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Printing, Faxing and Scanning with Vista A forum for using printers, scanners and fx with Windows Vista. (microsoft.public.windows.vista.print_fax_scan) |
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Printer driver list empty
Hi,
No, this is not a standard "there is no driver for my printer" issue. We have a network printer. HP have no driver for it, stating that the driver is built into Vista. On three of our machines, we have installed this built in driver using an IP port and it worked fine. On one computer, when we get to the "add the printer driver" screen, we don't see a list of manufacturers and printers. We see one single driver, the HP Photosmart printer driver which was installed earlier. We have the "Have disk" and "Windows Update" options. Tried "Have Disk" and pointed at c:\windows\inf and still only saw the same Photosmart driver. Tried uninstalling the Photosmart driver, and then, we only see "no drivers found" show up in this screen. I can't seem to make it point in the direction of the built in Vista driver. Any assistance appreciated. |
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Printer driver list empty
" wrote:
On one computer, when we get to the "add the printer driver" screen, we don't see a list of manufacturers and printers. We see one single driver, the HP Photosmart printer driver which was installed earlier. We have the "Have disk" and "Windows Update" options. Tried "Have Disk" and pointed at c:\windows\inf and still only saw the same Photosmart driver. Tried uninstalling the Photosmart driver, and then, we only see "no drivers found" show up in this screen. I can't seem to make it point in the direction of the built in Vista driver. Any assistance appreciated. Same here after trying to install a crappy HP driver (Universal Printer). Any hints greatly appreciated. Bye Marc |
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Printer driver list empty
I have some mail out to the developer on this?
in the mean time point to \windows\system32\driverstore\filerepository\prn?? ????.inf ???? is a two letter description for the manufacture. -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "viersich" wrote in message ... " wrote: On one computer, when we get to the "add the printer driver" screen, we don't see a list of manufacturers and printers. We see one single driver, the HP Photosmart printer driver which was installed earlier. We have the "Have disk" and "Windows Update" options. Tried "Have Disk" and pointed at c:\windows\inf and still only saw the same Photosmart driver. Tried uninstalling the Photosmart driver, and then, we only see "no drivers found" show up in this screen. I can't seem to make it point in the direction of the built in Vista driver. Any assistance appreciated. Same here after trying to install a crappy HP driver (Universal Printer). Any hints greatly appreciated. Bye Marc |
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Printer driver list empty
Hi!
"Alan Morris [MSFT]" wrote: I have some mail out to the developer on this? Ok, lets see what they say. in the mean time point to \windows\system32\driverstore\filerepository\prn?? ????.inf ???? is a two letter description for the manufacture. Cool, thanks, works. Bye Marc |
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Printer driver list empty
Hi.
in the mean time point to \windows\system32\driverstore\filerepository\prn?? ????.inf ???? is a two letter description for the manufacture. Ok, correction: does NOT work. Vista says (I have to translate from German):"Main driver packet not found" Bye Marc |
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Printer driver list empty
do you have a restore point prior to the HP driver installation?
-- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "viersich" wrote in message ... Hi. in the mean time point to \windows\system32\driverstore\filerepository\prn?? ????.inf ???? is a two letter description for the manufacture. Ok, correction: does NOT work. Vista says (I have to translate from German):"Main driver packet not found" Bye Marc |
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Printer driver list empty
Hi.
"Alan Morris [MSFT]" wrote: do you have a restore point prior to the HP driver installation? This was also my first thought. But unfortunately I don't. Bye Marc |
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Printer driver list empty
development wondered if there are any prn* or ntprint* directories under the
\filerepository directory. thanks -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "viersich" wrote in message ... Hi. "Alan Morris [MSFT]" wrote: do you have a restore point prior to the HP driver installation? This was also my first thought. But unfortunately I don't. Bye Marc |
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Printer driver list empty
Hi.
"Alan Morris [MSFT]" wrote: development wondered if there are any prn* or ntprint* directories under the \filerepository directory. There are many (not empty) 42 "prnxxx"-directories and "ntprint.inf_a6d3ccdf". Bye Marc |
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Printer driver list empty
Please take a look at the %systemroot%\inf\setupapi.dev.log and
setupapi.app.log. Errors are marked with a "!!!". -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "viersich" wrote in message ... Hi. "Alan Morris [MSFT]" wrote: development wondered if there are any prn* or ntprint* directories under the \filerepository directory. There are many (not empty) 42 "prnxxx"-directories and "ntprint.inf_a6d3ccdf". Bye Marc |