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Hardware and Windows Vista Hardware issues in relation to Windows Vista. (microsoft.public.windows.vista.hardware_devices) |
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Lost USB devices after last night's Vista OS updates
Hello
I hope someone can help me. I cannot see any other posts on this issue. Last night about three updates were installed using Windows Update on a fully working Dell XPS1330 laptop. This morning I booted up to find that the fingerprint sensor could not be found. Then my USB mouse and keyboard were not operational. In fact no USB device is seen including my USB memory stick. Any clues how to progress? Do I need to go back to the last restore point? Apologies if this information is already 'out there' - the most recent that I could find was from April of this year. Many thanks L |
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Lost USB devices after last night's Vista OS updates
Hi,
Control Panel/Programs and Features/View installed updates, remove the most recent ones one at a time, rebooting inbetween until your devices return. A system restore would accomplish the same thing similarly, but it would remove all the updates not just one. It may be that only one is a problem, and this you might want to mark to hide. -- Best of Luck, Rick Rogers, aka "Nutcase" - Microsoft MVP http://mvp.support.microsoft.com/ Windows help - www.rickrogers.org My thoughts http://rick-mvp.blogspot.com "Lee Stone" wrote in message ... Hello I hope someone can help me. I cannot see any other posts on this issue. Last night about three updates were installed using Windows Update on a fully working Dell XPS1330 laptop. This morning I booted up to find that the fingerprint sensor could not be found. Then my USB mouse and keyboard were not operational. In fact no USB device is seen including my USB memory stick. Any clues how to progress? Do I need to go back to the last restore point? Apologies if this information is already 'out there' - the most recent that I could find was from April of this year. Many thanks L |
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Lost USB devices after last night's Vista OS updates
On Thu, 27 Nov 2008 12:34:23 -0000, "Lee Stone"
wrote: Any clues how to progress? Do I need to go back to the last restore point? Yes. Then install each update one-at-a-time to see what is causing it. -- Max |
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Lost USB devices after last night's Vista OS updates
This has been a common issue with some Microsoft updates, particularly
Service Packs in XP and presumably Vista. The standard advice from Microsoft under these circumstances, which for once actually works, is to open Device Manager and uninstall all the USB devices, or whatever the malfunction is, you see, then reboot- in this case with the USB peripherals not connected. When you reboot fresh USB drivers will be installed. Then reinstall your peripherals one by one. This should work better than tracing backward through the updates. |
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Lost USB devices after last night's Vista OS updates
"D Lirious" wrote in message ... This has been a common issue with some Microsoft updates, particularly Service Packs in XP and presumably Vista. The standard advice from Microsoft under these circumstances, which for once actually works, is to open Device Manager and uninstall all the USB devices, or whatever the malfunction is, you see, then reboot- in this case with the USB peripherals not connected. When you reboot fresh USB drivers will be installed. Then reinstall your peripherals one by one. This should work better than tracing backward through the updates. Thanks for the tip. I tried this. Unfortunately, the fingerprint reader is built in - albeit connected internally via USB. The machine now boots into a load or error messages and app warnings layered on top of each other. I will now try and find the last restore point and work from there.... L |
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Lost USB devices after last night's Vista OS updates
I too have had a similar problem. But I was not upgrading anything when it
happened. Yesterday, my computer suddenly issued a series of USB port unplugging sounds. Investigation has revealed that none of the USB ports on my machine are functioning. No USB printer, keyboard or mouse (without PS/2). There were five windows displayed with the following message: "One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it." Occasionally when I try to plug in a device, while no plugging sound is issued, the malfunction message will be displayed. I also have one USB port in a multi-card reader on my machine and it has a Ready Boost device plugged in. This device works when plugged in at Boot, but is unrecognized if plugged in after boot. I have gone to the earliest restore point and that did not work. I have installed all USB drivers in Device Manager and after Windows re-installed them the Devices still do not work. Only return the malfunction message when plugged in. In Problem reports there is a notation that Human Interface Device could not load driver software. Then goes on the report that Windows was able to install driver software, but encountered a problem when it tried to run. HELP, I have no clue as to what happened here. "Lee Stone" wrote: Hello I hope someone can help me. I cannot see any other posts on this issue. Last night about three updates were installed using Windows Update on a fully working Dell XPS1330 laptop. This morning I booted up to find that the fingerprint sensor could not be found. Then my USB mouse and keyboard were not operational. In fact no USB device is seen including my USB memory stick. Any clues how to progress? Do I need to go back to the last restore point? Apologies if this information is already 'out there' - the most recent that I could find was from April of this year. Many thanks L |
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Lost USB devices after last night's Vista OS updates
"Lee Stone" wrote: Hello I hope someone can help me. I cannot see any other posts on this issue. Last night about three updates were installed using Windows Update on a fully working Dell XPS1330 laptop. This morning I booted up to find that the fingerprint sensor could not be found. Then my USB mouse and keyboard were not operational. In fact no USB device is seen including my USB memory stick. Any clues how to progress? Do I need to go back to the last restore point? Apologies if this information is already 'out there' - the most recent that I could find was from April of this year. Many thanks L "GWL" wrote in message ... I too have had a similar problem. But I was not upgrading anything when it happened. Yesterday, my computer suddenly issued a series of USB port unplugging sounds. Investigation has revealed that none of the USB ports on my machine are functioning. No USB printer, keyboard or mouse (without PS/2). There were five windows displayed with the following message: "One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it." Occasionally when I try to plug in a device, while no plugging sound is issued, the malfunction message will be displayed. I also have one USB port in a multi-card reader on my machine and it has a Ready Boost device plugged in. This device works when plugged in at Boot, but is unrecognized if plugged in after boot. I have gone to the earliest restore point and that did not work. I have installed all USB drivers in Device Manager and after Windows re-installed them the Devices still do not work. Only return the malfunction message when plugged in. In Problem reports there is a notation that Human Interface Device could not load driver software. Then goes on the report that Windows was able to install driver software, but encountered a problem when it tried to run. HELP, I have no clue as to what happened here. Hello I only just found your note. I tried all the above and more. Eventually, after a few abortive boots, all my USB devices just sprang back into life. All are now working well, including my fingerprint reader (internal USB connection). The most recent Windows Updates are all listed as present, too. Very odd. I hope yours is now working also? L |
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Lost USB devices after last night's Vista OS updates
Thanks for the reply Lee. I fought this all weekend. Yesterday I gave up and
completely disconnected the computer from everything, then unplugged it getting ready to take it to a shop. Shop found nothing wrong. So I am left to assume that either the complete unplugging of the machine did something or the vibration of moving the machine did something that restarted the USB ports. I am leaning in the direction of the power off and unplugging as the fix as I ran into another user who's IT men could not fix her company computer that had suddenly lost all USB ports last Friday. She left it unplugged over the weekend and it worked fine on Monday morning. "Lee Stone" wrote: "Lee Stone" wrote: Hello I hope someone can help me. I cannot see any other posts on this issue. Last night about three updates were installed using Windows Update on a fully working Dell XPS1330 laptop. This morning I booted up to find that the fingerprint sensor could not be found. Then my USB mouse and keyboard were not operational. In fact no USB device is seen including my USB memory stick. Any clues how to progress? Do I need to go back to the last restore point? Apologies if this information is already 'out there' - the most recent that I could find was from April of this year. Many thanks L "GWL" wrote in message ... I too have had a similar problem. But I was not upgrading anything when it happened. Yesterday, my computer suddenly issued a series of USB port unplugging sounds. Investigation has revealed that none of the USB ports on my machine are functioning. No USB printer, keyboard or mouse (without PS/2). There were five windows displayed with the following message: "One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it." Occasionally when I try to plug in a device, while no plugging sound is issued, the malfunction message will be displayed. I also have one USB port in a multi-card reader on my machine and it has a Ready Boost device plugged in. This device works when plugged in at Boot, but is unrecognized if plugged in after boot. I have gone to the earliest restore point and that did not work. I have installed all USB drivers in Device Manager and after Windows re-installed them the Devices still do not work. Only return the malfunction message when plugged in. In Problem reports there is a notation that Human Interface Device could not load driver software. Then goes on the report that Windows was able to install driver software, but encountered a problem when it tried to run. HELP, I have no clue as to what happened here. Hello I only just found your note. I tried all the above and more. Eventually, after a few abortive boots, all my USB devices just sprang back into life. All are now working well, including my fingerprint reader (internal USB connection). The most recent Windows Updates are all listed as present, too. Very odd. I hope yours is now working also? L |