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Email and Windows Vista All issues relating to email and email software using Windows Vista. (microsoft.public.windows.vista.mail) |
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Multiple emails
I have been using Windows Mail for about 18 months without having this
problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
Just an addition to my previous email. I now find that I have another
problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
I would check the message rule and verify it says to move to folder and not
copy to folder. Also you might try removing the mail account completely and then closing and reopening WinMail and then addding it back again and then re-establishing the message rules. See also point 3 he www.oehelp.com/OETips.aspx#3 Some 3rd party program could be interfering. steve "Turkk" wrote in message ... Just an addition to my previous email. I now find that I have another problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
Thank you for the ideas. I have checked and the rule definitely says to move
to folder, not copy. I also tried removing one of the accounts & re-installing it as you suggested, but this did not solve the problem. I doubt that the problem is caused by my virus protection, as this has not changed in all the time I have been using Vista and Windows Mail. The only thing that I did was reset my POP3 password. No other settings in Windows Mail or elsewhere were changed. As I said, I'm also concerned that suddenly messages are not being left on the server. Any other ideas? Thanks in advance. -- Turkk "Steve Cochran" wrote: I would check the message rule and verify it says to move to folder and not copy to folder. Also you might try removing the mail account completely and then closing and reopening WinMail and then addding it back again and then re-establishing the message rules. See also point 3 he www.oehelp.com/OETips.aspx#3 Some 3rd party program could be interfering. steve "Turkk" wrote in message ... Just an addition to my previous email. I now find that I have another problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
Are the settings correct under Tools | Accounts | Mail | Properties |
Advanced where it says to leave them on the server? Did you check any other machines to make sure their settings are also to leave it on the server? Sometimes that will get reset manually. I still suspect a 3rd party program. steve "Turkk" wrote in message ... Thank you for the ideas. I have checked and the rule definitely says to move to folder, not copy. I also tried removing one of the accounts & re-installing it as you suggested, but this did not solve the problem. I doubt that the problem is caused by my virus protection, as this has not changed in all the time I have been using Vista and Windows Mail. The only thing that I did was reset my POP3 password. No other settings in Windows Mail or elsewhere were changed. As I said, I'm also concerned that suddenly messages are not being left on the server. Any other ideas? Thanks in advance. -- Turkk "Steve Cochran" wrote: I would check the message rule and verify it says to move to folder and not copy to folder. Also you might try removing the mail account completely and then closing and reopening WinMail and then addding it back again and then re-establishing the message rules. See also point 3 he www.oehelp.com/OETips.aspx#3 Some 3rd party program could be interfering. steve "Turkk" wrote in message ... Just an addition to my previous email. I now find that I have another problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
Also, make sure each message rule ends in "Stop processing more rules".
-- Gary VanderMolen, MS-MVP (Mail) "Steve Cochran" wrote in message ... I would check the message rule and verify it says to move to folder and not copy to folder. Also you might try removing the mail account completely and then closing and reopening WinMail and then addding it back again and then re-establishing the message rules. See also point 3 he www.oehelp.com/OETips.aspx#3 Some 3rd party program could be interfering. steve "Turkk" wrote in message ... Just an addition to my previous email. I now find that I have another problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
Antivirus-related email problems can start up unexpectedly.
It may be just coincidence that you changed a password around the same time. As a test, uninstall the antivirus temporarily to see if that cures the problem. In the case of Norton or McAfee antivirus you would need to follow up the uninstall with their special remover tool, due to the egregious amount of troublesome junk left behind by those two programs. -- Gary VanderMolen, MS-MVP (Mail) "Turkk" wrote in message ... Thank you for the ideas. I have checked and the rule definitely says to move to folder, not copy. I also tried removing one of the accounts & re-installing it as you suggested, but this did not solve the problem. I doubt that the problem is caused by my virus protection, as this has not changed in all the time I have been using Vista and Windows Mail. The only thing that I did was reset my POP3 password. No other settings in Windows Mail or elsewhere were changed. As I said, I'm also concerned that suddenly messages are not being left on the server. Any other ideas? Thanks in advance. -- Turkk "Steve Cochran" wrote: I would check the message rule and verify it says to move to folder and not copy to folder. Also you might try removing the mail account completely and then closing and reopening WinMail and then addding it back again and then re-establishing the message rules. See also point 3 he www.oehelp.com/OETips.aspx#3 Some 3rd party program could be interfering. steve "Turkk" wrote in message ... Just an addition to my previous email. I now find that I have another problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
Thank you for your suggestions. I find it hard to believe that it is 'just a
coincidence' that I changed my POP3 password and two problems immediately appeared with Windows Mail. Re leaving copies on the server: I checked properties for all three accounts and it does say to leave on server. There is only one other computer networked with this machine, and it is not used for email. I am reluctant to uninstall my anti-virus program, which is the 'E-Trust Threat Management' from Computer Associates (it is extremely tricky to install and uninstall). It does give me an option to disable email scanning; I tried this and there was no change--I still got three copies of an email. I then temporarily disabled the whole program, and instead of three copies I got two. When I turned the program back on it returned to three copies. This does suggest that there is some connection, but obviously disabling my entire anti-virus program is not the answer, especially as it doesn't entirely solve the probelm. What should I try now? -- Turkk "Gary VanderMolen" wrote: Antivirus-related email problems can start up unexpectedly. It may be just coincidence that you changed a password around the same time. As a test, uninstall the antivirus temporarily to see if that cures the problem. In the case of Norton or McAfee antivirus you would need to follow up the uninstall with their special remover tool, due to the egregious amount of troublesome junk left behind by those two programs. -- Gary VanderMolen, MS-MVP (Mail) "Turkk" wrote in message ... Thank you for the ideas. I have checked and the rule definitely says to move to folder, not copy. I also tried removing one of the accounts & re-installing it as you suggested, but this did not solve the problem. I doubt that the problem is caused by my virus protection, as this has not changed in all the time I have been using Vista and Windows Mail. The only thing that I did was reset my POP3 password. No other settings in Windows Mail or elsewhere were changed. As I said, I'm also concerned that suddenly messages are not being left on the server. Any other ideas? Thanks in advance. -- Turkk "Steve Cochran" wrote: I would check the message rule and verify it says to move to folder and not copy to folder. Also you might try removing the mail account completely and then closing and reopening WinMail and then addding it back again and then re-establishing the message rules. See also point 3 he www.oehelp.com/OETips.aspx#3 Some 3rd party program could be interfering. steve "Turkk" wrote in message ... Just an addition to my previous email. I now find that I have another problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
Sorry, I realize that I miscounted my multiple test messages sent from
Googlemail. Actually, disabling the anti-virus didn't change the number of copies received: I'm still getting three copies of everything. But at least copies of these also turned up on the server, along with a copy of a junk mail also received today, so perhaps that issue is unreleated, and was somehow a problem with my server. Thank you again... -- Turkk "Gary VanderMolen" wrote: Also, make sure each message rule ends in "Stop processing more rules". -- Gary VanderMolen, MS-MVP (Mail) "Steve Cochran" wrote in message ... I would check the message rule and verify it says to move to folder and not copy to folder. Also you might try removing the mail account completely and then closing and reopening WinMail and then addding it back again and then re-establishing the message rules. See also point 3 he www.oehelp.com/OETips.aspx#3 Some 3rd party program could be interfering. steve "Turkk" wrote in message ... Just an addition to my previous email. I now find that I have another problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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Multiple emails
Disabling is not the same thing as uninstalling. Many antivirus-related
problems with Windows Mail don't go away until after the offending antivirus is uninstalled. Instead of uninstalling your antivirus, consider installing Windows Live Mail (WLM), because it is less prone to suffering bad effects from antivirus programs. Give it a try, and if it turns out you don't like it, merely uninstall WLM, and Windows Mail will be back as your default email program. http://download.live.com/wlmail -- Gary VanderMolen, MS-MVP (Mail) "Turkk" wrote in message ... Thank you for your suggestions. I find it hard to believe that it is 'just a coincidence' that I changed my POP3 password and two problems immediately appeared with Windows Mail. Re leaving copies on the server: I checked properties for all three accounts and it does say to leave on server. There is only one other computer networked with this machine, and it is not used for email. I am reluctant to uninstall my anti-virus program, which is the 'E-Trust Threat Management' from Computer Associates (it is extremely tricky to install and uninstall). It does give me an option to disable email scanning; I tried this and there was no change--I still got three copies of an email. I then temporarily disabled the whole program, and instead of three copies I got two. When I turned the program back on it returned to three copies. This does suggest that there is some connection, but obviously disabling my entire anti-virus program is not the answer, especially as it doesn't entirely solve the probelm. What should I try now? -- Turkk "Gary VanderMolen" wrote: Antivirus-related email problems can start up unexpectedly. It may be just coincidence that you changed a password around the same time. As a test, uninstall the antivirus temporarily to see if that cures the problem. In the case of Norton or McAfee antivirus you would need to follow up the uninstall with their special remover tool, due to the egregious amount of troublesome junk left behind by those two programs. -- Gary VanderMolen, MS-MVP (Mail) "Turkk" wrote in message ... Thank you for the ideas. I have checked and the rule definitely says to move to folder, not copy. I also tried removing one of the accounts & re-installing it as you suggested, but this did not solve the problem. I doubt that the problem is caused by my virus protection, as this has not changed in all the time I have been using Vista and Windows Mail. The only thing that I did was reset my POP3 password. No other settings in Windows Mail or elsewhere were changed. As I said, I'm also concerned that suddenly messages are not being left on the server. Any other ideas? Thanks in advance. -- Turkk "Steve Cochran" wrote: I would check the message rule and verify it says to move to folder and not copy to folder. Also you might try removing the mail account completely and then closing and reopening WinMail and then addding it back again and then re-establishing the message rules. See also point 3 he www.oehelp.com/OETips.aspx#3 Some 3rd party program could be interfering. steve "Turkk" wrote in message ... Just an addition to my previous email. I now find that I have another problem, which is that copies of emails are *not* being left on the server, although this is specified for all user acounts. It is vital for me that copies are left there as backup in case something goes wrong. How could simply resetting my POP3 password cause all these problems? -- Turkk "Turkk" wrote: I have been using Windows Mail for about 18 months without having this problem until now. The day before yesterday I reset my POP3 password, and ever since then I have been receiving multiple copies of every email. I have three separate user accounts (let's call them Tom, Dick & Harry), with rules set up to put Tom's mail in a folder called 'Tom's Mail', etc. This has always worked just fine. But after I reset the password, I started getting three copies of each email. They still went to the correct folder, but I got three. As an experiment, I added a fourth user account (Bill), and now I get FOUR copies of every email, still going to the correct folders. How do I fix this please? Grateful for any help... -- Turkk |
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