Well, I bought windows vista home premium sp1 last week. Yesterday it
crashed and I had to reinstall it from the disc.

When I originally installed it, plugged in the Product Key to get it
activiated.

Now, since I had to reinstall it, the activation code is no longer valid.

I phoned Microsoft and was transferred to four different representatives,
three from India and I must say, they were very courteous. However, they
couldnt't resolve my problem.

The last person put me on hold and my cordless phone's battery was starting
to run so slow that I hung up. A few minutes later, he called me back to
see why we were disconnected and he apologized.

Anyway, someone is going to call me within 24 hours, I hope!!!!!

Any suggestions!!!!!!

You should be able to get them to activate it by phone. What happens is that
your previous activation is showing up, and it looks like a second install
to the Microsoft servers. So, it declines the automatic activation.

I am not sure why Microsoft employees are taking so much time and effort.
It's a simple process that usually only takes about 5 minutes. I'd give them
a call back and see if they can get you activated. That's actually very out
of the ordinary that it would take so long.

--

Dustin Harper

http://www.vistarip.com | Vista Resource & Information Page

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"Rosemary" wrote in message
...
Well, I bought windows vista home premium sp1 last week. Yesterday it
crashed and I had to reinstall it from the disc.

When I originally installed it, plugged in the Product Key to get it
activiated.

Now, since I had to reinstall it, the activation code is no longer valid.

I phoned Microsoft and was transferred to four different representatives,
three from India and I must say, they were very courteous. However, they
couldnt't resolve my problem.

The last person put me on hold and my cordless phone's battery was
starting
to run so slow that I hung up. A few minutes later, he called me back to
see why we were disconnected and he apologized.

Anyway, someone is going to call me within 24 hours, I hope!!!!!

Any suggestions!!!!!!

I just received a call from tech support and they reset my product
activation. The agent was very helpful.

However, I think that my next computer will be an Apple.

Although I like Vista, it shouldn't be crashing on me.

I shouldn't have to call tech support either.

Rosemary





"Rosemary" wrote in message
...
Well, I bought windows vista home premium sp1 last week. Yesterday it
crashed and I had to reinstall it from the disc.

When I originally installed it, plugged in the Product Key to get it
activiated.

Now, since I had to reinstall it, the activation code is no longer valid.

I phoned Microsoft and was transferred to four different representatives,
three from India and I must say, they were very courteous. However, they
couldnt't resolve my problem.

The last person put me on hold and my cordless phone's battery was
starting
to run so slow that I hung up. A few minutes later, he called me back to
see why we were disconnected and he apologized.

Anyway, someone is going to call me within 24 hours, I hope!!!!!

Any suggestions!!!!!!

"Rosemary" wrote:

However, I think that my next computer will be an Apple.

Although I like Vista, it shouldn't be crashing on me.

It doesn't on the majority of users.

I shouldn't have to call tech support either.

Be glad they're there. Again, most people will never need to call.