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Performance and Maintainance of Windows Vista A forum for performance and maintenance tasks in Windows Vista. (microsoft.public.windows.vista.performance_maintainance)

unexpected shutdown to bluescreen



 
 
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  #21 (permalink)  
Old March 1st 08, 08:48 AM posted to microsoft.public.windows.vista.performance_maintenance
~Eva~[_3_]
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen


I've been getting the same problem, rarely in the past months but twice
in a day (today). Below is the message I get. I'm not sure if the cause
is the same as those discussed here or something else? What does the
BCCode imply? I hope someone can help me out. Thanks alot.


Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 17417

Files that help describe the problem
Mini030108-02.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 8086
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1


--
~Eva~
  #22 (permalink)  
Old March 12th 08, 01:14 PM posted to microsoft.public.windows.vista.performance_maintenance
nomodrama
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen

I have this error. it happened because i did not close down all the programs.
i have second life installed and every time i put it to sleep (by closing the
lid) with the software still running i get this error. I also got the video
hardware error 1 minute before the blue screen. the only difference in my
blue screen and these are the numbers.

I am running vista home premium on a Toshiba satellite with 1 G of memory. I
wiped it clean nite and a half ago and reinstalled vista from the Toshiba
restore disk, downloaded the updates, put in both AVG anti virus and AVG
anti-ad ware. malware. I do a clean every day, and when i run second life -
being so large and using so much memory (400,000+kb) i exit all programs that
are unnecessary in my system.

the only thing i did that is the same as the previous times this happened to
me was not closing all programs before putting her to sleep. And, i put her
to sleep about 2 1/2 hours ago and the error only popped up 15 minutes ago
according to event viewer.


  #23 (permalink)  
Old March 14th 08, 07:26 PM posted to microsoft.public.windows.vista.performance_maintenance
nodoctors[_2_]
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen


Here is a follow-up to my situation (original post below):

I have experienced no relief from the blue screen crashes after
applying every update and fix I could think of. BCCodes 9f, d1, 0a. I
now have 12 total failures since installing Vista on the brand new
Inspiron 1420 on 2/13 (about 4 weeks). No other problems, which makes
it even more frustrating!

So, I have contacted Dell about a full return. They are of course
reluctant. BUT - I was surprised that Dell pointed out a slightly
updated video/display driver than the one I had updated. My specific
hardware is the Intel GM965 Express Chipset driver. Version is
v.7.14.10.1272, A02. Release date 6/28/07. The driver I was using had
the same version, but was released 5/8/07.

I have updated the driver and will wait and see if it addresses the
problem. It should be very clear if I simply use the machine for 7 days
without a blue screen crash, as it has been crashing about every 3 days.

Dell also recommended the Microsoft update KB943899 but I have had that
installed since day one.

I will post an update either way in about a week.

E.



nodoctors;623385 Wrote:
This thread has been helpful and I would like to contribute some other
possible solutions.

I am also receiving the BCCode 9f blue screen error associated with
putting Windows to sleep. I am running Vista Home Premium 32bit on a
brand new Dell Inspiron 1420 with 4GB RAM. When I received the laptop I
formatted the drive and did a clean install of Vista and a lot of third
party software and some hardware, as well as 2x2GB RAM purchased from
Crucial (to avoid the Dell price gouging).

I did some further digging and these points may be related:

Dell has a brand new BIOS update that I just installed (A07 released
this month - upgraded from A06). This may be a fix.

It is possible that Vista will actually have problems if you give it
TOO MUCH RAM. Ridiculous, I know. But I Googled around and saw some
potential issues. One problem I had is that Vista had repeatedly failed
to install Windows update KB929777. I found a solution to this:

Go to your Windows Update history, uninstall KB929777 (not intuitive, I
know). Then restart and check for updates. KB929777 should install
successfully the second time.

I just upgraded my BIOS and did the KB929777 fix. I will see if this
prevents future crashes. As anyone with this problem knows, the only
way to test for a fix is to just use your laptop for a few days and
repeatedly put it to sleep and wake it up, and wait for the crash, or
not, hopefully.

I would definitely suggest that anyone who has this problem with a new
laptop work aggressively to determine whether it is a Vista problem or a
hardware problem so that you can act accordingly while under warranty.
That is what I am doing. If these steps don't fix it I will be
reverting to XP SP2 as a next step. If that doesn't fix it then it's
the dreaded phone call to Dell.

Cheers,

E.



--
nodoctors
  #24 (permalink)  
Old March 14th 08, 07:49 PM posted to microsoft.public.windows.vista.performance_maintenance
nodoctors[_3_]
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen


Also, Vista offers a useful tool to show just how poorly Vista is
performing.

If you open the Start menu and type "reliability" you will get the
Reliability & Performance Monitor. This will provide a history of all
updates and, more importantly, application failures, and Windows system
failures. This will give you easy access to the specific BCCodes
associated with your blue screen crashes over time.

E.


--
nodoctors
  #25 (permalink)  
Old March 17th 08, 12:21 AM posted to microsoft.public.windows.vista.performance_maintenance
dmex[_75_]
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen


Eva your BC-Code does not match any known blue-screen error code in
Microsoft`s database, Are you sure it was the right one...


nodoctors I would very highly recommend buying a separate video
card...Intel GM965 Express Chipset`s are internal and are only able to
run very VERY limited basic graphics any any version of windows, These
internal chipsets use your CPU and MEM to run causing many problems with
performance, stability and usability.
I think 95% of your bluescreen errors are related directly to that
internal video chipset because of the way they "****" around your system
using its resources instead of its own.


--
dmex
  #26 (permalink)  
Old March 17th 08, 09:36 PM posted to microsoft.public.windows.vista.performance_maintenance
johnsjones
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen


Same BSOD - but BC code is 7e
Using Vista Business OS
9 BSODs in last month, including 4 in the last 5 days.
Did complete virus scan 7 days ago. Found a trojan horse and adware.
Supposedly removed - subsequent scan found no virus.
Machine is custom built - 4 months ago.

Any idea what code 7e is?

Thanks.
-John


--
johnsjones
  #27 (permalink)  
Old March 18th 08, 10:10 AM posted to microsoft.public.windows.vista.performance_maintenance
dmex[_77_]
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen


Sounds like that spyware left some non-vista system routines that are
causing vista to BSOD when they are called into the system...

Most spyware is made for XP,2000 and 98/ME so when it gets installed on
vista it causes all sorts of problems with the interal structures.

Spyware + Vista = killed vista

Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value of
0x0000007E. This bug check indicates that a system thread generated an
exception that the error handler did not catch.
PARAMETERS
The following parameters appear on the blue screen.
ParameterDescription1The exception code that was not handled2The
address where the exception occurred3The address of the exception
record4The address of the context record

CAUSE
The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug
check. To interpret it, you must identify which exception was generated.
Common exception codes include the follwoing:

- 0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligned
data reference was encountered.
- 0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT was
encountered when no kernel debugger was attached to the system.
- 0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access
violation occurred.
RESOLVING THE PROBLEM
If you are not equipped to debug this problem, you should use some
basic troubleshooting techniques.

- Make sure you have enough disk space.
- If a driver is identified in the bug check message, disable the
driver or check with the manufacturer for driver updates.
- Try changing video adapters.
- Check with your hardware vendor for any BIOS updates.
- Disable BIOS memory options such as caching or shadowing.-If you plan to debug this problem-, you might find it difficult to
obtain a stack trace. Parameter 2 (the exception address) should
identify the driver or function that caused this problem.


--
dmex
  #28 (permalink)  
Old March 18th 08, 02:16 PM posted to microsoft.public.windows.vista.performance_maintenance
the803[_8_]
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen


I have also been getting thid error for some reason. Happened twice
today...:cry:
Any solutons to the 9F?


--
the803

Intel Core 2 Quad Q6600 @ 2.4GHz | Gigabyte GA-P35-S3G | 2x1GB
Crucial PC2-6400 | CM 330 Black Case + CM eXtreme Power 460W PSU |
Arctic Cooler Freezer 7 | Nvidia 7300GS Overclocked |
  #29 (permalink)  
Old March 18th 08, 05:51 PM posted to microsoft.public.windows.vista.performance_maintenance
dmex[_78_]
external usenet poster
 
Posts: 1
Default unexpected shutdown to bluescreen


the803

Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE
The DRIVER_POWER_STATE_FAILURE bug check has a value of 0x0000009F.
This bug check indicates that the driver is in an inconsistent or
invalid power state.

Parameters
There are 4 parameters that appear on the blue screen (too much info to
add twice in thread) Parameter 1 indicates cause.


Basically it means one of your devices is outdated and needs a driver
update...


--
dmex
  #30 (permalink)  
Old April 2nd 08, 04:06 PM posted to microsoft.public.windows.vista.performance_maintenance
barb
external usenet poster
 
Posts: 51
Default unexpected shutdown to bluescreen

I also have a new Dell and Dell has already come out and replaced the hard
drive. It didn't do a thing......still get the blue screen. Problem seems
to be that Visa shuts down for some unknown reason when I'm not using the
computer. HELP.

"Ken Blake, MVP" wrote:

On Fri, 1 Feb 2008 09:55:01 -0800, kr
wrote:

No, I have new Dell Computer.




If it's new, it's still under warranty. Contact Dell and get them to
fix or replace it. Such problems are almost always hardware problems,
not Windows ones.




"withheld" wrote:

Are you all using HP? I hear my fan running loudly - I have a lunch this may
be related to overheating and may need to be sent back to HP. I am trying a
cooling pad and will let you know.

"withheld" wrote:

mine is doing the same thing. anyone know what's going on? I have complete
virus protection and i'm behind a firewall so that's not the problem.

"Girlcloud" wrote:

My computer has shutdown three times without warning over the past two days.
the error message that appears is as follows:


Product
Windows

Problem
Shut down unexpectedly

Date
1/13/2008 2:20 PM

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem
Mini011308-01.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 84C380F0
BCP3: 84913630
BCP4: 84E97008
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1


Any suggestions?


--
Ken Blake, Microsoft MVP - Windows Desktop Experience
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