints in their forums and the effect it must be having on
their reputation.

As I've pointed out, I've tried all of the suggestions I can find but have
not found any that allow me to set up the printer on my system. Does anyone
have a solution to this problem?

Thanks,
Tom

the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software from HP


This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003
server. I am having problems installing it on my system which also runs
Vista. I have assigned a static IP address, 192.168.1.15, to the printer
and can ping it and use IE to navigate to http://192.168.1.15 and view its
properties.

When I initially tried to install the printer, I got to the "Device Setup"
screen which reported that "Device Detected" which was followed by a
message saying "Device Setup has failed to complete." with a red circle
containing a white 'X'. A Windows message box popped up with the message
"HP Network Devices Support has stopped working". I clicked "Check online
for a solution (recommended)" in this message box but no solution was
found but I have sent more than a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the installation
thinking I could set the printer up manually after the wizard completed.
After the wizard completed, I tried running setup.exe again to install the
printer but this time it couldn't even detect the device.

I searched for a resolution to the problem on the Internet but all I found
was a lot of postings making various suggestions which were reported to
work by some and not work by most. Over the two weeks I have had the
printer, I have tried most if not all of them. I uninstalled the
software, downloaded the "scrubber" package from HP and ran it, downloaded
the latest version of the installation package from HP, deleted
INFCACHE.1, and most of the other suggestions (not solutions) and tried to
set up the printer again. I had the same result, it couldn't detect the
device.

After HP's set up was unable to detect the printer, I went to Printers in
Control Panel and right-clicked in the empty space on the right side and
selected "Add Printer...". Windows was able to find the printer, install
it and successfully print a test page. This limited functionality,
however, is not the reason I bought an "All-In-One" device. I want it all
to work as it does on the other Vista system.

I performed a system restore using a restore point set before I got the
printer. After restoring my system, I was able to recreate my initial
installation attempt where the device was detected but the "Device Setup
has failed to complete" again. I have been sitting here for two days
hiting the "Retry" button after making the various changes suggested in
the postings on the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
used printmanagement.msc to see if the printer was installed. It showed
up as "HP Officejet Pro L7500 Series (redirected 1)" in both the registry
and printmanagement.msc, I'm uncertain what the "(redirected 1)" means as
this is the first time I ever saw anything like it. There was also an
entry for "Fax (redirected 1/copy 1)" which I assume is the fax
functionality of the L7580.

After a few hours, messages appeared in my Event Log stating "Printer HP
Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
longer be able to print to this printer." and "Printer Fax (redirected
1/copy 1) was deleted, and users will no longer be able to print to this
printer." When I checked the registry and printmanagement.msc, the
printer and fax were gone.

Some of the posts I've read say the printer won't be removed without user
interaction, however, my Event Log makes me believe differently. Some of
the posts indicate the reason the install fails is a permissions issue. I
can believe that because of all of the problems with "Access Denied"
messages from Vista.

I'm posting to this group because some people from Microsoft reply,
whereas, no one from HP ever responds to any of the posts on their forums
or if HP people do respond, they never identify themselves. If I was HP
and had a solution, I would post it as a highlighted link on my main web
site based on the number of complaints in their forums and the effect it
must be having on their reputation.

As I've pointed out, I've tried all of the suggestions I can find but have
not found any that allow me to set up the printer on my system. Does
anyone have a solution to this problem?

Thanks,
Tom

Alan,

I glad you responded. I've seen your posts and you seem to know as much as
anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested and
checked the version of the Setupapi.dll on my system and I have a newer
version installed. I had already applied Service Pack 1 on both systems
running Vista before installiing the printer. My assumption, possibly
incorrect, is that the newer verion of the files already have the fix. I
have tried, multiple times, deleting INFCACHE.1 and it does not make any
difference.

Your post regarding authentication was the one that intrigued me. I was
going to compare the permissions on the C:\Windows\System32\spool directory
on the system with the system with the successful install and the system I
can't install to see if there was a difference. About the time I was ready
to attempt the comparison, I got the Event Log messages I reported and the
printer was no longer available. Do you think this could be a permissons
issue? If so, why would two systems running the same fixes and service pack
on the same network/domain behave so differently?

Do you have any other ideas about what I can try because at this point I'm
ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software from
HP


This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003
server. I am having problems installing it on my system which also runs
Vista. I have assigned a static IP address, 192.168.1.15, to the printer
and can ping it and use IE to navigate to http://192.168.1.15 and view its
properties.

When I initially tried to install the printer, I got to the "Device
Setup" screen which reported that "Device Detected" which was followed by
a message saying "Device Setup has failed to complete." with a red circle
containing a white 'X'. A Windows message box popped up with the message
"HP Network Devices Support has stopped working". I clicked "Check
online for a solution (recommended)" in this message box but no solution
was found but I have sent more than a half-dozen problem reports to
Microsoft.

Then, I made the mistake of clicking "Next" to continue the installation
thinking I could set the printer up manually after the wizard completed.
After the wizard completed, I tried running setup.exe again to install
the printer but this time it couldn't even detect the device.

I searched for a resolution to the problem on the Internet but all I
found was a lot of postings making various suggestions which were
reported to work by some and not work by most. Over the two weeks I have
had the printer, I have tried most if not all of them. I uninstalled the
software, downloaded the "scrubber" package from HP and ran it,
downloaded the latest version of the installation package from HP,
deleted INFCACHE.1, and most of the other suggestions (not solutions) and
tried to set up the printer again. I had the same result, it couldn't
detect the device.

After HP's set up was unable to detect the printer, I went to Printers in
Control Panel and right-clicked in the empty space on the right side and
selected "Add Printer...". Windows was able to find the printer, install
it and successfully print a test page. This limited functionality,
however, is not the reason I bought an "All-In-One" device. I want it
all to work as it does on the other Vista system.

I performed a system restore using a restore point set before I got the
printer. After restoring my system, I was able to recreate my initial
installation attempt where the device was detected but the "Device Setup
has failed to complete" again. I have been sitting here for two days
hiting the "Retry" button after making the various changes suggested in
the postings on the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
used printmanagement.msc to see if the printer was installed. It showed
up as "HP Officejet Pro L7500 Series (redirected 1)" in both the registry
and printmanagement.msc, I'm uncertain what the "(redirected 1)" means
as this is the first time I ever saw anything like it. There was also an
entry for "Fax (redirected 1/copy 1)" which I assume is the fax
functionality of the L7580.

After a few hours, messages appeared in my Event Log stating "Printer HP
Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
longer be able to print to this printer." and "Printer Fax (redirected
1/copy 1) was deleted, and users will no longer be able to print to this
printer." When I checked the registry and printmanagement.msc, the
printer and fax were gone.

Some of the posts I've read say the printer won't be removed without user
interaction, however, my Event Log makes me believe differently. Some of
the posts indicate the reason the install fails is a permissions issue.
I can believe that because of all of the problems with "Access Denied"
messages from Vista.

I'm posting to this group because some people from Microsoft reply,
whereas, no one from HP ever responds to any of the posts on their forums
or if HP people do respond, they never identify themselves. If I was HP
and had a solution, I would post it as a highlighted link on my main web
site based on the number of complaints in their forums and the effect it
must be having on their reputation.

As I've pointed out, I've tried all of the suggestions I can find but
have not found any that allow me to set up the printer on my system.
Does anyone have a solution to this problem?

Thanks,
Tom

If you can install and print, it's not a printing issue so I doubt the issue
regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still running on
the other machines. See if you can figure out where this software lives
and the binaries it uses and compare the files from the working machine to
the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an HP
network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" wrote in message
...
Alan,

I glad you responded. I've seen your posts and you seem to know as much
as anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested and
checked the version of the Setupapi.dll on my system and I have a newer
version installed. I had already applied Service Pack 1 on both systems
running Vista before installiing the printer. My assumption, possibly
incorrect, is that the newer verion of the files already have the fix. I
have tried, multiple times, deleting INFCACHE.1 and it does not make any
difference.

Your post regarding authentication was the one that intrigued me. I was
going to compare the permissions on the C:\Windows\System32\spool
directory on the system with the system with the successful install and
the system I can't install to see if there was a difference. About the
time I was ready to attempt the comparison, I got the Event Log messages I
reported and the printer was no longer available. Do you think this could
be a permissons issue? If so, why would two systems running the same
fixes and service pack on the same network/domain behave so differently?

Do you have any other ideas about what I can try because at this point I'm
ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software from
HP


This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003
server. I am having problems installing it on my system which also runs
Vista. I have assigned a static IP address, 192.168.1.15, to the printer
and can ping it and use IE to navigate to http://192.168.1.15 and view
its properties.

When I initially tried to install the printer, I got to the "Device
Setup" screen which reported that "Device Detected" which was followed
by a message saying "Device Setup has failed to complete." with a red
circle containing a white 'X'. A Windows message box popped up with the
message "HP Network Devices Support has stopped working". I clicked
"Check online for a solution (recommended)" in this message box but no
solution was found but I have sent more than a half-dozen problem
reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the installation
thinking I could set the printer up manually after the wizard completed.
After the wizard completed, I tried running setup.exe again to install
the printer but this time it couldn't even detect the device.

I searched for a resolution to the problem on the Internet but all I
found was a lot of postings making various suggestions which were
reported to work by some and not work by most. Over the two weeks I
have had the printer, I have tried most if not all of them. I
uninstalled the software, downloaded the "scrubber" package from HP and
ran it, downloaded the latest version of the installation package from
HP, deleted INFCACHE.1, and most of the other suggestions (not
solutions) and tried to set up the printer again. I had the same
result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to Printers
in Control Panel and right-clicked in the empty space on the right side
and selected "Add Printer...". Windows was able to find the printer,
install it and successfully print a test page. This limited
functionality, however, is not the reason I bought an "All-In-One"
device. I want it all to work as it does on the other Vista system.

I performed a system restore using a restore point set before I got the
printer. After restoring my system, I was able to recreate my initial
installation attempt where the device was detected but the "Device Setup
has failed to complete" again. I have been sitting here for two days
hiting the "Retry" button after making the various changes suggested in
the postings on the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
used printmanagement.msc to see if the printer was installed. It showed
up as "HP Officejet Pro L7500 Series (redirected 1)" in both the
registry and printmanagement.msc, I'm uncertain what the "(redirected
1)" means as this is the first time I ever saw anything like it. There
was also an entry for "Fax (redirected 1/copy 1)" which I assume is the
fax functionality of the L7580.

After a few hours, messages appeared in my Event Log stating "Printer HP
Officejet Pro L7500 Series (redirected 1) was deleted, and users will no
longer be able to print to this printer." and "Printer Fax (redirected
1/copy 1) was deleted, and users will no longer be able to print to this
printer." When I checked the registry and printmanagement.msc, the
printer and fax were gone.

Some of the posts I've read say the printer won't be removed without
user interaction, however, my Event Log makes me believe differently.
Some of the posts indicate the reason the install fails is a permissions
issue. I can believe that because of all of the problems with "Access
Denied" messages from Vista.

I'm posting to this group because some people from Microsoft reply,
whereas, no one from HP ever responds to any of the posts on their
forums or if HP people do respond, they never identify themselves. If I
was HP and had a solution, I would post it as a highlighted link on my
main web site based on the number of complaints in their forums and the
effect it must be having on their reputation.

As I've pointed out, I've tried all of the suggestions I can find but
have not found any that allow me to set up the printer on my system.
Does anyone have a solution to this problem?

Thanks,
Tom

Alan,

The only way I have ever been able to print is after I went to Control
Panel\Printers and selected "Add Printer..." and installed the printer. I
never have successfully installed the printer form the HP installation
package.

When I installed it through "Add Printer...", the printer was not found so I
searched by IP address so it was installed on a TCP/IP port. It then
printed the standard Windows test page.

When I install the printer on the other Vista system, an HP test page was
printed. By the way, the system, where the device was successfully
installed, was installed from the CD but neither the CD nor the newer "Full
Install Package" I downloaded from the HP site works with my system.

I saw a thread from last year where you had responded and mentioned
printmanagement.msc. You also mentioned something about authentication in
one of your replies but didn't elaborate. When I checked the printer in
printmanagement.msd, none of the boxes were checked under Permissions for my
user name. Do you think it would help if I let the installation proceed
until I see the printer again in printmanagement.msc and set permissions for
my user name before letting the installation go on?

As far as the "HP Network Devices Support" service is concerned, I don't
understand why it is necessary when the printer has a static IP address and
the installation has detected my device. It is only when the installation
tries to complete that the install fails. It has found the printer but
doesn't complete the install and never offers any information about why it
didn't complete.

I am considering exporting all the registry keys containing "Officejet" or
"192.168.1.15" from the Vista system where the printer works and importing
them into the registry on my system to see if the printer works or the
installation succeeds. Do you think this would work?

If you get this before you leave, I would really appreciate any thoughts you
have.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
If you can install and print, it's not a printing issue so I doubt the
issue regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still running on
the other machines. See if you can figure out where this software lives
and the binaries it uses and compare the files from the working machine to
the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an HP
network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

I glad you responded. I've seen your posts and you seem to know as much
as anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested and
checked the version of the Setupapi.dll on my system and I have a newer
version installed. I had already applied Service Pack 1 on both systems
running Vista before installiing the printer. My assumption, possibly
incorrect, is that the newer verion of the files already have the fix. I
have tried, multiple times, deleting INFCACHE.1 and it does not make any
difference.

Your post regarding authentication was the one that intrigued me. I was
going to compare the permissions on the C:\Windows\System32\spool
directory on the system with the system with the successful install and
the system I can't install to see if there was a difference. About the
time I was ready to attempt the comparison, I got the Event Log messages
I reported and the printer was no longer available. Do you think this
could be a permissons issue? If so, why would two systems running the
same fixes and service pack on the same network/domain behave so
differently?

Do you have any other ideas about what I can try because at this point
I'm ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software from
HP


This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software for
your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003
server. I am having problems installing it on my system which also runs
Vista. I have assigned a static IP address, 192.168.1.15, to the
printer and can ping it and use IE to navigate to http://192.168.1.15
and view its properties.

When I initially tried to install the printer, I got to the "Device
Setup" screen which reported that "Device Detected" which was followed
by a message saying "Device Setup has failed to complete." with a red
circle containing a white 'X'. A Windows message box popped up with
the message "HP Network Devices Support has stopped working". I
clicked "Check online for a solution (recommended)" in this message box
but no solution was found but I have sent more than a half-dozen
problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the
installation thinking I could set the printer up manually after the
wizard completed. After the wizard completed, I tried running setup.exe
again to install the printer but this time it couldn't even detect the
device.

I searched for a resolution to the problem on the Internet but all I
found was a lot of postings making various suggestions which were
reported to work by some and not work by most. Over the two weeks I
have had the printer, I have tried most if not all of them. I
uninstalled the software, downloaded the "scrubber" package from HP and
ran it, downloaded the latest version of the installation package from
HP, deleted INFCACHE.1, and most of the other suggestions (not
solutions) and tried to set up the printer again. I had the same
result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to Printers
in Control Panel and right-clicked in the empty space on the right side
and selected "Add Printer...". Windows was able to find the printer,
install it and successfully print a test page. This limited
functionality, however, is not the reason I bought an "All-In-One"
device. I want it all to work as it does on the other Vista system.

I performed a system restore using a restore point set before I got the
printer. After restoring my system, I was able to recreate my initial
installation attempt where the device was detected but the "Device
Setup has failed to complete" again. I have been sitting here for two
days hiting the "Retry" button after making the various changes
suggested in the postings on the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
used printmanagement.msc to see if the printer was installed. It
showed up as "HP Officejet Pro L7500 Series (redirected 1)" in both the
registry and printmanagement.msc, I'm uncertain what the "(redirected
1)" means as this is the first time I ever saw anything like it. There
was also an entry for "Fax (redirected 1/copy 1)" which I assume is the
fax functionality of the L7580.

After a few hours, messages appeared in my Event Log stating "Printer
HP Officejet Pro L7500 Series (redirected 1) was deleted, and users
will no longer be able to print to this printer." and "Printer Fax
(redirected 1/copy 1) was deleted, and users will no longer be able to
print to this printer." When I checked the registry and
printmanagement.msc, the printer and fax were gone.

Some of the posts I've read say the printer won't be removed without
user interaction, however, my Event Log makes me believe differently.
Some of the posts indicate the reason the install fails is a
permissions issue. I can believe that because of all of the problems
with "Access Denied" messages from Vista.

I'm posting to this group because some people from Microsoft reply,
whereas, no one from HP ever responds to any of the posts on their
forums or if HP people do respond, they never identify themselves. If
I was HP and had a solution, I would post it as a highlighted link on
my main web site based on the number of complaints in their forums and
the effect it must be having on their reputation.

As I've pointed out, I've tried all of the suggestions I can find but
have not found any that allow me to set up the printer on my system.
Does anyone have a solution to this problem?

Thanks,
Tom

I don't know why HP Network software is running. I don't think it's
required to print.


Can you ping the hostname of the printer network card? The default is
NPI??????, where ? represents a unique hex value.

I assume at this point the 7580 printer driver is not installed. Can you
share the printer from the working Vista machine in order to make a
connection from machine 2 and install the driver?

Once the print driver is installed launch Add Network Printer from
printmanagement.msc or from command line

rundll32 printui.dll,PrintUIEntry /il

enter the hostname or IP and select the driver from the list of installed
drivers.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" wrote in message
...
Alan,

The only way I have ever been able to print is after I went to Control
Panel\Printers and selected "Add Printer..." and installed the printer. I
never have successfully installed the printer form the HP installation
package.

When I installed it through "Add Printer...", the printer was not found so
I searched by IP address so it was installed on a TCP/IP port. It then
printed the standard Windows test page.

When I install the printer on the other Vista system, an HP test page was
printed. By the way, the system, where the device was successfully
installed, was installed from the CD but neither the CD nor the newer
"Full Install Package" I downloaded from the HP site works with my system.

I saw a thread from last year where you had responded and mentioned
printmanagement.msc. You also mentioned something about authentication in
one of your replies but didn't elaborate. When I checked the printer in
printmanagement.msd, none of the boxes were checked under Permissions for
my user name. Do you think it would help if I let the installation
proceed until I see the printer again in printmanagement.msc and set
permissions for my user name before letting the installation go on?

As far as the "HP Network Devices Support" service is concerned, I don't
understand why it is necessary when the printer has a static IP address
and the installation has detected my device. It is only when the
installation tries to complete that the install fails. It has found the
printer but doesn't complete the install and never offers any information
about why it didn't complete.

I am considering exporting all the registry keys containing "Officejet" or
"192.168.1.15" from the Vista system where the printer works and importing
them into the registry on my system to see if the printer works or the
installation succeeds. Do you think this would work?

If you get this before you leave, I would really appreciate any thoughts
you have.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
If you can install and print, it's not a printing issue so I doubt the
issue regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still running on
the other machines. See if you can figure out where this software lives
and the binaries it uses and compare the files from the working machine
to the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an HP
network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

I glad you responded. I've seen your posts and you seem to know as much
as anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested and
checked the version of the Setupapi.dll on my system and I have a newer
version installed. I had already applied Service Pack 1 on both systems
running Vista before installiing the printer. My assumption, possibly
incorrect, is that the newer verion of the files already have the fix.
I have tried, multiple times, deleting INFCACHE.1 and it does not make
any difference.

Your post regarding authentication was the one that intrigued me. I was
going to compare the permissions on the C:\Windows\System32\spool
directory on the system with the system with the successful install and
the system I can't install to see if there was a difference. About the
time I was ready to attempt the comparison, I got the Event Log messages
I reported and the printer was no longer available. Do you think this
could be a permissons issue? If so, why would two systems running the
same fixes and service pack on the same network/domain behave so
differently?

Do you have any other ideas about what I can try because at this point
I'm ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software
from HP


This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software
for your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003
server. I am having problems installing it on my system which also runs
Vista. I have assigned a static IP address, 192.168.1.15, to the
printer and can ping it and use IE to navigate to http://192.168.1.15
and view its properties.

When I initially tried to install the printer, I got to the "Device
Setup" screen which reported that "Device Detected" which was followed
by a message saying "Device Setup has failed to complete." with a red
circle containing a white 'X'. A Windows message box popped up with
the message "HP Network Devices Support has stopped working". I
clicked "Check online for a solution (recommended)" in this message
box but no solution was found but I have sent more than a half-dozen
problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the
installation thinking I could set the printer up manually after the
wizard completed. After the wizard completed, I tried running
setup.exe again to install the printer but this time it couldn't even
detect the device.

I searched for a resolution to the problem on the Internet but all I
found was a lot of postings making various suggestions which were
reported to work by some and not work by most. Over the two weeks I
have had the printer, I have tried most if not all of them. I
uninstalled the software, downloaded the "scrubber" package from HP
and ran it, downloaded the latest version of the installation package
from HP, deleted INFCACHE.1, and most of the other suggestions (not
solutions) and tried to set up the printer again. I had the same
result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to Printers
in Control Panel and right-clicked in the empty space on the right
side and selected "Add Printer...". Windows was able to find the
printer, install it and successfully print a test page. This limited
functionality, however, is not the reason I bought an "All-In-One"
device. I want it all to work as it does on the other Vista system.

I performed a system restore using a restore point set before I got
the printer. After restoring my system, I was able to recreate my
initial installation attempt where the device was detected but the
"Device Setup has failed to complete" again. I have been sitting here
for two days hiting the "Retry" button after making the various
changes suggested in the postings on the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers and
used printmanagement.msc to see if the printer was installed. It
showed up as "HP Officejet Pro L7500 Series (redirected 1)" in both
the registry and printmanagement.msc, I'm uncertain what the
"(redirected 1)" means as this is the first time I ever saw anything
like it. There was also an entry for "Fax (redirected 1/copy 1)"
which I assume is the fax functionality of the L7580.

After a few hours, messages appeared in my Event Log stating "Printer
HP Officejet Pro L7500 Series (redirected 1) was deleted, and users
will no longer be able to print to this printer." and "Printer Fax
(redirected 1/copy 1) was deleted, and users will no longer be able to
print to this printer." When I checked the registry and
printmanagement.msc, the printer and fax were gone.

Some of the posts I've read say the printer won't be removed without
user interaction, however, my Event Log makes me believe differently.
Some of the posts indicate the reason the install fails is a
permissions issue. I can believe that because of all of the problems
with "Access Denied" messages from Vista.

I'm posting to this group because some people from Microsoft reply,
whereas, no one from HP ever responds to any of the posts on their
forums or if HP people do respond, they never identify themselves. If
I was HP and had a solution, I would post it as a highlighted link on
my main web site based on the number of complaints in their forums and
the effect it must be having on their reputation.

As I've pointed out, I've tried all of the suggestions I can find but
have not found any that allow me to set up the printer on my system.
Does anyone have a solution to this problem?

Thanks,
Tom

rundll32 printui.dll,PrintUIEntry /ip

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Alan Morris [MSFT]" wrote in message
...
I don't know why HP Network software is running. I don't think it's
required to print.


Can you ping the hostname of the printer network card? The default is
NPI??????, where ? represents a unique hex value.

I assume at this point the 7580 printer driver is not installed. Can you
share the printer from the working Vista machine in order to make a
connection from machine 2 and install the driver?

Once the print driver is installed launch Add Network Printer from
printmanagement.msc or from command line

rundll32 printui.dll,PrintUIEntry /ip

enter the hostname or IP and select the driver from the list of installed
drivers.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

The only way I have ever been able to print is after I went to Control
Panel\Printers and selected "Add Printer..." and installed the printer.
I never have successfully installed the printer form the HP installation
package.

When I installed it through "Add Printer...", the printer was not found
so I searched by IP address so it was installed on a TCP/IP port. It
then printed the standard Windows test page.

When I install the printer on the other Vista system, an HP test page was
printed. By the way, the system, where the device was successfully
installed, was installed from the CD but neither the CD nor the newer
"Full Install Package" I downloaded from the HP site works with my
system.

I saw a thread from last year where you had responded and mentioned
printmanagement.msc. You also mentioned something about authentication
in one of your replies but didn't elaborate. When I checked the printer
in printmanagement.msd, none of the boxes were checked under Permissions
for my user name. Do you think it would help if I let the installation
proceed until I see the printer again in printmanagement.msc and set
permissions for my user name before letting the installation go on?

As far as the "HP Network Devices Support" service is concerned, I don't
understand why it is necessary when the printer has a static IP address
and the installation has detected my device. It is only when the
installation tries to complete that the install fails. It has found the
printer but doesn't complete the install and never offers any information
about why it didn't complete.

I am considering exporting all the registry keys containing "Officejet"
or "192.168.1.15" from the Vista system where the printer works and
importing them into the registry on my system to see if the printer works
or the installation succeeds. Do you think this would work?

If you get this before you leave, I would really appreciate any thoughts
you have.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
If you can install and print, it's not a printing issue so I doubt the
issue regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still running
on the other machines. See if you can figure out where this software
lives and the binaries it uses and compare the files from the working
machine to the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an HP
network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

I glad you responded. I've seen your posts and you seem to know as
much as anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested and
checked the version of the Setupapi.dll on my system and I have a newer
version installed. I had already applied Service Pack 1 on both
systems running Vista before installiing the printer. My assumption,
possibly incorrect, is that the newer verion of the files already have
the fix. I have tried, multiple times, deleting INFCACHE.1 and it does
not make any difference.

Your post regarding authentication was the one that intrigued me. I
was going to compare the permissions on the C:\Windows\System32\spool
directory on the system with the system with the successful install and
the system I can't install to see if there was a difference. About the
time I was ready to attempt the comparison, I got the Event Log
messages I reported and the printer was no longer available. Do you
think this could be a permissons issue? If so, why would two systems
running the same fixes and service pack on the same network/domain
behave so differently?

Do you have any other ideas about what I can try because at this point
I'm ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software
from HP


This might be the problem

Error message when you try to install a new hardware device in Windows
Vista: "Windows encountered a problem installing the driver software
for your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003
server. I am having problems installing it on my system which also
runs Vista. I have assigned a static IP address, 192.168.1.15, to the
printer and can ping it and use IE to navigate to http://192.168.1.15
and view its properties.

When I initially tried to install the printer, I got to the "Device
Setup" screen which reported that "Device Detected" which was
followed by a message saying "Device Setup has failed to complete."
with a red circle containing a white 'X'. A Windows message box
popped up with the message "HP Network Devices Support has stopped
working". I clicked "Check online for a solution (recommended)" in
this message box but no solution was found but I have sent more than
a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the
installation thinking I could set the printer up manually after the
wizard completed. After the wizard completed, I tried running
setup.exe again to install the printer but this time it couldn't even
detect the device.

I searched for a resolution to the problem on the Internet but all I
found was a lot of postings making various suggestions which were
reported to work by some and not work by most. Over the two weeks I
have had the printer, I have tried most if not all of them. I
uninstalled the software, downloaded the "scrubber" package from HP
and ran it, downloaded the latest version of the installation package
from HP, deleted INFCACHE.1, and most of the other suggestions (not
solutions) and tried to set up the printer again. I had the same
result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to
Printers in Control Panel and right-clicked in the empty space on the
right side and selected "Add Printer...". Windows was able to find
the printer, install it and successfully print a test page. This
limited functionality, however, is not the reason I bought an
"All-In-One" device. I want it all to work as it does on the other
Vista system.

I performed a system restore using a restore point set before I got
the printer. After restoring my system, I was able to recreate my
initial installation attempt where the device was detected but the
"Device Setup has failed to complete" again. I have been sitting
here for two days hiting the "Retry" button after making the various
changes suggested in the postings on the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
and used printmanagement.msc to see if the printer was installed. It
showed up as "HP Officejet Pro L7500 Series (redirected 1)" in both
the registry and printmanagement.msc, I'm uncertain what the
"(redirected 1)" means as this is the first time I ever saw anything
like it. There was also an entry for "Fax (redirected 1/copy 1)"
which I assume is the fax functionality of the L7580.

After a few hours, messages appeared in my Event Log stating "Printer
HP Officejet Pro L7500 Series (redirected 1) was deleted, and users
will no longer be able to print to this printer." and "Printer Fax
(redirected 1/copy 1) was deleted, and users will no longer be able
to print to this printer." When I checked the registry and
printmanagement.msc, the printer and fax were gone.

Some of the posts I've read say the printer won't be removed without
user interaction, however, my Event Log makes me believe differently.
Some of the posts indicate the reason the install fails is a
permissions issue. I can believe that because of all of the problems
with "Access Denied" messages from Vista.

I'm posting to this group because some people from Microsoft reply,
whereas, no one from HP ever responds to any of the posts on their
forums or if HP people do respond, they never identify themselves.
If I was HP and had a solution, I would post it as a highlighted link
on my main web site based on the number of complaints in their forums
and the effect it must be having on their reputation.

As I've pointed out, I've tried all of the suggestions I can find but
have not found any that allow me to set up the printer on my system.
Does anyone have a solution to this problem?

Thanks,
Tom

Alan,

I checked my event log after getting the "HP Network Devices Support has
stopped working" message and one of the errors was:

"The machine-default permission settings do not grant Local Activation
permission for the COM Server application with CLSID
{10DA4F3C-CC99-4190-BE4D-58330754E882} to the user NT AUTHORITY\LOCAL
SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security
permission can be modified using the Component Services administrative
tool."

I started Component Services and changed the default permissions to allow
Local Service launch permission then I tried the installation again. After
giving Local Service launch permission, I still got the "HP Network Devices
Support has stopped working" message but the event log showed the following:

"A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the stisvc service."

I researched stisvc and found it was the Windows Image Acquisition (WIA)
service. I have no clue why it is not responding or why the installation
needs to acquire an image but maybe if I solve this timeout problem, the
installation will complete. Do you have any suggestions about why WIA is
timing out?

The installation on my system now has the scanner installed. Device Manager
shows it installed on port 192.168.1.15,subnet:192.168.1.0/24, but, Scanners
and Cameras in Control Panel shows the port as AUTO, When I test the
scanner from Scanners and Cameras in Control Panel, it says "Your imaging
device successfully completed the diagnostic test."

As I said before, I can install the printer using "Add printer..." in
Control Panel on TCP/IP port 192.168.1.15 and print test pages. I was
wondering about trying to install the printer and fax manually using "Add
printer..." to the same port as my working system, TCP/IP port on
192.168.1.15 named HP_192.168.1.15_MY7C3641Q0, to see if the HP installation
would complete.

Is there any difference in using the command line you sent to install the
printer and installing it via Control Panel "Add printer..."?

I can successfully ping the printer using its IP address, 192.168.1.15. I
don't know how to find the name of the network card but isn't pinging the IP
address the same thing?

I shared the printer on my working system and can connect to it from my
system and install the driver. Also, I am currently remoted into my system
and when I open Printers in Control Panel, I see both the printer and fax
installed as "Redirected" on ports TS003 and TS005 which you indicated were
terminal service ports. I don't understand why the printer and fax are
installed when I remote in but aren't found by the HP installation package.
Do you know why this happens?

Any suggestions about how I should proceed will be greatly appreciated.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
rundll32 printui.dll,PrintUIEntry /ip

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Alan Morris [MSFT]" wrote in message
...
I don't know why HP Network software is running. I don't think it's
required to print.


Can you ping the hostname of the printer network card? The default is
NPI??????, where ? represents a unique hex value.

I assume at this point the 7580 printer driver is not installed. Can you
share the printer from the working Vista machine in order to make a
connection from machine 2 and install the driver?

Once the print driver is installed launch Add Network Printer from
printmanagement.msc or from command line

rundll32 printui.dll,PrintUIEntry /ip

enter the hostname or IP and select the driver from the list of installed
drivers.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

The only way I have ever been able to print is after I went to Control
Panel\Printers and selected "Add Printer..." and installed the printer.
I never have successfully installed the printer form the HP installation
package.

When I installed it through "Add Printer...", the printer was not found
so I searched by IP address so it was installed on a TCP/IP port. It
then printed the standard Windows test page.

When I install the printer on the other Vista system, an HP test page
was printed. By the way, the system, where the device was successfully
installed, was installed from the CD but neither the CD nor the newer
"Full Install Package" I downloaded from the HP site works with my
system.

I saw a thread from last year where you had responded and mentioned
printmanagement.msc. You also mentioned something about authentication
in one of your replies but didn't elaborate. When I checked the printer
in printmanagement.msd, none of the boxes were checked under Permissions
for my user name. Do you think it would help if I let the installation
proceed until I see the printer again in printmanagement.msc and set
permissions for my user name before letting the installation go on?

As far as the "HP Network Devices Support" service is concerned, I don't
understand why it is necessary when the printer has a static IP address
and the installation has detected my device. It is only when the
installation tries to complete that the install fails. It has found the
printer but doesn't complete the install and never offers any
information about why it didn't complete.

I am considering exporting all the registry keys containing "Officejet"
or "192.168.1.15" from the Vista system where the printer works and
importing them into the registry on my system to see if the printer
works or the installation succeeds. Do you think this would work?

If you get this before you leave, I would really appreciate any thoughts
you have.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
If you can install and print, it's not a printing issue so I doubt the
issue regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still running
on the other machines. See if you can figure out where this software
lives and the binaries it uses and compare the files from the working
machine to the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an HP
network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

I glad you responded. I've seen your posts and you seem to know as
much as anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested and
checked the version of the Setupapi.dll on my system and I have a
newer version installed. I had already applied Service Pack 1 on both
systems running Vista before installiing the printer. My assumption,
possibly incorrect, is that the newer verion of the files already have
the fix. I have tried, multiple times, deleting INFCACHE.1 and it does
not make any difference.

Your post regarding authentication was the one that intrigued me. I
was going to compare the permissions on the C:\Windows\System32\spool
directory on the system with the system with the successful install
and the system I can't install to see if there was a difference.
About the time I was ready to attempt the comparison, I got the Event
Log messages I reported and the printer was no longer available. Do
you think this could be a permissons issue? If so, why would two
systems running the same fixes and service pack on the same
network/domain behave so differently?

Do you have any other ideas about what I can try because at this point
I'm ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software
from HP


This might be the problem

Error message when you try to install a new hardware device in
Windows Vista: "Windows encountered a problem installing the driver
software for your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003
server. I am having problems installing it on my system which also
runs Vista. I have assigned a static IP address, 192.168.1.15, to
the printer and can ping it and use IE to navigate to
http://192.168.1.15 and view its properties.

When I initially tried to install the printer, I got to the "Device
Setup" screen which reported that "Device Detected" which was
followed by a message saying "Device Setup has failed to complete."
with a red circle containing a white 'X'. A Windows message box
popped up with the message "HP Network Devices Support has stopped
working". I clicked "Check online for a solution (recommended)" in
this message box but no solution was found but I have sent more than
a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the
installation thinking I could set the printer up manually after the
wizard completed. After the wizard completed, I tried running
setup.exe again to install the printer but this time it couldn't
even detect the device.

I searched for a resolution to the problem on the Internet but all I
found was a lot of postings making various suggestions which were
reported to work by some and not work by most. Over the two weeks I
have had the printer, I have tried most if not all of them. I
uninstalled the software, downloaded the "scrubber" package from HP
and ran it, downloaded the latest version of the installation
package from HP, deleted INFCACHE.1, and most of the other
suggestions (not solutions) and tried to set up the printer again.
I had the same result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to
Printers in Control Panel and right-clicked in the empty space on
the right side and selected "Add Printer...". Windows was able to
find the printer, install it and successfully print a test page.
This limited functionality, however, is not the reason I bought an
"All-In-One" device. I want it all to work as it does on the other
Vista system.

I performed a system restore using a restore point set before I got
the printer. After restoring my system, I was able to recreate my
initial installation attempt where the device was detected but the
"Device Setup has failed to complete" again. I have been sitting
here for two days hiting the "Retry" button after making the various
changes suggested in the postings on the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
and used printmanagement.msc to see if the printer was installed.
It showed up as "HP Officejet Pro L7500 Series (redirected 1)" in
both the registry and printmanagement.msc, I'm uncertain what the
"(redirected 1)" means as this is the first time I ever saw anything
like it. There was also an entry for "Fax (redirected 1/copy 1)"
which I assume is the fax functionality of the L7580.

After a few hours, messages appeared in my Event Log stating
"Printer HP Officejet Pro L7500 Series (redirected 1) was deleted,
and users will no longer be able to print to this printer." and
"Printer Fax (redirected 1/copy 1) was deleted, and users will no
longer be able to print to this printer." When I checked the
registry and printmanagement.msc, the printer and fax were gone.

Some of the posts I've read say the printer won't be removed without
user interaction, however, my Event Log makes me believe
differently. Some of the posts indicate the reason the install fails
is a permissions issue. I can believe that because of all of the
problems with "Access Denied" messages from Vista.

I'm posting to this group because some people from Microsoft reply,
whereas, no one from HP ever responds to any of the posts on their
forums or if HP people do respond, they never identify themselves.
If I was HP and had a solution, I would post it as a highlighted
link on my main web site based on the number of complaints in their
forums and the effect it must be having on their reputation.

As I've pointed out, I've tried all of the suggestions I can find
but have not found any that allow me to set up the printer on my
system. Does anyone have a solution to this problem?

Thanks,
Tom

I'm not a scanner guy. If it prints I'm happy. I assume you enabled the
WIA service to start automatically. Verify the service is configured the
same on the working and non working system. Check the dependency tab.

I'll forward the info to someone on the WIA team.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"Tom Bean" wrote in message
...
Alan,

I checked my event log after getting the "HP Network Devices Support has
stopped working" message and one of the errors was:

"The machine-default permission settings do not grant Local Activation
permission for the COM Server application with CLSID
{10DA4F3C-CC99-4190-BE4D-58330754E882} to the user NT AUTHORITY\LOCAL
SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security
permission can be modified using the Component Services administrative
tool."

I started Component Services and changed the default permissions to allow
Local Service launch permission then I tried the installation again.
After giving Local Service launch permission, I still got the "HP Network
Devices Support has stopped working" message but the event log showed the
following:

"A timeout (30000 milliseconds) was reached while waiting for a
transaction response from the stisvc service."

I researched stisvc and found it was the Windows Image Acquisition (WIA)
service. I have no clue why it is not responding or why the installation
needs to acquire an image but maybe if I solve this timeout problem, the
installation will complete. Do you have any suggestions about why WIA is
timing out?

The installation on my system now has the scanner installed. Device
Manager shows it installed on port 192.168.1.15,subnet:192.168.1.0/24,
but, Scanners and Cameras in Control Panel shows the port as AUTO, When I
test the scanner from Scanners and Cameras in Control Panel, it says "Your
imaging device successfully completed the diagnostic test."

As I said before, I can install the printer using "Add printer..." in
Control Panel on TCP/IP port 192.168.1.15 and print test pages. I was
wondering about trying to install the printer and fax manually using "Add
printer..." to the same port as my working system, TCP/IP port on
192.168.1.15 named HP_192.168.1.15_MY7C3641Q0, to see if the HP
installation would complete.

Is there any difference in using the command line you sent to install the
printer and installing it via Control Panel "Add printer..."?

I can successfully ping the printer using its IP address, 192.168.1.15. I
don't know how to find the name of the network card but isn't pinging the
IP address the same thing?

I shared the printer on my working system and can connect to it from my
system and install the driver. Also, I am currently remoted into my
system and when I open Printers in Control Panel, I see both the printer
and fax installed as "Redirected" on ports TS003 and TS005 which you
indicated were terminal service ports. I don't understand why the printer
and fax are installed when I remote in but aren't found by the HP
installation package. Do you know why this happens?

Any suggestions about how I should proceed will be greatly appreciated.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
rundll32 printui.dll,PrintUIEntry /ip

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Alan Morris [MSFT]" wrote in message
...
I don't know why HP Network software is running. I don't think it's
required to print.


Can you ping the hostname of the printer network card? The default is
NPI??????, where ? represents a unique hex value.

I assume at this point the 7580 printer driver is not installed. Can
you share the printer from the working Vista machine in order to make a
connection from machine 2 and install the driver?

Once the print driver is installed launch Add Network Printer from
printmanagement.msc or from command line

rundll32 printui.dll,PrintUIEntry /ip

enter the hostname or IP and select the driver from the list of
installed drivers.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

The only way I have ever been able to print is after I went to Control
Panel\Printers and selected "Add Printer..." and installed the printer.
I never have successfully installed the printer form the HP
installation package.

When I installed it through "Add Printer...", the printer was not found
so I searched by IP address so it was installed on a TCP/IP port. It
then printed the standard Windows test page.

When I install the printer on the other Vista system, an HP test page
was printed. By the way, the system, where the device was successfully
installed, was installed from the CD but neither the CD nor the newer
"Full Install Package" I downloaded from the HP site works with my
system.

I saw a thread from last year where you had responded and mentioned
printmanagement.msc. You also mentioned something about authentication
in one of your replies but didn't elaborate. When I checked the
printer in printmanagement.msd, none of the boxes were checked under
Permissions for my user name. Do you think it would help if I let the
installation proceed until I see the printer again in
printmanagement.msc and set permissions for my user name before letting
the installation go on?

As far as the "HP Network Devices Support" service is concerned, I
don't understand why it is necessary when the printer has a static IP
address and the installation has detected my device. It is only when
the installation tries to complete that the install fails. It has
found the printer but doesn't complete the install and never offers any
information about why it didn't complete.

I am considering exporting all the registry keys containing "Officejet"
or "192.168.1.15" from the Vista system where the printer works and
importing them into the registry on my system to see if the printer
works or the installation succeeds. Do you think this would work?

If you get this before you leave, I would really appreciate any
thoughts you have.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
If you can install and print, it's not a printing issue so I doubt the
issue regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still running
on the other machines. See if you can figure out where this software
lives and the binaries it uses and compare the files from the working
machine to the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an HP
network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

I glad you responded. I've seen your posts and you seem to know as
much as anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested
and checked the version of the Setupapi.dll on my system and I have a
newer version installed. I had already applied Service Pack 1 on
both systems running Vista before installiing the printer. My
assumption, possibly incorrect, is that the newer verion of the files
already have the fix. I have tried, multiple times, deleting
INFCACHE.1 and it does not make any difference.

Your post regarding authentication was the one that intrigued me. I
was going to compare the permissions on the C:\Windows\System32\spool
directory on the system with the system with the successful install
and the system I can't install to see if there was a difference.
About the time I was ready to attempt the comparison, I got the Event
Log messages I reported and the printer was no longer available. Do
you think this could be a permissons issue? If so, why would two
systems running the same fixes and service pack on the same
network/domain behave so differently?

Do you have any other ideas about what I can try because at this
point I'm ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software
from HP


This might be the problem

Error message when you try to install a new hardware device in
Windows Vista: "Windows encountered a problem installing the driver
software for your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and have
successfully installed it on another Vista system and a Windows 2003
server. I am having problems installing it on my system which also
runs Vista. I have assigned a static IP address, 192.168.1.15, to
the printer and can ping it and use IE to navigate to
http://192.168.1.15 and view its properties.

When I initially tried to install the printer, I got to the "Device
Setup" screen which reported that "Device Detected" which was
followed by a message saying "Device Setup has failed to complete."
with a red circle containing a white 'X'. A Windows message box
popped up with the message "HP Network Devices Support has stopped
working". I clicked "Check online for a solution (recommended)" in
this message box but no solution was found but I have sent more
than a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the
installation thinking I could set the printer up manually after the
wizard completed. After the wizard completed, I tried running
setup.exe again to install the printer but this time it couldn't
even detect the device.

I searched for a resolution to the problem on the Internet but all
I found was a lot of postings making various suggestions which were
reported to work by some and not work by most. Over the two weeks
I have had the printer, I have tried most if not all of them. I
uninstalled the software, downloaded the "scrubber" package from HP
and ran it, downloaded the latest version of the installation
package from HP, deleted INFCACHE.1, and most of the other
suggestions (not solutions) and tried to set up the printer again.
I had the same result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to
Printers in Control Panel and right-clicked in the empty space on
the right side and selected "Add Printer...". Windows was able to
find the printer, install it and successfully print a test page.
This limited functionality, however, is not the reason I bought an
"All-In-One" device. I want it all to work as it does on the other
Vista system.

I performed a system restore using a restore point set before I got
the printer. After restoring my system, I was able to recreate my
initial installation attempt where the device was detected but the
"Device Setup has failed to complete" again. I have been sitting
here for two days hiting the "Retry" button after making the
various changes suggested in the postings on the Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
and used printmanagement.msc to see if the printer was installed.
It showed up as "HP Officejet Pro L7500 Series (redirected 1)" in
both the registry and printmanagement.msc, I'm uncertain what the
"(redirected 1)" means as this is the first time I ever saw
anything like it. There was also an entry for "Fax (redirected
1/copy 1)" which I assume is the fax functionality of the L7580.

After a few hours, messages appeared in my Event Log stating
"Printer HP Officejet Pro L7500 Series (redirected 1) was deleted,
and users will no longer be able to print to this printer." and
"Printer Fax (redirected 1/copy 1) was deleted, and users will no
longer be able to print to this printer." When I checked the
registry and printmanagement.msc, the printer and fax were gone.

Some of the posts I've read say the printer won't be removed
without user interaction, however, my Event Log makes me believe
differently. Some of the posts indicate the reason the install
fails is a permissions issue. I can believe that because of all of
the problems with "Access Denied" messages from Vista.

I'm posting to this group because some people from Microsoft reply,
whereas, no one from HP ever responds to any of the posts on their
forums or if HP people do respond, they never identify themselves.
If I was HP and had a solution, I would post it as a highlighted
link on my main web site based on the number of complaints in their
forums and the effect it must be having on their reputation.

As I've pointed out, I've tried all of the suggestions I can find
but have not found any that allow me to set up the printer on my
system. Does anyone have a solution to this problem?

Thanks,
Tom

Alan,

Yes, the WIA service is configured to start automatically on both systems
and their dependencies are the same, Remote Procedure Call (RPC) and Shell
Hardware Detection.

Do you think getting WIA to respond before timing out is the solution?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
I'm not a scanner guy. If it prints I'm happy. I assume you enabled the
WIA service to start automatically. Verify the service is configured the
same on the working and non working system. Check the dependency tab.

I'll forward the info to someone on the WIA team.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

I checked my event log after getting the "HP Network Devices Support has
stopped working" message and one of the errors was:

"The machine-default permission settings do not grant Local Activation
permission for the COM Server application with CLSID
{10DA4F3C-CC99-4190-BE4D-58330754E882} to the user NT AUTHORITY\LOCAL
SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security
permission can be modified using the Component Services administrative
tool."

I started Component Services and changed the default permissions to allow
Local Service launch permission then I tried the installation again.
After giving Local Service launch permission, I still got the "HP Network
Devices Support has stopped working" message but the event log showed the
following:

"A timeout (30000 milliseconds) was reached while waiting for a
transaction response from the stisvc service."

I researched stisvc and found it was the Windows Image Acquisition (WIA)
service. I have no clue why it is not responding or why the installation
needs to acquire an image but maybe if I solve this timeout problem, the
installation will complete. Do you have any suggestions about why WIA is
timing out?

The installation on my system now has the scanner installed. Device
Manager shows it installed on port 192.168.1.15,subnet:192.168.1.0/24,
but, Scanners and Cameras in Control Panel shows the port as AUTO, When
I test the scanner from Scanners and Cameras in Control Panel, it says
"Your imaging device successfully completed the diagnostic test."

As I said before, I can install the printer using "Add printer..." in
Control Panel on TCP/IP port 192.168.1.15 and print test pages. I was
wondering about trying to install the printer and fax manually using "Add
printer..." to the same port as my working system, TCP/IP port on
192.168.1.15 named HP_192.168.1.15_MY7C3641Q0, to see if the HP
installation would complete.

Is there any difference in using the command line you sent to install the
printer and installing it via Control Panel "Add printer..."?

I can successfully ping the printer using its IP address, 192.168.1.15.
I don't know how to find the name of the network card but isn't pinging
the IP address the same thing?

I shared the printer on my working system and can connect to it from my
system and install the driver. Also, I am currently remoted into my
system and when I open Printers in Control Panel, I see both the printer
and fax installed as "Redirected" on ports TS003 and TS005 which you
indicated were terminal service ports. I don't understand why the
printer and fax are installed when I remote in but aren't found by the HP
installation package. Do you know why this happens?

Any suggestions about how I should proceed will be greatly appreciated.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
rundll32 printui.dll,PrintUIEntry /ip

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Alan Morris [MSFT]" wrote in message
...
I don't know why HP Network software is running. I don't think it's
required to print.


Can you ping the hostname of the printer network card? The default is
NPI??????, where ? represents a unique hex value.

I assume at this point the 7580 printer driver is not installed. Can
you share the printer from the working Vista machine in order to make a
connection from machine 2 and install the driver?

Once the print driver is installed launch Add Network Printer from
printmanagement.msc or from command line

rundll32 printui.dll,PrintUIEntry /ip

enter the hostname or IP and select the driver from the list of
installed drivers.




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

The only way I have ever been able to print is after I went to Control
Panel\Printers and selected "Add Printer..." and installed the
printer. I never have successfully installed the printer form the HP
installation package.

When I installed it through "Add Printer...", the printer was not
found so I searched by IP address so it was installed on a TCP/IP
port. It then printed the standard Windows test page.

When I install the printer on the other Vista system, an HP test page
was printed. By the way, the system, where the device was
successfully installed, was installed from the CD but neither the CD
nor the newer "Full Install Package" I downloaded from the HP site
works with my system.

I saw a thread from last year where you had responded and mentioned
printmanagement.msc. You also mentioned something about
authentication in one of your replies but didn't elaborate. When I
checked the printer in printmanagement.msd, none of the boxes were
checked under Permissions for my user name. Do you think it would
help if I let the installation proceed until I see the printer again
in printmanagement.msc and set permissions for my user name before
letting the installation go on?

As far as the "HP Network Devices Support" service is concerned, I
don't understand why it is necessary when the printer has a static IP
address and the installation has detected my device. It is only when
the installation tries to complete that the install fails. It has
found the printer but doesn't complete the install and never offers
any information about why it didn't complete.

I am considering exporting all the registry keys containing
"Officejet" or "192.168.1.15" from the Vista system where the printer
works and importing them into the registry on my system to see if the
printer works or the installation succeeds. Do you think this would
work?

If you get this before you leave, I would really appreciate any
thoughts you have.

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
If you can install and print, it's not a printing issue so I doubt
the issue regards permission on the print drivers directory.

So I assume the "HP Network Devices Support" software is still
running on the other machines. See if you can figure out where this
software lives and the binaries it uses and compare the files from
the working machine to the other

You are no incorrect, the system setup issue was fixed in SP1.

How does HP setup the device to print over the network? Is this an
HP network port or do they use the MS Standard TCP/IP Port?

I'll be gone next week so I can't get back to you on this.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
Alan,

I glad you responded. I've seen your posts and you seem to know as
much as anyone else whose messages I've read.

Unfortunately, I've already looked at the KB article you suggested
and checked the version of the Setupapi.dll on my system and I have
a newer version installed. I had already applied Service Pack 1 on
both systems running Vista before installiing the printer. My
assumption, possibly incorrect, is that the newer verion of the
files already have the fix. I have tried, multiple times, deleting
INFCACHE.1 and it does not make any difference.

Your post regarding authentication was the one that intrigued me. I
was going to compare the permissions on the
C:\Windows\System32\spool directory on the system with the system
with the successful install and the system I can't install to see if
there was a difference. About the time I was ready to attempt the
comparison, I got the Event Log messages I reported and the printer
was no longer available. Do you think this could be a permissons
issue? If so, why would two systems running the same fixes and
service pack on the same network/domain behave so differently?

Do you have any other ideas about what I can try because at this
point I'm ready to try anything?

Thanks,
Tom

"Alan Morris [MSFT]" wrote in message
...
the (redirected) printers are from a TS session.

"HP Network Devices Support has stopped working". This is software
from HP


This might be the problem

Error message when you try to install a new hardware device in
Windows Vista: "Windows encountered a problem installing the driver
software for your device"
http://support.microsoft.com/kb/937187




--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Tom Bean" wrote in message
...
I bought an HP Officejet Pro L7580 All-In-One two weeks ago and
have successfully installed it on another Vista system and a
Windows 2003 server. I am having problems installing it on my
system which also runs Vista. I have assigned a static IP address,
192.168.1.15, to the printer and can ping it and use IE to navigate
to http://192.168.1.15 and view its properties.

When I initially tried to install the printer, I got to the
"Device Setup" screen which reported that "Device Detected" which
was followed by a message saying "Device Setup has failed to
complete." with a red circle containing a white 'X'. A Windows
message box popped up with the message "HP Network Devices Support
has stopped working". I clicked "Check online for a solution
(recommended)" in this message box but no solution was found but I
have sent more than a half-dozen problem reports to Microsoft.

Then, I made the mistake of clicking "Next" to continue the
installation thinking I could set the printer up manually after
the wizard completed. After the wizard completed, I tried running
setup.exe again to install the printer but this time it couldn't
even detect the device.

I searched for a resolution to the problem on the Internet but all
I found was a lot of postings making various suggestions which
were reported to work by some and not work by most. Over the two
weeks I have had the printer, I have tried most if not all of
them. I uninstalled the software, downloaded the "scrubber"
package from HP and ran it, downloaded the latest version of the
installation package from HP, deleted INFCACHE.1, and most of the
other suggestions (not solutions) and tried to set up the printer
again. I had the same result, it couldn't detect the device.

After HP's set up was unable to detect the printer, I went to
Printers in Control Panel and right-clicked in the empty space on
the right side and selected "Add Printer...". Windows was able to
find the printer, install it and successfully print a test page.
This limited functionality, however, is not the reason I bought an
"All-In-One" device. I want it all to work as it does on the
other Vista system.

I performed a system restore using a restore point set before I
got the printer. After restoring my system, I was able to
recreate my initial installation attempt where the device was
detected but the "Device Setup has failed to complete" again. I
have been sitting here for two days hiting the "Retry" button
after making the various changes suggested in the postings on the
Internet.

I have looked in the registry under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers
and used printmanagement.msc to see if the printer was installed.
It showed up as "HP Officejet Pro L7500 Series (redirected 1)" in
both the registry and printmanagement.msc, I'm uncertain what the
"(redirected 1)" means as this is the first time I ever saw
anything like it. There was also an entry for "Fax (redirected
1/copy 1)" which I assume is the fax functionality of the L7580.

After a few hours, messages appeared in my Event Log stating
"Printer HP Officejet Pro L7500 Series (redirected 1) was deleted,
and users will no longer be able to print to this printer." and
"Printer Fax (redirected 1/copy 1) was deleted, and users will no
longer be able to print to this printer." When I checked the
registry and printmanagement.msc, the printer and fax were gone.

Some of the posts I've read say the printer won't be removed
without user interaction, however, my Event Log makes me believe
differently. Some of the posts indicate the reason the install
fails is a permissions issue. I can believe that because of all of
the problems with "Access Denied" messages from Vista.

I'm posting to this group because some people from Microsoft
reply, whereas, no one from HP ever responds to any of the posts
on their forums or if HP people do respond, they never identify
themselves. If I was HP and had a solution, I would post it as a
highlighted link on my main web site based on the number of
complaints in their forums and the effect it must be having on
their reputation.

As I've pointed out, I've tried all of the suggestions I can find
but have not found any that allow me to set up the printer on my
system. Does anyone have a solution to this problem?

Thanks,
Tom