i'm trying what you just told mebut before i delete anything i need to ask
you something.
this are the files that showed up that you were talking about


1st file Name:lowerFilters Type: REG_MULTI_SZ Data: pfc PxHelp20
Cdr4_xp
2nd file Name: LowerFilters.Bak Type:REG_MULTI_SZ Data: PxHelp20
3rd file Name UpperFilters Type: REG_MULTI_SZ Data: Cdralw2k pwd_2k

so my question is do i delete all of these


"Dave" wrote:

I had this happen to me once, and here's how I fixed it...

Code 37
removing the upper and lower filters

Run REGEDIT, open up the following folders:
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class {4D36E965-E325 -11CE-BFC1-08002BE10318}

After clicking on {4D36E965-E325 -11CE-BFC1-08002BE10318} you should see two
settings on the right-hand side:
"Upperfilters"
"Lowerfilters"

Click on each of them, press DELETE and click YES.