mykest:
I haven't dealt with Dell but from what I'm seeing makes me glad
that I build my systems. I had a similar problem with XP on a used HP
computer. I couldn't validate the COA number. What I found is that Microsoft
issues the COA numbers in bulk to each manufacturer/supplier. These COA
numbers are assigned to individual computers. The manufacturer/supplier then
contacts Microsoft to cancel the COA numbers assigned to corporate/volume
license customers or unused COA numbers. In my case I just purchased a new
operating system because it was a used computer that was originally part of
a corporate sale. Since you have a new computer purchased with an operating
system, it's up to the manufacturer/supplier to verify that you have an
operating system that is valid. If there is a communication error, it's
between Dell and Microsoft not you and Microsoft. Have a great day.

--
Dennis Pack
XP x64, Vista Enterprise x64
Office2007
"mykest" wrote in message
...
Shane,

I agree with you that Dell should be responsible but I spent an hour on
the
Dell customer service chat site and discussed this issue with a rep and
then
a supervisor. The supervisor would not give me the next level at Dell
management. Kind of funny if I hadn't been so ticked off at the time. If
Dell
is the best in customer service for computers, it is only because they are
the best of the worst. Dell tells me that this has happened to mucho
people
and they have been inundated with calls/contacts in tech support and
customer
service. The "update" (as the supervisor referred to it) from Dell was to
tell people like me it is an OS problem and to contact Microsoft since the
OS
is from MS. What a load of bull. The only thing that Dell owns by that
explanation is the name Dell.

"Shane Nokes" wrote:

Dell is lying if they told you this plain and simple.

Dell is responsible for the COA's they give out and the only way MS can
revoke those COA's is if they are not valid.

So either:

1. Dell was issuing non-valid COA's from the beginning (which is actually
not all that unlikely)

2. The COA processing site is having an issue (also not all that
unlikely)

Remember Dell is also the company that is currently taking 3-5 weeks to
ship
out Retail versions of Vista while every other single site can ship them
within 24 hours.

They also are the company that will not have most of their printers
compatible with Vista for another several months.

Imagine being a company with a Dell exclusive contract and poof no
drivers
for any of your printers for 2-3 months


"mykest" wrote in message
...
Anyone else having trouble getting the Vista upgrade from the DELL
site?
DELL
says my COA number isn't being accepted due to a fault by Microsoft. It
seems
that MS stupidly changed COA numbers of computers already sold and did
not
notify DELL. Anyone else experiencing this problem?

If you got it from Dell, send it back to Dell for an exchange.
Is it OEM?
If yes, Dell is your only option.

"Everthing else in their machines is made by someone else so Dell can always
say, "not my problem.""
Not quite true.
Because they sell the entire system, they are responsible for all support.
Read your warranty for details and limitations.
With few exceptions you get all support from Dell.

--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar
http://www.dts-l.org


"mykest" wrote in message
...
Anyone else having trouble getting the Vista upgrade from the DELL site?
DELL
says my COA number isn't being accepted due to a fault by Microsoft. It
seems
that MS stupidly changed COA numbers of computers already sold and did not
notify DELL. Anyone else experiencing this problem?