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Installation and Setup of Vista Installation problems and questions using Windows Vista. (microsoft.public.windows.vista.installation_setup) |
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Installation quits because it says nero burning rom is installed
Hello,
I am upgrading from Beta 2 to rc1. The installer quits because it says I have Nero installed. It tells me to go and remove it in the Control panel. When I tried this the Microsoft installer crashed (many times). I have gone through my entire registry and disks cleaning out every instance of 'nero' or 'ahead' (I had no IDEA how much they toss into the registry!) trying to get this to work but I am at a loss. I am really trying to avoid doing a clean install. Any idea where its looking when it does the compatibility check? I even considered RE-installing nero just to uninstall it. But then I remembered the uninstall NEVER worked in the first place when I originally installed it. Any ideas? Thanks in advance! |
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Installation quits because it says nero burning rom is installed
Hello, I am upgrading from Beta 2 to rc1. The installer quits because
it says I have Nero installed. It tells me to go and remove it in the Control panel. When I tried this the Microsoft installer crashed (many times). I have gone through my entire registry and disks cleaning out every instance of 'nero' or 'ahead' (I had no IDEA how much they toss into the registry!) trying to get this to work but I am at a loss. I am really trying to avoid doing a clean install. Any idea where its looking when it does the compatibility check? I even considered RE-installing nero just to uninstall it. But then I remembered the uninstall NEVER worked in the first place when I originally installed it. Any ideas? Thanks in advance! On the website from Nero there are cleaning and other tools to correct this. http://www.nero.com/nero7/eng/Clean_Tools.html take a look here. ko van Zeeland |
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Installation quits Try this before uninstalling Nero!
In addition to Ko's useful suggestion for using the Nero cleaner and
reinstalling which might do your job, Michelle also go here in the registry and make sure that if you have either an upper filter or lower filter value you right click delete the value. It can make all the difference with your burning software and is a fairly common cause of both Nero and Roxio and other burner malfunction CD or DVD. BACKUP YOUR REGISTRY FIRST!!! To backup the reg, Michelle: After opening the registry: FileExporton lower left radio buttonallsave to desktop and tuck in a folder if you like. To open registry: Click Start Click Run Type in "regedit" (without qoutes) Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Con trol\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} Highlight the "upperFilters" and "LowerFilters" if any and go to edit-delete. I also did this same in: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet003\Con trol\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} This is as frequent if not more a cause of problems burning with Nero or any other burner whatever the version than corruptions or problems in Nero. It only takes seconds to see if this is blocking your burning. I have seen it do anything from keeping the burner from being recognizerd in Device Manager (sometimes it is recognized but doesn't work), keeping Nero from opening, keeping Nero from closing, and when you try to select the .iso to burn keeping Nero from opening it up and burning it. And as I said, this is hardly confined to Nero. Many forums say it's predominant in Roxio but that's just not the way the filters work. Delete either filter. The article from MSFT on point is: CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP or Windows Vista Beta 2 [ed. note]through RC1 and RTM and Vista SP1 and Vienna Blackcomb as Long as Redmond has a campus]: http://support.microsoft.com/kb/320553/en-us Good luck, and I'd check the values here before uninstalling and reinstalling Nero. If you do have to uninstall, in edition to the Nero cleaning tools on their site as Ko suggested, it's helpful to use the Windows Installer Cleanup Utility which is frequently used for uninstalls of troublesome apps by the Vista teams and most MSFT engineers and cleans registry orphans and corrupt files in the way of uninstalls and reinstalls. It's good practice. Windows Installer Cleanup Utility http://windowsxp.mvps.org/MSICLEAN.htm Description of the Windows Installer CleanUp Utility( and Download) http://support.microsoft.com/kb/290301/en-us CH "Michelle" Michelle @discussions.microsoft.com wrote in message ... Hello, I am upgrading from Beta 2 to rc1. The installer quits because it says I have Nero installed. It tells me to go and remove it in the Control panel. When I tried this the Microsoft installer crashed (many times). I have gone through my entire registry and disks cleaning out every instance of 'nero' or 'ahead' (I had no IDEA how much they toss into the registry!) trying to get this to work but I am at a loss. I am really trying to avoid doing a clean install. Any idea where its looking when it does the compatibility check? I even considered RE-installing nero just to uninstall it. But then I remembered the uninstall NEVER worked in the first place when I originally installed it. Any ideas? Thanks in advance! |
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Installation quits Try this before uninstalling Nero!
To backup the reg, Michelle:
After opening the registry: FileExporton lower left radio buttonallsave to desktop and tuck in a folder if you like. Chad I don't know if this will properly backup the registry. I haven't had time to play with the registry in Vista yet. In XP it does not do a complete backup of all keys. Also when you try to restore/import the file it merges the backup file with the current contents of the registry which often causes erratic results. In XP the export/import functions are really only useful for saving individual keys. Is this changed in Vista? -- Kerry MS-MVP Windows - Shell/User http://www.vistahelp.ca/forum/Forum.htm |