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Networking with Windows Vista Networking issues and questions with Windows Vista. (microsoft.public.windows.vista.networking_sharing)

HP All-in-one printers disappearing when there are changes in the network status



 
 
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  #51 (permalink)  
Old January 8th 08, 04:29 PM posted to microsoft.public.windows.vista.networking_sharing
RaisingAlexis
external usenet poster
 
Posts: 5
Default HP All-in-one printers disappearing when there are changes in

I am having to reinstall my HP 6210 all-in-one any time I unplug it from the
USB port. It seems to be HP-specific judging from other posts in this forum
= all the printer issues seems to be with HP, esp the all-in-one units.



"mlai" wrote:

This problem is related to a crash of the HPSLPSVC service which caused a
DEP violation. HP is aware of it and their solution is for you to turn of
DEP. It is like saying "our software has a bug and will not work with
anti-virus softwares so you should disable your av software....."

Just ridiculous!

And they claim that this is a Microsoft problem and we should contact
Microsoft......

My chat with an online HP tech:

Jerome: Hello Marshall.
Jerome: Welcome to HP Total care for All-in-one products. My name is Jerome.
How may I help you today?
Marshall Lai: I am running Vista x64 and x86 in my home and am having
problems with my HP c6180 software when resuming from sleep.
Marshall Lai: Seems that the HPSLPSVC keeps on causing DEP violations on
resume from S3.
Jerome: I will help you with this,please elaborate your issue, so that I can
assist you better?
Marshall Lai: HPSLPSVC causes a DEP violation in Vista (both x64 and x86)
when resuming from S3.
Marshall Lai: Typical event log:
Marshall Lai: Faulting application svchost.exe_HPSLPSVC, version
6.0.6000.16386, time stamp 0x4549b5f5, faulting module hpslpsvc64.dll,
version 82.0.173.0, time stamp 0x457ce186, exception code 0xc0000005, fault
offset 0x00000000000550ad, process id 0xc60, application start time
0x01c7b196eff7584c.
Marshall Lai: And this will cause the printer to disappear from the computer
and will have to be added back in via running the installation software
Jerome: I understan your concern.
Marshall Lai: I have searched on the web and seems that other people running
vista and have HP network printers on their network are experiencing the
same problem.
Jerome: Please give me few minutes so that I can go through the mssage.
Jerome: Let us perform few steps to disable DEP.
Jerome: Here arae the steps:
Jerome: Disable DEP in Vista:

1. Click Start
2. Click All Programs
3. Click Accessories
4. Right Click on Command Prompt
5. Left click on Run as Administrator
6. Click the Allow button if it asks you for permission
Jerome: Please perform the above steps and let me know I will provide you
further steps.
Marshall Lai: I really don't want to disable DEP globally in Vista.
Marshall Lai: One has to be crasy to do that. Also, in Vista x64, you cannot
disable DEP anyway.
Jerome: Marshall,I suggest you to contact Microsoft they will help you with
this.
Marshall Lai: Microsoft suggested me to contact HP as it is an HP service
that causes the DEP violation.
Jerome: Marshall if we disable the DEP it will be resolve.
Jerome: So I suggest you to disable the DEP by following the above steps.
Marshall Lai: It is like saying: The software has a problem with your
anti-virus software and you should disable your anti-virus software.
Marshall Lai: Will you be having a fix or will this be a requirement to
running your softwares?


"Surago" wrote in message
ups.com...
Further Note...

One suggestion i have found on the web is to ensure the Printer is not
running with a DHCP assigned IP Address. I have just checked and
confirm that both the printer and the laptop are running with Static
IP Addresses, yet i still have the same problem.

Cheers

Surago.


  #52 (permalink)  
Old February 5th 08, 04:27 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
alligatoroperator
external usenet poster
 
Posts: 4
Default HP All-in-one printers disappearing when there are changes in

To sum up. I am screwed. Thanks HP. Thanks Windows.
I am shorting both stocks tommorrow.
Let me know when I can quit reinstalling my brand new HP Printer driver on
my brand new Vista driven ACER laptop when I want to print something. Idiots.
And I was yelling at my wife for screwing it up.
--
AO


"Alan Morris [MSFT]" wrote:

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Kathi Johnston" wrote in message
...

I have an HP Officejet 7410 AIO (wireless network printer). I am having
the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall
the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to
uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS
you
are trying to print.

Any help would be great.

Thanks,
Kathi




  #53 (permalink)  
Old February 5th 08, 06:12 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
huwyngr
external usenet poster
 
Posts: 805
Default HP All-in-one printers disappearing when there are changes in

In article ,
Alligatoroperator wrote:

Let me know when I can quit reinstalling my brand new HP Printer driver on*
my brand new Vista driven ACER laptop when I want to print something. Idiots.*


Perhaps when you install a Critical Update file on the HP website intended to
stop this happening?

You don't mention what HP printer it is -- that file is there for the 7410 AIO

  #54 (permalink)  
Old February 6th 08, 12:52 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
alligatoroperator
external usenet poster
 
Posts: 4
Default HP All-in-one printers disappearing when there are changes in

Perhaps. I will check for the so called critical updates. I appreciate the
lead. By they way, I did short the stocks as promised and made a butt load of
money to get my money back on this software, the computer and the printer.
--
AO


"huwyngr" wrote:

In article ,
Alligatoroperator wrote:

Let me know when I can quit reinstalling my brand new HP Printer driver on
my brand new Vista driven ACER laptop when I want to print something. Idiots.


Perhaps when you install a Critical Update file on the HP website intended to
stop this happening?

You don't mention what HP printer it is -- that file is there for the 7410 AIO


  #55 (permalink)  
Old February 16th 08, 06:14 PM posted to microsoft.public.windows.vista.networking_sharing
O-Melvin
external usenet poster
 
Posts: 1
Default HP All-in-one printers disappearing when there are changes in

I have the same problem. Also have HP C5180 and Vista Home Basic, but direct
USB connection. The driver/software continually disappears or is not
recognized as Vista compatible and I am forced to download the same printer
driver again and again. Has anyone solved this problem since the posting of
Surago's message last June?

"Surago" wrote:

I have this problem also, my setup is as follows....

HP C5180 Printer connected to DLink DSL-G604T Wireless modem router
via Cat 5 cable. Vista Home Basic Laptop (Dell Inspiron 6400)
connected via Wireless.

Every couple of days the Printer Driver for the C5180 completely
dissappears from the laptop machine and needs to be re-installed.
Once the driver/software for the printer is re-installed everything
works fine for another couple of days, and then the same thing occurs.

I am continuing to troubleshoot this problem (much to the displeasure
of my client), but hope to find a solution soon, else something will
be thrown out the window.


  #56 (permalink)  
Old February 16th 08, 08:27 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Bssgrl
external usenet poster
 
Posts: 7
Default HP All-in-one printers disappearing when there are changes in the

I have tried everything possible to get my HP PSC 500 to work with Vista, I
had no problems with XP. The driver is there, but it presents an error when I
go to print. I have contacted HP and they tell me because my machine, which
is in perfect working condition, is 5 yrs old it will not work with Vista. I
find this totally unacceptable and would like to find a solution to this
other than spending more money unneccessarily to get a 2nd printer that I
don't want or have room for
Any real suggestions out there?

--
VISTA IS EVIL


"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......



  #57 (permalink)  
Old February 17th 08, 09:57 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
huwyngr
external usenet poster
 
Posts: 805
Default HP All-in-one printers disappearing when there are changes in the

You just said that -- don't multipost or if you get answers they are
likely to be all over the place and duplicated.

  #58 (permalink)  
Old April 21st 08, 05:14 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
Jocko7
external usenet poster
 
Posts: 3
Default HP All-in-one printers disappearing when there are changes in

I've been fighting this problem ever since Vista arrived. (A black day). HP
tech spent many hours in live support, and finally sent me an uninstall link
and a reinstall link, which amazingly got the HP6180C working. BUT, the next
time I plugged in the laptop, I watched the drivers disappear from the
control panel, and Vista announced that it had found new software. THe
reinstall was only partial, so nothing worked, but when I unplugged the
printer from the laptop, and replugged it , the "found" message reappeared,
and all the drivers were installed, and the printer worked. Happens every
time. Not a complete answer, but maybe it works.

"Bssgrl" wrote:

I have tried everything possible to get my HP PSC 500 to work with Vista, I
had no problems with XP. The driver is there, but it presents an error when I
go to print. I have contacted HP and they tell me because my machine, which
is in perfect working condition, is 5 yrs old it will not work with Vista. I
find this totally unacceptable and would like to find a solution to this
other than spending more money unneccessarily to get a 2nd printer that I
don't want or have room for
Any real suggestions out there?

--
VISTA IS EVIL


"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......



  #59 (permalink)  
Old April 21st 08, 10:30 PM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
huwyngr
external usenet poster
 
Posts: 805
Default HP All-in-one printers disappearing when there are changes in

Did you install the:

Critical update to prevent unexpected printer uninstall

on the Driver etc download page for your printer?

Try:

http://h10025.www1.hp.com/ewfrf/wc/s...c=en&cc=us&dlc
=en&product=1153494&lang=en

You might get the other updates at the same time?

Good luck

  #60 (permalink)  
Old April 22nd 08, 03:53 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
DJT[_2_]
external usenet poster
 
Posts: 27
Default HP All-in-one printers disappearing when there are changes in

I have a similar problem.
Nearly every time I turn on my HP PSC 1610 the printer disappears form
printers list in control panel.
Vista attempts to load drivers and often hangs half way thru and I
have to remove the USB cable and replace for the driver installation
to complete.

I have not found a solution so if you do please post answer

DJT

On Mon, 21 Apr 2008 10:14:00 -0700, Jocko7
wrote:

I've been fighting this problem ever since Vista arrived. (A black day). HP
tech spent many hours in live support, and finally sent me an uninstall link
and a reinstall link, which amazingly got the HP6180C working. BUT, the next
time I plugged in the laptop, I watched the drivers disappear from the
control panel, and Vista announced that it had found new software. THe
reinstall was only partial, so nothing worked, but when I unplugged the
printer from the laptop, and replugged it , the "found" message reappeared,
and all the drivers were installed, and the printer worked. Happens every
time. Not a complete answer, but maybe it works.

"Bssgrl" wrote:

I have tried everything possible to get my HP PSC 500 to work with Vista, I
had no problems with XP. The driver is there, but it presents an error when I
go to print. I have contacted HP and they tell me because my machine, which
is in perfect working condition, is 5 yrs old it will not work with Vista. I
find this totally unacceptable and would like to find a solution to this
other than spending more money unneccessarily to get a 2nd printer that I
don't want or have room for
Any real suggestions out there?

--
VISTA IS EVIL


"mlai" wrote:

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......



 




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