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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Desktop Display Problem
Hello,
If someone in here could tell me how to fix my desktop issue I would be forever grateful. I wanted to check my email. I turned the computer on, checked my mail and shut the lid. At that point everything was fine. When I came back to it, I plugged it in, opened it and my desktop display was wonky.(I had this issue before, and did a restore which fixed the problem). The screen was stretched to the right and bottom and the curser just kind of ran off the screen. The task bar doesn’t go all the way to the bottom of the screen and when I put my curser under it, it is long and skinny, sort of like you would look in one of those circus mirror's.This is what I have done so far -Checked the resolution: and it’s where it is supposed to be 1024x768 (60Hz)· - Tried to get a print screen, but it looked normal in the pic. -I updated the BOIS after running the HP health check and it told me to (quite honestly I have no clue what that means LOL) -Checked the driver to see if it needed an update , it didn’t -Checked this forum and didn't find anything here -Scoured over HP’s site, nothing -As the very last resort I called HP. He instructed me to DL NIVDIA which I did, and then got the message that driver wasn’t compatible with anything on the computer. Finally, Mr. HP asked me if I had anything important on my computer. I told him that there was nothing on my computer that wasn’t important. He said that I would have to do a system recovery. My question is, do I really? Is this the only solution? I will continue with my backup just in case I do, meanwhile I will be praying that someone sees my post AND has a better option : ) HP Pavillion dv2910 Vista Home Thanks, Robyn |
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Desktop Display Problem
Lucy wrote:
Hello, If someone in here could tell me how to fix my desktop issue I would be forever grateful. I wanted to check my email. I turned the computer on, checked my mail and shut the lid. At that point everything was fine. When I came back to it, I plugged it in, opened it and my desktop display was wonky.(I had this issue before, and did a restore which fixed the problem). The screen was stretched to the right and bottom and the curser just kind of ran off the screen. The task bar doesn’t go all the way to the bottom of the screen and when I put my curser under it, it is long and skinny, sort of like you would look in one of those circus mirror's.This is what I have done so far -Checked the resolution: and it’s where it is supposed to be 1024x768 (60Hz)· - Tried to get a print screen, but it looked normal in the pic. -I updated the BOIS after running the HP health check and it told me to (quite honestly I have no clue what that means LOL) -Checked the driver to see if it needed an update , it didn’t -Checked this forum and didn't find anything here -Scoured over HP’s site, nothing -As the very last resort I called HP. He instructed me to DL NIVDIA which I did, and then got the message that driver wasn’t compatible with anything on the computer. Finally, Mr. HP asked me if I had anything important on my computer. I told him that there was nothing on my computer that wasn’t important. He said that I would have to do a system recovery. My question is, do I really? Is this the only solution? I will continue with my backup just in case I do, meanwhile I will be praying that someone sees my post AND has a better option : ) HP Pavillion dv2910 Vista Home Thanks, Robyn Have you tried plugging it into an external monitor to see what it does? What happens if you start in Save Mode? If you downloaded the correct drivers from Nvidia, they should install. Make sure you aren't trying to install Chipset (nForce)drivers as opposed to graphic drivers (GForce), or vice versa. Clark |
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Desktop Display Problem
There are several versions of this computer and one of them uses an Intel
graphics chipset. Perhaps that is what is in yours? Either way, according to the computer specifications the display resolution should be set to 1280x800. dv2901ca -Nvidia http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3753326 dv2901us - Intel http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3747188 "Lucy" wrote in message ... Hello, If someone in here could tell me how to fix my desktop issue I would be forever grateful. I wanted to check my email. I turned the computer on, checked my mail and shut the lid. At that point everything was fine. When I came back to it, I plugged it in, opened it and my desktop display was wonky.(I had this issue before, and did a restore which fixed the problem). The screen was stretched to the right and bottom and the curser just kind of ran off the screen. The task bar doesn’t go all the way to the bottom of the screen and when I put my curser under it, it is long and skinny, sort of like you would look in one of those circus mirror's.This is what I have done so far -Checked the resolution: and it’s where it is supposed to be 1024x768 (60Hz)· - Tried to get a print screen, but it looked normal in the pic. -I updated the BOIS after running the HP health check and it told me to (quite honestly I have no clue what that means LOL) -Checked the driver to see if it needed an update , it didn’t -Checked this forum and didn't find anything here -Scoured over HP’s site, nothing -As the very last resort I called HP. He instructed me to DL NIVDIA which I did, and then got the message that driver wasn’t compatible with anything on the computer. Finally, Mr. HP asked me if I had anything important on my computer. I told him that there was nothing on my computer that wasn’t important. He said that I would have to do a system recovery. My question is, do I really? Is this the only solution? I will continue with my backup just in case I do, meanwhile I will be praying that someone sees my post AND has a better option : ) HP Pavillion dv2910 Vista Home Thanks, Robyn |
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Desktop Display Problem/UPDATE-WON'T START!
Well, now it seems that I have a much worse issue. I was all set to do a
system recovery from the hard drive partition (not a big deal, I have done it plenty of times) Had everything backed up and was ready to go. I first tried start/recovery manager/recovery manager. My computer went through the motions, but never started by itself. I waited for a long time and finally shut it off and started it back up again. Next I tried rebooting, and was ready to hit F11 when my computer restarted. Problem with that is that the HP screen with the F11 prompt didn't come up. (Not sure how long that has been going on for!) Then I tried rebooting with hitting F8 before the Vista logo came up, to boot in safe mode. Nothing, it just started as normal. Then I ran misconfig to manually tell it to start in safe mode (which I have done in the past with no issues) My computer shut down and hasn't started since! I am totally sick over this (I even shed a tear or two) I do have the extended warrantee which I purchased at Circuit City (go figure) that is still good but I am hesitant to go that route because of the horror stories I have heard about their CS and repairs! My computer is only 5 months old, which really irks my toad. Can any of you computer guru's help me? Please? LOL I am a mess over this : ( Clark, it never even dawned on me to plug it into an external monitor!! I haven't had my laptop for that long, so I will use that as my defense : ) I can't remember what driver it was that he instructed me to install, I guess that is a moot point since I have Intel. To answer your question RalfG, since you brought it to my attention my computer DOES have intel!!! Why would Mr. HP assume otherwise? Oh, that's right, it was an HP service rep I talked to @@ Quite possibly if I was told to install the correct driver I wouldn't be in this situation. Then again, there is obviously something wrong if I wasn't getting the HP screen at startup. I checked and rechecked the resolution and kept coming up with the 1024x768. The only option I had was the 1024x768, and something else that was quite low, and that wasn't right either. I TOTALLY APPRECIATE THE HELP/ADVICE FROM BOTH OF YOU : ) Thank you so much, Robyn "RalfG" wrote: There are several versions of this computer and one of them uses an Intel graphics chipset. Perhaps that is what is in yours? Either way, according to the computer specifications the display resolution should be set to 1280x800. dv2901ca -Nvidia http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3753326 dv2901us - Intel http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3747188 "Lucy" wrote in message ... Hello, If someone in here could tell me how to fix my desktop issue I would be forever grateful. I wanted to check my email. I turned the computer on, checked my mail and shut the lid. At that point everything was fine. When I came back to it, I plugged it in, opened it and my desktop display was wonky.(I had this issue before, and did a restore which fixed the problem). The screen was stretched to the right and bottom and the curser just kind of ran off the screen. The task bar doesn’t go all the way to the bottom of the screen and when I put my curser under it, it is long and skinny, sort of like you would look in one of those circus mirror's.This is what I have done so far -Checked the resolution: and it’s where it is supposed to be 1024x768 (60Hz)· - Tried to get a print screen, but it looked normal in the pic. -I updated the BOIS after running the HP health check and it told me to (quite honestly I have no clue what that means LOL) -Checked the driver to see if it needed an update , it didn’t -Checked this forum and didn't find anything here -Scoured over HP’s site, nothing -As the very last resort I called HP. He instructed me to DL NIVDIA which I did, and then got the message that driver wasn’t compatible with anything on the computer. Finally, Mr. HP asked me if I had anything important on my computer. I told him that there was nothing on my computer that wasn’t important. He said that I would have to do a system recovery. My question is, do I really? Is this the only solution? I will continue with my backup just in case I do, meanwhile I will be praying that someone sees my post AND has a better option : ) HP Pavillion dv2910 Vista Home Thanks, Robyn |
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Desktop Display Problem/UPDATE-WON'T START!
I'm guessing you didn't burn a set of recovery discs for it? Recovering from
the discs would be the next thing to try before giving it up as a warranty issue. HP will supply the discs if you ask for them, probably for a nominal fee. https://warp2.external.hp.com/driver...&lang=en&cc=ca I can't tell from here if yours is a hardware problem or possibly a virus infection but from what you've said it might be that you've had a hardware problem in that laptop all along. If the computer is only 5 months old it should still be covered under the HP warranty, shouldn't it? Unless it is a refurb maybe? It's a tricky situation what with Circuit City's current situation. If it isn't under HP warranty then you should make use of the Circuit City warranty you paid for before the company goes under (if they go under). Under the circumstances I'd avoid leaving it for repairs (unless they'll do it while you wait) and try to get a replacement computer out of them. "Lucy" wrote in message ... Well, now it seems that I have a much worse issue. I was all set to do a system recovery from the hard drive partition (not a big deal, I have done it plenty of times) Had everything backed up and was ready to go. I first tried start/recovery manager/recovery manager. My computer went through the motions, but never started by itself. I waited for a long time and finally shut it off and started it back up again. Next I tried rebooting, and was ready to hit F11 when my computer restarted. Problem with that is that the HP screen with the F11 prompt didn't come up. (Not sure how long that has been going on for!) Then I tried rebooting with hitting F8 before the Vista logo came up, to boot in safe mode. Nothing, it just started as normal. Then I ran misconfig to manually tell it to start in safe mode (which I have done in the past with no issues) My computer shut down and hasn't started since! I am totally sick over this (I even shed a tear or two) I do have the extended warrantee which I purchased at Circuit City (go figure) that is still good but I am hesitant to go that route because of the horror stories I have heard about their CS and repairs! My computer is only 5 months old, which really irks my toad. Can any of you computer guru's help me? Please? LOL I am a mess over this : ( Clark, it never even dawned on me to plug it into an external monitor!! I haven't had my laptop for that long, so I will use that as my defense : ) I can't remember what driver it was that he instructed me to install, I guess that is a moot point since I have Intel. To answer your question RalfG, since you brought it to my attention my computer DOES have intel!!! Why would Mr. HP assume otherwise? Oh, that's right, it was an HP service rep I talked to @@ Quite possibly if I was told to install the correct driver I wouldn't be in this situation. Then again, there is obviously something wrong if I wasn't getting the HP screen at startup. I checked and rechecked the resolution and kept coming up with the 1024x768. The only option I had was the 1024x768, and something else that was quite low, and that wasn't right either. I TOTALLY APPRECIATE THE HELP/ADVICE FROM BOTH OF YOU : ) Thank you so much, Robyn "RalfG" wrote: There are several versions of this computer and one of them uses an Intel graphics chipset. Perhaps that is what is in yours? Either way, according to the computer specifications the display resolution should be set to 1280x800. dv2901ca -Nvidia http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3753326 dv2901us - Intel http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3747188 "Lucy" wrote in message ... Hello, If someone in here could tell me how to fix my desktop issue I would be forever grateful. I wanted to check my email. I turned the computer on, checked my mail and shut the lid. At that point everything was fine. When I came back to it, I plugged it in, opened it and my desktop display was wonky.(I had this issue before, and did a restore which fixed the problem). The screen was stretched to the right and bottom and the curser just kind of ran off the screen. The task bar doesn’t go all the way to the bottom of the screen and when I put my curser under it, it is long and skinny, sort of like you would look in one of those circus mirror's.This is what I have done so far -Checked the resolution: and it’s where it is supposed to be 1024x768 (60Hz)· - Tried to get a print screen, but it looked normal in the pic. -I updated the BOIS after running the HP health check and it told me to (quite honestly I have no clue what that means LOL) -Checked the driver to see if it needed an update , it didn’t -Checked this forum and didn't find anything here -Scoured over HP’s site, nothing -As the very last resort I called HP. He instructed me to DL NIVDIA which I did, and then got the message that driver wasn’t compatible with anything on the computer. Finally, Mr. HP asked me if I had anything important on my computer. I told him that there was nothing on my computer that wasn’t important. He said that I would have to do a system recovery. My question is, do I really? Is this the only solution? I will continue with my backup just in case I do, meanwhile I will be praying that someone sees my post AND has a better option : ) HP Pavillion dv2910 Vista Home Thanks, Robyn |
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Desktop Display Problem/UPDATE-WON'T START!
Last night when I got home, I called HP and had a WONDERFUL tech. We hooked
the laptop to the external monitor and I was able to do the recovery. So that is good. I was really freaking out over the fact that it wouldn't start!! Once my computer was done with the recovery operation, the screen was still messed up as before : ( I was talking to a co-worker about it this morning and she was saying that it could be because it came into contact with something magnetic? In my house, it is in one of 2 places, either in my living room, or bedroom. And when I turned it on for the first time that evening it was fine, but a half hour later it was messed up. At that time my computer was in the same place. The wonderful HP tech is going to call me tomorrow evening, so if I don't find a solution before then I will ask him. I didn't made a set of disks because I always have my info backed up. Also, after the recovery it still isn't showing the HP screen when I turn on the computer. I am pretty sure that isn't normal LOL.... BUT, I am going to do that tonight! I think I am also going to order the Windows Vista CD so I won't always have to rely on the hard drive partition. Yes, it is still covered under HP as well as CC's warrantee. The CC warrantee will still be honored, even after the store closes. I checked that out the second I heard that it was closing (devistating that a huge chain of stores that has been around for 60 years is going under) But, the store has never fixed anything there, they always send it out to HP......... I am kind of leary to do this. Hopefully there is another option. Gotta get back to work. THANKS SO MUCH!! robyn~ "RalfG" wrote: I'm guessing you didn't burn a set of recovery discs for it? Recovering from the discs would be the next thing to try before giving it up as a warranty issue. HP will supply the discs if you ask for them, probably for a nominal fee. https://warp2.external.hp.com/driver...&lang=en&cc=ca I can't tell from here if yours is a hardware problem or possibly a virus infection but from what you've said it might be that you've had a hardware problem in that laptop all along. If the computer is only 5 months old it should still be covered under the HP warranty, shouldn't it? Unless it is a refurb maybe? It's a tricky situation what with Circuit City's current situation. If it isn't under HP warranty then you should make use of the Circuit City warranty you paid for before the company goes under (if they go under). Under the circumstances I'd avoid leaving it for repairs (unless they'll do it while you wait) and try to get a replacement computer out of them. "Lucy" wrote in message ... Well, now it seems that I have a much worse issue. I was all set to do a system recovery from the hard drive partition (not a big deal, I have done it plenty of times) Had everything backed up and was ready to go. I first tried start/recovery manager/recovery manager. My computer went through the motions, but never started by itself. I waited for a long time and finally shut it off and started it back up again. Next I tried rebooting, and was ready to hit F11 when my computer restarted. Problem with that is that the HP screen with the F11 prompt didn't come up. (Not sure how long that has been going on for!) Then I tried rebooting with hitting F8 before the Vista logo came up, to boot in safe mode. Nothing, it just started as normal. Then I ran misconfig to manually tell it to start in safe mode (which I have done in the past with no issues) My computer shut down and hasn't started since! I am totally sick over this (I even shed a tear or two) I do have the extended warrantee which I purchased at Circuit City (go figure) that is still good but I am hesitant to go that route because of the horror stories I have heard about their CS and repairs! My computer is only 5 months old, which really irks my toad. Can any of you computer guru's help me? Please? LOL I am a mess over this : ( Clark, it never even dawned on me to plug it into an external monitor!! I haven't had my laptop for that long, so I will use that as my defense : ) I can't remember what driver it was that he instructed me to install, I guess that is a moot point since I have Intel. To answer your question RalfG, since you brought it to my attention my computer DOES have intel!!! Why would Mr. HP assume otherwise? Oh, that's right, it was an HP service rep I talked to @@ Quite possibly if I was told to install the correct driver I wouldn't be in this situation. Then again, there is obviously something wrong if I wasn't getting the HP screen at startup. I checked and rechecked the resolution and kept coming up with the 1024x768. The only option I had was the 1024x768, and something else that was quite low, and that wasn't right either. I TOTALLY APPRECIATE THE HELP/ADVICE FROM BOTH OF YOU : ) Thank you so much, Robyn "RalfG" wrote: There are several versions of this computer and one of them uses an Intel graphics chipset. Perhaps that is what is in yours? Either way, according to the computer specifications the display resolution should be set to 1280x800. dv2901ca -Nvidia http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3753326 dv2901us - Intel http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3747188 "Lucy" wrote in message ... Hello, If someone in here could tell me how to fix my desktop issue I would be forever grateful. I wanted to check my email. I turned the computer on, checked my mail and shut the lid. At that point everything was fine. When I came back to it, I plugged it in, opened it and my desktop display was wonky.(I had this issue before, and did a restore which fixed the problem). The screen was stretched to the right and bottom and the curser just kind of ran off the screen. The task bar doesn’t go all the way to the bottom of the screen and when I put my curser under it, it is long and skinny, sort of like you would look in one of those circus mirror's.This is what I have done so far -Checked the resolution: and it’s where it is supposed to be 1024x768 (60Hz)· - Tried to get a print screen, but it looked normal in the pic. -I updated the BOIS after running the HP health check and it told me to (quite honestly I have no clue what that means LOL) -Checked the driver to see if it needed an update , it didn’t -Checked this forum and didn't find anything here -Scoured over HP’s site, nothing -As the very last resort I called HP. He instructed me to DL NIVDIA which I did, and then got the message that driver wasn’t compatible with anything on the computer. Finally, Mr. HP asked me if I had anything important on my computer. I told him that there was nothing on my computer that wasn’t important. He said that I would have to do a system recovery. My question is, do I really? Is this the only solution? I will continue with my backup just in case I do, meanwhile I will be praying that someone sees my post AND has a better option : ) HP Pavillion dv2910 Vista Home Thanks, Robyn |
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Desktop Display Problem/UPDATE-WON'T START!
Do get the recovery discs from HP or make your own using the HP utility. A
backup set just isn't an adequate substitute. Especially not the Vista Home Edition backup because it doesn't backup the Vista OS, drivers or other software, only your personal files. The HP startup wallpaper is usually turned on by a setting in your computer BIOS. It will either display HP on the screen or show the computer POST messages as it starts up. Sounds like you still have a problem with the computer hardware or video drivers though. External static isn't very likely to be the cause of your display problem but an internal electrical problem could be. Are you able to set it to 1280x800 yet? That should be the normal operating resolution for your screen. Since the computer has an external monitor connection I'm just wondering if the computer also has a switch to turn that on or off, or is it able to use both monitors at the same time in a dual display configuration? If there is a problem with the video driver Vista could be getting wrong information about which screen/ size it is supposed to be using for your main desktop. On rare occasions I've seen my own desktop get switched from the monitor over to the TV after a reboot. If the TV doesn't happen to be turned on at the time so I can see what happened, the sudden blank screen or empty desktop on the monitor can be unsettling. I've also run into a few programs that always start up on the second display rather than the main one and some that will change the display resolution but not change it back when the program ends. Ever notice if your display problem always happens when you've done a certain operation, or is it completely random? Good luck anyway. I hope you get it sorted one way or another. "Lucy" wrote in message ... Last night when I got home, I called HP and had a WONDERFUL tech. We hooked the laptop to the external monitor and I was able to do the recovery. So that is good. I was really freaking out over the fact that it wouldn't start!! Once my computer was done with the recovery operation, the screen was still messed up as before : ( I was talking to a co-worker about it this morning and she was saying that it could be because it came into contact with something magnetic? In my house, it is in one of 2 places, either in my living room, or bedroom. And when I turned it on for the first time that evening it was fine, but a half hour later it was messed up. At that time my computer was in the same place. The wonderful HP tech is going to call me tomorrow evening, so if I don't find a solution before then I will ask him. I didn't made a set of disks because I always have my info backed up. Also, after the recovery it still isn't showing the HP screen when I turn on the computer. I am pretty sure that isn't normal LOL.... BUT, I am going to do that tonight! I think I am also going to order the Windows Vista CD so I won't always have to rely on the hard drive partition. Yes, it is still covered under HP as well as CC's warrantee. The CC warrantee will still be honored, even after the store closes. I checked that out the second I heard that it was closing (devistating that a huge chain of stores that has been around for 60 years is going under) But, the store has never fixed anything there, they always send it out to HP......... I am kind of leary to do this. Hopefully there is another option. Gotta get back to work. THANKS SO MUCH!! robyn~ "RalfG" wrote: I'm guessing you didn't burn a set of recovery discs for it? Recovering from the discs would be the next thing to try before giving it up as a warranty issue. HP will supply the discs if you ask for them, probably for a nominal fee. https://warp2.external.hp.com/driver...&lang=en&cc=ca I can't tell from here if yours is a hardware problem or possibly a virus infection but from what you've said it might be that you've had a hardware problem in that laptop all along. If the computer is only 5 months old it should still be covered under the HP warranty, shouldn't it? Unless it is a refurb maybe? It's a tricky situation what with Circuit City's current situation. If it isn't under HP warranty then you should make use of the Circuit City warranty you paid for before the company goes under (if they go under). Under the circumstances I'd avoid leaving it for repairs (unless they'll do it while you wait) and try to get a replacement computer out of them. "Lucy" wrote in message ... Well, now it seems that I have a much worse issue. I was all set to do a system recovery from the hard drive partition (not a big deal, I have done it plenty of times) Had everything backed up and was ready to go. I first tried start/recovery manager/recovery manager. My computer went through the motions, but never started by itself. I waited for a long time and finally shut it off and started it back up again. Next I tried rebooting, and was ready to hit F11 when my computer restarted. Problem with that is that the HP screen with the F11 prompt didn't come up. (Not sure how long that has been going on for!) Then I tried rebooting with hitting F8 before the Vista logo came up, to boot in safe mode. Nothing, it just started as normal. Then I ran misconfig to manually tell it to start in safe mode (which I have done in the past with no issues) My computer shut down and hasn't started since! I am totally sick over this (I even shed a tear or two) I do have the extended warrantee which I purchased at Circuit City (go figure) that is still good but I am hesitant to go that route because of the horror stories I have heard about their CS and repairs! My computer is only 5 months old, which really irks my toad. Can any of you computer guru's help me? Please? LOL I am a mess over this : ( Clark, it never even dawned on me to plug it into an external monitor!! I haven't had my laptop for that long, so I will use that as my defense : ) I can't remember what driver it was that he instructed me to install, I guess that is a moot point since I have Intel. To answer your question RalfG, since you brought it to my attention my computer DOES have intel!!! Why would Mr. HP assume otherwise? Oh, that's right, it was an HP service rep I talked to @@ Quite possibly if I was told to install the correct driver I wouldn't be in this situation. Then again, there is obviously something wrong if I wasn't getting the HP screen at startup. I checked and rechecked the resolution and kept coming up with the 1024x768. The only option I had was the 1024x768, and something else that was quite low, and that wasn't right either. I TOTALLY APPRECIATE THE HELP/ADVICE FROM BOTH OF YOU : ) Thank you so much, Robyn "RalfG" wrote: There are several versions of this computer and one of them uses an Intel graphics chipset. Perhaps that is what is in yours? Either way, according to the computer specifications the display resolution should be set to 1280x800. dv2901ca -Nvidia http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3753326 dv2901us - Intel http://h10025.www1.hp.com/ewfrf/wc/d...d uct=3747188 "Lucy" wrote in message ... Hello, If someone in here could tell me how to fix my desktop issue I would be forever grateful. I wanted to check my email. I turned the computer on, checked my mail and shut the lid. At that point everything was fine. When I came back to it, I plugged it in, opened it and my desktop display was wonky.(I had this issue before, and did a restore which fixed the problem). The screen was stretched to the right and bottom and the curser just kind of ran off the screen. The task bar doesn’t go all the way to the bottom of the screen and when I put my curser under it, it is long and skinny, sort of like you would look in one of those circus mirror's.This is what I have done so far -Checked the resolution: and it’s where it is supposed to be 1024x768 (60Hz)· - Tried to get a print screen, but it looked normal in the pic. -I updated the BOIS after running the HP health check and it told me to (quite honestly I have no clue what that means LOL) -Checked the driver to see if it needed an update , it didn’t -Checked this forum and didn't find anything here -Scoured over HP’s site, nothing -As the very last resort I called HP. He instructed me to DL NIVDIA which I did, and then got the message that driver wasn’t compatible with anything on the computer. Finally, Mr. HP asked me if I had anything important on my computer. I told him that there was nothing on my computer that wasn’t important. He said that I would have to do a system recovery. My question is, do I really? Is this the only solution? I will continue with my backup just in case I do, meanwhile I will be praying that someone sees my post AND has a better option : ) HP Pavillion dv2910 Vista Home Thanks, Robyn |