Steve,

Thanks, I have now done that and still the same old error message comes up!

To recap my antivirus is removed and my windows mail directory is empty, I
have run WMutil again and rebooted.



"Steve Cochran" wrote:

Hi Mike,

You can ignore the reference to the registry key. Just move all the
contents (everything) to another directory. Create one under Documents so
you know where it is and then move everything to there so that the contents
of the message store directory is completely blank. Then WinMail should
start okay and you can add your accounts and then try importing the messages
back from the directory to which you moved the stuff.

steve

"Mike" wrote in message
...
Steve,

Thanks. Please understand that I am out in the sticks and on my own, I do
not have a great deal of computer literacy and I do not have an office
full
of eager computer buffs to explain PC terms I am not familiar with e.g.
what
is a 'WinMail registry key', etc.

I have pasted the WMUtil line into my address bar and found my way to
/Windows Mail/ via Appdata/Local/Microsoft/ etc. However I have now
lost
the plot as to what I do now. Do I go back to your post of May 22 1.55 pm
and remove everything from the WindowsMail directory including all
folders(5)
files (15) and 'jig saw' icons (3)?

Where do I move all this to ?

And by the way what is a 'WinMail registry key'.

Be gentle with me.

Mike


"Steve Cochran" wrote:

Duh. The directory is found under the Store Root value under the WinMail
registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows Mail

(see www.oehelp.com/backup.aspx#wm )

If you load up my WMUtil program, it will also load up the path to the
message store in the text box at the top which you can copy and paste
into
Explorer's address bar. They are hidden files and folders also.

Sorry about that. G

steve

"Mike" wrote in message
...
Steve,

When you say 'go to tools' do you mean tools in Windows mail? I cannot
open
Windows mail - that's my problem. Is there somewhere else I should be
looking?

Mike

"Steve Cochran" wrote:

The only chance now is to wipe out the database and see if it will
start
then.

Go to Tools | Options | Advanced | Maintenance | Store Folder to find
the
message store location. Then move everything under that Windows Mail
directory to another directory, so that the Windows Mail directory is
completely empty. Then restart WinMail and it will open fresh with
nothing
in the database. You can then add your accounts and if they work
correctly
then you can import messages from the directory to which you moved the
files
back into WinMail (see www.oehelp.com/backup.aspx#wm2wm).

If it still doesn't start, then post back and we can try other things.

steve

"Mike" wrote in message
...
Gary, Thanks for your help. I completely removed Norton Antivirus
and
it
still did not work. I also tried the WMUtil again and rebooted and
still
it
fails to work. The only small change is that the box for MS Mail
appears
momentarily before the same error message covers it up again.

I am getting desperate - what's my next move?

Mike

"Gary VanderMolen" wrote:

Windows Mail is very sensitive to interference from certain
antivirus
programs. Read http://www.oehelp.com/OETips.aspx#3
If you have McAfee or Norton antivirus, uninstall it. Reboot and
try
Windows Mail again. Once you get your email working properly,
download and install a less troublesome antivirus program such as
the
free Avast. Whichever antivirus program you keep, be sure to
disable its email scanning option.

Gary VanderMolen

"Mike" wrote in message
...
Thanks very much Steve but it did not work. Do you have any
other
ideas
please?

Mike

"Steve Cochran" wrote:

Try the compact and repair buttons here (www.oehelp.com/WMUtil/)
and
see if
they fix the issue.

steve

"Mike" wrote in message
...
When I try to open mail I get the error message:

" Windows mail could ot be started. initialize junk mail
filtering.
Your
computer may be out of memory or your disk is full
(0x80070002)"

My disk is certainly not full. After that I get another error
message:

"Windows Mail could not be started because MSOE.DLL could not
be
initialized."

What does this mean and what do I do to open up my mail system
again?

If MS going to issue an upgrade to is mail system - it seems
to
have
so
many
problems and deficiencies?

Thanks. Mike