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| Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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December 29th 07, 06:26 PM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
I have Windows VISTA Ultimate. I have a recognised fax modem installed. I
have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution? 
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December 29th 07, 07:38 PM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
Just because Vista can recognize your modem does not mean it is a fax modem
that supports Class 1 or Class 2 and is on the VHCL. Verify that it is. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... I have Windows VISTA Ultimate. I have a recognised fax modem installed. I have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution?
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December 30th 07, 12:16 AM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
Russ,
Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP Driver Update SP36392 HP released it 2007-07-30 This seems to be the modem installed in HP Pavilion laptops. It is on COM3, it passes the windows device manager test. It appears to be a 56k fax data modem, I believe it is class 1 FYI, UAC is disabled; I am the administrator of the system. Mark "Russ Valentine [MVP-Outlook]" wrote: Just because Vista can recognize your modem does not mean it is a fax modem that supports Class 1 or Class 2 and is on the VHCL. Verify that it is. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... I have Windows VISTA Ultimate. I have a recognised fax modem installed. I have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution?
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December 30th 07, 12:33 AM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
So answer my question. Or did you expect me to check the VHCL for you?
-- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... Russ, Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP Driver Update SP36392 HP released it 2007-07-30 This seems to be the modem installed in HP Pavilion laptops. It is on COM3, it passes the windows device manager test. It appears to be a 56k fax data modem, I believe it is class 1 FYI, UAC is disabled; I am the administrator of the system. Mark "Russ Valentine [MVP-Outlook]" wrote: Just because Vista can recognize your modem does not mean it is a fax modem that supports Class 1 or Class 2 and is on the VHCL. Verify that it is. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... I have Windows VISTA Ultimate. I have a recognised fax modem installed. I have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution?
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December 30th 07, 11:00 AM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
Yes, I did. The entry in teh compatibility list is:
Works with Vista: http://winqual.microsoft.com/HCL/Pro...martCP&oid=126 M "Russ Valentine [MVP-Outlook]" wrote: So answer my question. Or did you expect me to check the VHCL for you? -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... Russ, Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP Driver Update SP36392 HP released it 2007-07-30 This seems to be the modem installed in HP Pavilion laptops. It is on COM3, it passes the windows device manager test. It appears to be a 56k fax data modem, I believe it is class 1 FYI, UAC is disabled; I am the administrator of the system. Mark "Russ Valentine [MVP-Outlook]" wrote: Just because Vista can recognize your modem does not mean it is a fax modem that supports Class 1 or Class 2 and is on the VHCL. Verify that it is. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... I have Windows VISTA Ultimate. I have a recognised fax modem installed. I have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution?
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December 30th 07, 05:10 PM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
The verification report does not look encouraging, neither does the fact
that it's not certified. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message news  Yes, I did. The entry in teh compatibility list is: Works with Vista: http://winqual.microsoft.com/HCL/Pro...martCP&oid=126 M "Russ Valentine [MVP-Outlook]" wrote: So answer my question. Or did you expect me to check the VHCL for you? -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... Russ, Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP Driver Update SP36392 HP released it 2007-07-30 This seems to be the modem installed in HP Pavilion laptops. It is on COM3, it passes the windows device manager test. It appears to be a 56k fax data modem, I believe it is class 1 FYI, UAC is disabled; I am the administrator of the system. Mark "Russ Valentine [MVP-Outlook]" wrote: Just because Vista can recognize your modem does not mean it is a fax modem that supports Class 1 or Class 2 and is on the VHCL. Verify that it is. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... I have Windows VISTA Ultimate. I have a recognised fax modem installed. I have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution?
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December 30th 07, 09:41 PM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
So this is teh end of the line? not much I can do about it as it is a laptop
and HP sell it as a VISTA certified machine. I'll Pass this onto HP. Thanks for trying. "Russ Valentine [MVP-Outlook]" wrote: The verification report does not look encouraging, neither does the fact that it's not certified. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message news Yes, I did. The entry in teh compatibility list is: Works with Vista: http://winqual.microsoft.com/HCL/Pro...martCP&oid=126 M "Russ Valentine [MVP-Outlook]" wrote: So answer my question. Or did you expect me to check the VHCL for you? -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... Russ, Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP Driver Update SP36392 HP released it 2007-07-30 This seems to be the modem installed in HP Pavilion laptops. It is on COM3, it passes the windows device manager test. It appears to be a 56k fax data modem, I believe it is class 1 FYI, UAC is disabled; I am the administrator of the system. Mark "Russ Valentine [MVP-Outlook]" wrote: Just because Vista can recognize your modem does not mean it is a fax modem that supports Class 1 or Class 2 and is on the VHCL. Verify that it is. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... I have Windows VISTA Ultimate. I have a recognised fax modem installed. I have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution?
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December 30th 07, 11:51 PM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
I'd also try opening an incident with Microsoft since they did certify the
modem as "working." -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... So this is teh end of the line? not much I can do about it as it is a laptop and HP sell it as a VISTA certified machine. I'll Pass this onto HP. Thanks for trying. "Russ Valentine [MVP-Outlook]" wrote: The verification report does not look encouraging, neither does the fact that it's not certified. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message news Yes, I did. The entry in teh compatibility list is: Works with Vista: http://winqual.microsoft.com/HCL/Pro...martCP&oid=126 M "Russ Valentine [MVP-Outlook]" wrote: So answer my question. Or did you expect me to check the VHCL for you? -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... Russ, Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP Driver Update SP36392 HP released it 2007-07-30 This seems to be the modem installed in HP Pavilion laptops. It is on COM3, it passes the windows device manager test. It appears to be a 56k fax data modem, I believe it is class 1 FYI, UAC is disabled; I am the administrator of the system. Mark "Russ Valentine [MVP-Outlook]" wrote: Just because Vista can recognize your modem does not mean it is a fax modem that supports Class 1 or Class 2 and is on the VHCL. Verify that it is. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... I have Windows VISTA Ultimate. I have a recognised fax modem installed. I have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution?
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December 31st 07, 12:48 AM
posted to microsoft.public.windows.vista.print_fax_scan
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Problems setting up Fax Account in Windows Vista Ultimate
Thanks again.
Mark "Russ Valentine [MVP-Outlook]" wrote: I'd also try opening an incident with Microsoft since they did certify the modem as "working." -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... So this is teh end of the line? not much I can do about it as it is a laptop and HP sell it as a VISTA certified machine. I'll Pass this onto HP. Thanks for trying. "Russ Valentine [MVP-Outlook]" wrote: The verification report does not look encouraging, neither does the fact that it's not certified. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message news
Yes, I did. The entry in teh compatibility list is:Works with Vista: http://winqual.microsoft.com/HCL/Pro...martCP&oid=126 M "Russ Valentine [MVP-Outlook]" wrote: So answer my question. Or did you expect me to check the VHCL for you? -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... Russ, Modem is Conexant HDAUDIO Soft Data Fax Modem with SmartCP Driver Update SP36392 HP released it 2007-07-30 This seems to be the modem installed in HP Pavilion laptops. It is on COM3, it passes the windows device manager test. It appears to be a 56k fax data modem, I believe it is class 1 FYI, UAC is disabled; I am the administrator of the system. Mark "Russ Valentine [MVP-Outlook]" wrote: Just because Vista can recognize your modem does not mean it is a fax modem that supports Class 1 or Class 2 and is on the VHCL. Verify that it is. -- Russ Valentine [MVP-Outlook] "ashforma" wrote in message ... I have Windows VISTA Ultimate. I have a recognised fax modem installed. I have verified VISTA can test and validate it is working. When I try to set up a Fax Account - Fax and Scan / Tools / Fax Accounts / Add / Connect to a fax modem / Chose a Modem Name - no matter what I enter in this field, I get an error message "The mentioned fax server is not available. Please correct the server name and try again" Can you suggest a solution?
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