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Networking with Windows Vista Networking issues and questions with Windows Vista. (microsoft.public.windows.vista.networking_sharing)

HP All-in-one printers disappearing when there are changes in the network status



 
 
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  #1 (permalink)  
Old June 13th 07, 01:33 AM posted to microsoft.public.windows.vista.networking_sharing,microsoft.public.windows.vista.print_fax_scan
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......


  #2 (permalink)  
Old June 13th 07, 07:47 AM posted to microsoft.public.windows.vista.networking_sharing
Ken Zhao [MSFT]
external usenet poster
 
Posts: 247
Default HP All-in-one printers disappearing when there are changes in the network status

Hello,

Thank you for using newsgroup!

From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.




--------------------
| From: "mlai"
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups:
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
ista.print_fax_scan
| NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.print_fax_scan:3350
microsoft.public.windows.vista.networking_sharing: 9473
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP, everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|

  #3 (permalink)  
Old June 13th 07, 07:53 AM posted to microsoft.public.windows.vista.networking_sharing
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

1. HP Photosmart C6180 is attached to the LAN via ethernet. There is a XP
machine (laptop) on the LAN which has the HP software for XP installed and
that has not experienced the error or disappearance of the C6180 printer and
fax when network status changes.

2. Only one HP printer on my machine. However, there is a fax server
(SBS2003) on the network and that does not suffer from such problem. Then
again, it doesn't need so much software to make it work in the first place.

3. I have only tried it on Vista x64 machines. I will try on a Vista x86
laptop next.

""Ken Zhao [MSFT]"" wrote in message
...
Hello,

Thank you for using newsgroup!

From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.




--------------------
| From: "mlai"
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups:
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
ista.print_fax_scan
| NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.print_fax_scan:3350
microsoft.public.windows.vista.networking_sharing: 9473
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that
they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP, everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list
of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response
of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|

  #4 (permalink)  
Old June 13th 07, 12:51 PM posted to microsoft.public.windows.vista.networking_sharing
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

OK. Just tested on a laptop with Vista x86 Business. It also happens on
that machine. HP Network Printing Service will fail which causes the Host
Process service (or something like that) to fail, which in one case also
caused the HP Digital Image Monitor to fail.

So yes, it happens on both x64 and x86.

"mlai" wrote in message
...
1. HP Photosmart C6180 is attached to the LAN via ethernet. There is a
XP machine (laptop) on the LAN which has the HP software for XP installed
and that has not experienced the error or disappearance of the C6180
printer and fax when network status changes.

2. Only one HP printer on my machine. However, there is a fax server
(SBS2003) on the network and that does not suffer from such problem. Then
again, it doesn't need so much software to make it work in the first
place.

3. I have only tried it on Vista x64 machines. I will try on a Vista x86
laptop next.

""Ken Zhao [MSFT]"" wrote in message
...
Hello,

Thank you for using newsgroup!

From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.




--------------------
| From: "mlai"
| Subject: HP All-in-one printers disappearing when there are changes in
the network status
| Date: Wed, 13 Jun 2007 09:33:13 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="iso-8859-1";
| reply-type=original
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups:
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
ista.print_fax_scan
| NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.print_fax_scan:3350
microsoft.public.windows.vista.networking_sharing: 9473
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi,
| Just wondering if anybody has seen this problem. HP claims that
they
| have not seen this problem (despite I have reported it before...)
|
| I have a Photosmart C6180 installed on my network. Under XP,
everything
| seems to work fine. However, on my Vista x64 machines, the printer and
fax
| seems to disappear when there are changes in the network status (for
| example, resuming from suspend, and disabling and r-enabling the
network
| interfaces, even when the interfaces being changed does not connect to
the
| printer). I would get a Vista error saying that the HP Network Printer
| Services has stopped responding and then after this happens, I have a
very
| good chance that the C6180 printer and fax will disappear from my list
of
| printers on the machine.
|
| When this happens, the only way is to run the HP software (which I
| downloaded from the web for Vista x64) and add a new printer from
there.
|
| Has anyone seen this before? Is there a fix?
|
| Many thanks.
|
| PS. Called local HP and their tech support gave me the stupid response
of
| "We don't know. Maybe don't suspend your computer?". I have a laptop
| running the software, idiot......
|
|
|

  #5 (permalink)  
Old June 14th 07, 09:34 AM posted to microsoft.public.windows.vista.networking_sharing
Ken Zhao [MSFT]
external usenet poster
 
Posts: 247
Default HP All-in-one printers disappearing when there are changes in the network status

Hello,

Thank you for using newsgroup!

Please understand we have no this printer to make a test. Therefore, I am
not sure if the issue is related to the hardware device. I still recommend
you contact HP support to see if they have any information about this issue.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| From: "mlai"
| References:


| Subject: HP All-in-one printers disappearing when there are changes
in the network status
| Date: Wed, 13 Jun 2007 20:51:21 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="big5";
| reply-type=response
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| NNTP-Posting-Host: n219078219103.netvigator.com 219.78.219.103
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 9490
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| OK. Just tested on a laptop with Vista x86 Business. It also happens on
| that machine. HP Network Printing Service will fail which causes the
Host
| Process service (or something like that) to fail, which in one case also
| caused the HP Digital Image Monitor to fail.
|
| So yes, it happens on both x64 and x86.
|
| "mlai" wrote in message
| ...
| 1. HP Photosmart C6180 is attached to the LAN via ethernet. There is
a
| XP machine (laptop) on the LAN which has the HP software for XP
installed
| and that has not experienced the error or disappearance of the C6180
| printer and fax when network status changes.
|
| 2. Only one HP printer on my machine. However, there is a fax server
| (SBS2003) on the network and that does not suffer from such problem.
Then
| again, it doesn't need so much software to make it work in the first
| place.
|
| 3. I have only tried it on Vista x64 machines. I will try on a Vista
x86
| laptop next.
|
| ""Ken Zhao [MSFT]"" wrote in message
| ...
| Hello,
|
| Thank you for using newsgroup!
|
| From your post, please help us confirm the following questions so that
we
| can narrow down the issue:
| 1. HP Photosmart C6180 is attached to a Windows XP machine?
| 2. Does the issue only occur on this HP printer?
| 3. Does the issue only occur on Windows Vista x64 client?
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
| rights.
|
|
|
|
| --------------------
| | From: "mlai"
| | Subject: HP All-in-one printers disappearing when there are changes
in
| the network status
| | Date: Wed, 13 Jun 2007 09:33:13 +0800
| | Lines: 1
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | format=flowed;
| | charset="iso-8859-1";
| | reply-type=original
| | Content-Transfer-Encoding: 7bit
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | Importance: Normal
| | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| | Message-ID:
| | Newsgroups:
|
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
| ista.print_fax_scan
| | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.print_fax_scan:3350
| microsoft.public.windows.vista.networking_sharing: 9473
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| |
| | Hi,
| | Just wondering if anybody has seen this problem. HP claims that
| they
| | have not seen this problem (despite I have reported it before...)
| |
| | I have a Photosmart C6180 installed on my network. Under XP,
| everything
| | seems to work fine. However, on my Vista x64 machines, the printer
and
| fax
| | seems to disappear when there are changes in the network status (for
| | example, resuming from suspend, and disabling and r-enabling the
| network
| | interfaces, even when the interfaces being changed does not connect
to
| the
| | printer). I would get a Vista error saying that the HP Network
Printer
| | Services has stopped responding and then after this happens, I have a
| very
| | good chance that the C6180 printer and fax will disappear from my
list
| of
| | printers on the machine.
| |
| | When this happens, the only way is to run the HP software (which I
| | downloaded from the web for Vista x64) and add a new printer from
| there.
| |
| | Has anyone seen this before? Is there a fix?
| |
| | Many thanks.
| |
| | PS. Called local HP and their tech support gave me the stupid
response
| of
| | "We don't know. Maybe don't suspend your computer?". I have a
laptop
| | running the software, idiot......
| |
| |
| |
|
|

  #6 (permalink)  
Old June 15th 07, 03:34 AM posted to microsoft.public.windows.vista.networking_sharing
mlai
external usenet poster
 
Posts: 171
Default HP All-in-one printers disappearing when there are changes in the network status

I have already contacted them and got escalated to one of their higher level
support engineer. He claims that they have not seen this (right. 100%
occurance on all my machines) and they will not even look at a fix until
Vista SP1 comes out.

So much for buying from Microsoft Partners.

""Ken Zhao [MSFT]"" wrote in message
...
Hello,

Thank you for using newsgroup!

Please understand we have no this printer to make a test. Therefore, I am
not sure if the issue is related to the hardware device. I still recommend
you contact HP support to see if they have any information about this
issue.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.





--------------------
| From: "mlai"
| References:


| Subject: HP All-in-one printers disappearing when there are changes
in the network status
| Date: Wed, 13 Jun 2007 20:51:21 +0800
| Lines: 1
| MIME-Version: 1.0
| Content-Type: text/plain;
| format=flowed;
| charset="big5";
| reply-type=response
| Content-Transfer-Encoding: 7bit
| X-Priority: 3
| X-MSMail-Priority: Normal
| Importance: Normal
| X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| Message-ID:
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| NNTP-Posting-Host: n219078219103.netvigator.com 219.78.219.103
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 9490
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| OK. Just tested on a laptop with Vista x86 Business. It also happens
on
| that machine. HP Network Printing Service will fail which causes the
Host
| Process service (or something like that) to fail, which in one case also
| caused the HP Digital Image Monitor to fail.
|
| So yes, it happens on both x64 and x86.
|
| "mlai" wrote in message
| ...
| 1. HP Photosmart C6180 is attached to the LAN via ethernet. There is
a
| XP machine (laptop) on the LAN which has the HP software for XP
installed
| and that has not experienced the error or disappearance of the C6180
| printer and fax when network status changes.
|
| 2. Only one HP printer on my machine. However, there is a fax server
| (SBS2003) on the network and that does not suffer from such problem.
Then
| again, it doesn't need so much software to make it work in the first
| place.
|
| 3. I have only tried it on Vista x64 machines. I will try on a Vista
x86
| laptop next.
|
| ""Ken Zhao [MSFT]"" wrote in message
| ...
| Hello,
|
| Thank you for using newsgroup!
|
| From your post, please help us confirm the following questions so
that
we
| can narrow down the issue:
| 1. HP Photosmart C6180 is attached to a Windows XP machine?
| 2. Does the issue only occur on this HP printer?
| 3. Does the issue only occur on Windows Vista x64 client?
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! - www.microsoft.com/security
| http://www.microsoft.com/security
| ================================================== ==
| When responding to posts, please "Reply to Group" via your newsreader
so
| that others may learn and benefit from your issue.
| ================================================== ==
| This posting is provided "AS IS" with no warranties, and confers no
| rights.
|
|
|
|
| --------------------
| | From: "mlai"
| | Subject: HP All-in-one printers disappearing when there are changes
in
| the network status
| | Date: Wed, 13 Jun 2007 09:33:13 +0800
| | Lines: 1
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | format=flowed;
| | charset="iso-8859-1";
| | reply-type=original
| | Content-Transfer-Encoding: 7bit
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | Importance: Normal
| | X-Newsreader: Microsoft Windows Live Mail 12.0.1184
| | X-MimeOLE: Produced By Microsoft MimeOLE V12.0.1184
| | Message-ID:
| | Newsgroups:
|
microsoft.public.windows.vista.networking_sharing, microsoft.public.windows.v
| ista.print_fax_scan
| | NNTP-Posting-Host: 202.60.230.247.static.cyberec.com 202.60.230.247
| | Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windows.vista.print_fax_scan:3350
| microsoft.public.windows.vista.networking_sharing: 9473
| | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| |
| | Hi,
| | Just wondering if anybody has seen this problem. HP claims
that
| they
| | have not seen this problem (despite I have reported it before...)
| |
| | I have a Photosmart C6180 installed on my network. Under XP,
| everything
| | seems to work fine. However, on my Vista x64 machines, the printer
and
| fax
| | seems to disappear when there are changes in the network status
(for
| | example, resuming from suspend, and disabling and r-enabling the
| network
| | interfaces, even when the interfaces being changed does not connect
to
| the
| | printer). I would get a Vista error saying that the HP Network
Printer
| | Services has stopped responding and then after this happens, I have
a
| very
| | good chance that the C6180 printer and fax will disappear from my
list
| of
| | printers on the machine.
| |
| | When this happens, the only way is to run the HP software (which I
| | downloaded from the web for Vista x64) and add a new printer from
| there.
| |
| | Has anyone seen this before? Is there a fix?
| |
| | Many thanks.
| |
| | PS. Called local HP and their tech support gave me the stupid
response
| of
| | "We don't know. Maybe don't suspend your computer?". I have a
laptop
| | running the software, idiot......
| |
| |
| |
|
|

  #7 (permalink)  
Old June 16th 07, 12:47 AM posted to microsoft.public.windows.vista.networking_sharing
Surago
external usenet poster
 
Posts: 2
Default HP All-in-one printers disappearing when there are changes in the network status

I have this problem also, my setup is as follows....

HP C5180 Printer connected to DLink DSL-G604T Wireless modem router
via Cat 5 cable. Vista Home Basic Laptop (Dell Inspiron 6400)
connected via Wireless.

Every couple of days the Printer Driver for the C5180 completely
dissappears from the laptop machine and needs to be re-installed.
Once the driver/software for the printer is re-installed everything
works fine for another couple of days, and then the same thing occurs.

I am continuing to troubleshoot this problem (much to the displeasure
of my client), but hope to find a solution soon, else something will
be thrown out the window.

  #8 (permalink)  
Old June 16th 07, 02:20 AM posted to microsoft.public.windows.vista.networking_sharing
Surago
external usenet poster
 
Posts: 2
Default HP All-in-one printers disappearing when there are changes in the network status

Further Note...

One suggestion i have found on the web is to ensure the Printer is not
running with a DHCP assigned IP Address. I have just checked and
confirm that both the printer and the laptop are running with Static
IP Addresses, yet i still have the same problem.

Cheers

Surago.

  #9 (permalink)  
Old June 18th 07, 09:58 AM posted to microsoft.public.windows.vista.networking_sharing
Ken Zhao [MSFT]
external usenet poster
 
Posts: 247
Default HP All-in-one printers disappearing when there are changes in the network status

Thanks for Surago's experience sharing here.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no rights.





--------------------
| From: Surago
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| Subject: HP All-in-one printers disappearing when there are changes
in the network status
| Date: Fri, 15 Jun 2007 19:20:56 -0700
| Organization: http://groups.google.com
| Lines: 11
| Message-ID: . com
| References:
|
|
|
|
|
| .com
| NNTP-Posting-Host: 203.118.157.44
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| X-Trace: posting.google.com 1181960457 8133 127.0.0.1 (16 Jun 2007
02:20:57 GMT)
| X-Complaints-To:
| NNTP-Posting-Date: Sat, 16 Jun 2007 02:20:57 +0000 (UTC)
| In-Reply-To: .com
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0;
WOW64; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; Media Center PC 5.0;
InfoPath.2),gzip(gfe),gzip(gfe)
| X-HTTP-Via: 1.1 FIREFLY
| Complaints-To:

| Injection-Info: a26g2000pre.googlegroups.com; posting-host=203.118.157.44;
| posting-account=n2CcGw0AAAD460daumeuwDtCTCo-6Atm
| Bytes: 2024
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TFEEDS01.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!nntp.gigan ews.co
m!out04a.usenetserver.com!news.usenetserver.com!in 02.usenetserver.com!news.u
senetserver.com!postnews.google.com!a26g2000pre.go oglegroups.com!not-for-mai
l
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 9668
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Further Note...
|
| One suggestion i have found on the web is to ensure the Printer is not
| running with a DHCP assigned IP Address. I have just checked and
| confirm that both the printer and the laptop are running with Static
| IP Addresses, yet i still have the same problem.
|
| Cheers
|
| Surago.
|
|

  #10 (permalink)  
Old June 18th 07, 10:31 AM posted to microsoft.public.windows.vista.networking_sharing
Marus Van Sand
external usenet poster
 
Posts: 1
Default HP All-in-one printers disappearing when there are changes in the network status

Same problem as mlai and others with my C6180 and Vista.
HP points a finger at Microsoft and vice versa.
Nothing happens.
Nice support...

Marus Van Sand

""Ken Zhao [MSFT]"" schreef in bericht
...
Thanks for Surago's experience sharing here.

Thanks & Regards,

Ken Zhao

Microsoft Online Support
Microsoft Global Technical Support Center

Get Secure! - www.microsoft.com/security
http://www.microsoft.com/security
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
================================================== ==
This posting is provided "AS IS" with no warranties, and confers no
rights.





--------------------
| From: Surago
| Newsgroups: microsoft.public.windows.vista.networking_sharing
| Subject: HP All-in-one printers disappearing when there are changes
in the network status
| Date: Fri, 15 Jun 2007 19:20:56 -0700
| Organization: http://groups.google.com
| Lines: 11
| Message-ID: . com
| References:
|
|
|
|
|
| .com
| NNTP-Posting-Host: 203.118.157.44
| Mime-Version: 1.0
| Content-Type: text/plain; charset="us-ascii"
| X-Trace: posting.google.com 1181960457 8133 127.0.0.1 (16 Jun 2007
02:20:57 GMT)
| X-Complaints-To:
| NNTP-Posting-Date: Sat, 16 Jun 2007 02:20:57 +0000 (UTC)
| In-Reply-To: .com
| User-Agent: G2/1.0
| X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0;
WOW64; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; Media Center PC 5.0;
InfoPath.2),gzip(gfe),gzip(gfe)
| X-HTTP-Via: 1.1 FIREFLY
| Complaints-To:

| Injection-Info: a26g2000pre.googlegroups.com;
posting-host=203.118.157.44;
| posting-account=n2CcGw0AAAD460daumeuwDtCTCo-6Atm
| Bytes: 2024
| Path:
TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TFEEDS01.phx.gbl!newsfeed0
0.sul.t-online.de!t-online.de!border2.nntp.dca.giganews.com!nntp.gigan ews.co
m!out04a.usenetserver.com!news.usenetserver.com!in 02.usenetserver.com!news.u
senetserver.com!postnews.google.com!a26g2000pre.go oglegroups.com!not-for-mai
l
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 9668
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Further Note...
|
| One suggestion i have found on the web is to ensure the Printer is not
| running with a DHCP assigned IP Address. I have just checked and
| confirm that both the printer and the laptop are running with Static
| IP Addresses, yet i still have the same problem.
|
| Cheers
|
| Surago.
|
|


 




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